Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Alarm on bandwidth Monitoring by email

    Having to pay for a bandwidth that will rely on behavior of internet (such as robot attack, malware, what ever intention...) but not being able to stop the expense is not something anyone would sign for, woudl you?

    Therefore, having an alarm on bandwith with a threshold set by us is something to consider. Though the monitoring can be done through SSH , alarm must be done by email since none of us are spending they day watching the bandwidth consumption.

    I will not sign for the account for this reason. that is total not acceptable interm of business rules…

    33 votes
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    completed  ·  6 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  2. Edit Wildcard SSL Support Article

    In the article on creating wildcard SSL certs the image in Step 3 is misleading.

    Currently suggests using the FULL URL for 'Host' when all you need to add is:

    _acme-challenge.

    This took ages with Live Chart to figure out.

    Thanks

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  3. Better support team (better trained)

    It took me more than an hour to get an answer on a simple question.

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  4. 3 votes
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  5. 3 votes
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    completed  ·  0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
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