Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Paypal Recurring Payments

    We need Paypal Recurring billing. I don;t have a credit card and I hate to login everytime and pay with Paypal. Could you please enable Paypal Recurring payments.

    2 votes
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    1 comment  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  2. Discount for reseller web developers

    I use Cloudways to host the applications i develop for my clients. All of them servers is at my account. I don't want to create a different account for every client with affiliate link. It would be nice to me (and i think for many others) if we can get any discount for every server. It could be something like we create accounts with affiliate program.

    6 votes
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    2 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  3. transfer billing to client

    Think it's great that I can transfer a server between accounts to a new client so they can pay in their new account but I just wonder if Cloudways should compartmentalise the payment area incase clients who fiddle delete their server by mistake. I am a little weary of them in their own account playing with stuff. They just need to pay and shouldn't be worried about servers. Most of them freak out when I mention they can delete their server by accident if not careful. Per another member's suggestion send them a payment link while maintaining the server securely

    3 votes
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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  4. Payment links

    Have an option to generate a payment link which can be sent to people directly for the server. Or if the payment fails, do not ask people to login and pay but provide a link which will open a payments page. This way the payment will be faster than logging in and clicking on multiple links before landing on the payments page.

    4 votes
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    1 comment  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  5. When editing credit card details indicate going to another site

    When I go to change my credit card details it takes me to this site:https://live.adyen.com/hpp/pay.shtml

    from this page

    https://platform.cloudways.com/account/credit_card

    It's an off-site page that is not part of the domain --


    • 1) minimum there should be a message on the link to say going to a 3rd party trusted site ---
      -2) can it not be kept on the domain somehow

    **) NOW I am left wondering WHO is taking care of my credit card details !!!
    - who is adyen.com
    - what privacy info do they store about me
    - what access do I have to that info …

    2 votes
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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  6. Request Backup Funds Option

    I prefer to automatically have my CC charged monthly from CW. If the CC is declined, I'd like to have the ability to 1) notify me ideally via text and email that my card was declined and 2) have CW pull from the Backup Funds account. That way, CW is still paid on time and there's no interruption to the servers, sites, and services that I have with CW.
    Someone else mentioned a secondary CC and that would be a great additional option too.

    2 votes
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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  7. why dont you accept paypal?

    you accept only credit card and not other means of payment PayPal

    4 votes
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    3 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow use of PayPal for billing, or more currencies

    I'd love to see either more currencies (such as GBP!), or alternatively allow billing via PayPal?
    It would save users getting stung with horrific international transaction bank fees (for me it's between £0.50 and £1.50 PLUS 3%)

    8 votes
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    3 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  9. Permit 2nd credit card (as a backup)

    Allow admin to add 2nd credit card (as a backup) in case of expiry date issue with primary card. Adding funds option is not a sufficient fallback here on mission critical services.

    5 votes
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    1 comment  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  10. Accept AWS Credits

    Accept AWS Credits. WIll be really helpful for the startups.

    2 votes
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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  11. Cloudways Billed payment update 3D Secure

    When I purchase with my Bank Card, It's is declined because there's no 3D secure in Cloudways website.

    You should add 3D Secure for the Payment and It's so much secure for the Every Card Payment

    3 votes
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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  12. Need more payment method like UPI or Instamojo

    Kindly Integrate more payment options like Instamojo or UPI. Our bank holds the account if any payment is processed via PayPal.

    5 votes
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    3 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  13. Allow customers to add a secondary or even tertiary payment method.

    In case there's a problem with an account, this would allow payment to to be made automatically from a second or third source, so there's no risk of a service interruption and no last-minute panic.

    19 votes
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    6 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  14. Stripe payment

    It will be great to add one more payment methods like Stripe.com

    3 votes
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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  15. 5 votes
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    3 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  16. 3 votes
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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  17. 2 votes
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    1 comment  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  18. Prepaid Service

    Adding a prepaid method along with the current one is a good idea! Some more payment options like debit cards and multiple currencies like INR will help the users as well as expanding cloudways. Think about it...

    3 votes
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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  19. to add "Delete My Account Permanently"

    You scared the hell out of me almost.

    just for information, i'm NOT going to pay you in future by any means..

    now, u will be like

    "You just need to go to Billing section in member area and click Cancel account.

    Support should have informed on this.

    Cloudways Team"

    OK, i got it, this is how u valued ur customer and their feedback by refusing to recognised the problem.

    don't suggest me, to PUSH cancel button..

    there is a difference in both..

    i want my id disappeared from your site; not to paused/ deactivated it..

    1 vote
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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
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