Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Cloudways Billed payment update 3D Secure

    When I purchase with my Bank Card, It's is declined because there's no 3D secure in Cloudways website.

    You should add 3D Secure for the Payment and It's so much secure for the Every Card Payment

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Need more payment method like UPI or Instamojo

    Kindly Integrate more payment options like Instamojo or UPI. Our bank holds the account if any payment is processed via PayPal.

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Allow customers to add a secondary or even tertiary payment method.

    In case there's a problem with an account, this would allow payment to to be made automatically from a second or third source, so there's no risk of a service interruption and no last-minute panic.

    22 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    7 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Stripe payment

    It will be great to add one more payment methods like Stripe.com

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. 6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. 3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. 2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Prepaid Service

    Adding a prepaid method along with the current one is a good idea! Some more payment options like debit cards and multiple currencies like INR will help the users as well as expanding cloudways. Think about it...

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. to add "Delete My Account Permanently"

    You scared the hell out of me almost.

    just for information, i'm NOT going to pay you in future by any means..

    now, u will be like

    "You just need to go to Billing section in member area and click Cancel account.

    Support should have informed on this.

    Cloudways Team"

    OK, i got it, this is how u valued ur customer and their feedback by refusing to recognised the problem.

    don't suggest me, to PUSH cancel button..

    there is a difference in both..

    i want my id disappeared from your site; not to paused/ deactivated it..

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
2 Next →
  • Don't see your idea?

Feedback and Knowledge Base