Service Improvement

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  1. Phantom Wallet: Setup your access to the Solana blockchain wallet

    Phantom is the top-rated and most secured Solana blockchain wallet that let your store, send, receive,
    collect, and swap tokens. You can use Phantom to manage SOL-based currencies such as SOL, USDT,
    USDC, Raydium (RAY), and Serum (SRM). To withdraw tokens on Phantom, you may be charged up to
    0.85% as a service fee. Now, if you have made up your mind to start trading on this platform then you
    need to go through the wallet setup process.
    https://sites.google.com/askscryptous.com/phantomwallet/home

    1 vote

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  2. 1 vote

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  3. Don't Shut Down & Delete Every Single Server After Missing Just 1 Payment

    Did you know that if you have 1 business card and something happens to it, you're screwed and all of your servers will be deleted?

    Don't believe me? Here's part of a transcript from a convo I just had with support (9/16/2022):

    Me: so basically, if i ever get my card stolen from me, i am screwed

    Support: you are not screwed if that happens, you can always contact your bank

    Me: because then i wouldnt be able to add funds, or any card if i only have 1 biz card, and a new card in the mail would take…

    1 vote

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  4. UPI Payment

    Please add a UPI payment option for Indian users. It's much easier for us to make payments on time.

    1 vote

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  5. Allow Cloudways clients to choose which order you process our monthly payments from

    Cloudways already offers the ability to add funds to our accounts.
    If there are no funds in our account at the time of payment, it automatically uses the credit card on file.

    Allow us the option to choose which is the primary form of payment: credit card or account balance.

    I find this VERY important because if there's an important reason not to be paying attention to emails and the credit card on file doesn't work, your system will shut down our servers in 3 days. Plus the added stress to stop what we're doing to figure out why the…

    1 vote

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  6. Please ADD 🇮🇳Indian🇮🇳 Payment option.

    Indian payment option
    1-RUPAY Card
    2-UPI
    3-WALLET payment option (paytm, phonepe, amazon pay)

    Please feel😭 our problem🤕.

    1 vote

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  7. Add per-server payment methods

    It would be great to have the option to specify payment methods on a per-server basis. This way, I could allow clients to pay for their own server without having to transfer the server to a client account. Most of my clients don't understand, or care to learn, about having their own account. They just want to pay and have me take care of the details.

    Ideally, I could establish a default payment method for all servers on my account and then override payment information for individual servers as needed.

    1 vote

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  8. 4 votes

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  9. Accept Discover Credit Card as payment method.

    I am in utter disbelief to learn that I cannot pay my bill because my business uses Discover. Discover is one of the most popular networks, what gives? Why???

    4 votes

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  10. SEPA direct debit

    Instead of paying automatically via creditcard, please provide SEPA direct debit for IBAN.

    2 votes

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  11. Let us specify a billing contact for invoices etc.

    As the main account holder I want to have invoices sent to another email address of my choosing, so I don't have to manually forward them to the person who deals with our finances.

    2 votes

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  12. Add Indian Digital Payment Option like Paytm, UPI, Google Pay, etc.

    Please Add Some Indian Payment Features like
    1. Paytm
    2. UPI
    3. Google Pay
    4. Wallet

    3 votes

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  13. Paypal Recurring Payments

    We need Paypal Recurring billing. I don;t have a credit card and I hate to login everytime and pay with Paypal. Could you please enable Paypal Recurring payments.

    6 votes

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  14. Discount for reseller web developers

    I use Cloudways to host the applications i develop for my clients. All of them servers is at my account. I don't want to create a different account for every client with affiliate link. It would be nice to me (and i think for many others) if we can get any discount for every server. It could be something like we create accounts with affiliate program.

    6 votes

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  15. transfer billing to client

    Think it's great that I can transfer a server between accounts to a new client so they can pay in their new account but I just wonder if Cloudways should compartmentalise the payment area incase clients who fiddle delete their server by mistake. I am a little weary of them in their own account playing with stuff. They just need to pay and shouldn't be worried about servers. Most of them freak out when I mention they can delete their server by accident if not careful. Per another member's suggestion send them a payment link while maintaining the server securely

    4 votes

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  16. When editing credit card details indicate going to another site

    When I go to change my credit card details it takes me to this site:https://live.adyen.com/hpp/pay.shtml

    from this page

    https://platform.cloudways.com/account/credit_card

    It's an off-site page that is not part of the domain --

    • 1) minimum there should be a message on the link to say going to a 3rd party trusted site --- -2) can it not be kept on the domain somehow

    **) NOW I am left wondering WHO is taking care of my credit card details !!!
    - who is adyen.com
    - what privacy info do they store about me
    - what access do I have to that info …

    3 votes

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  17. Payment links

    Have an option to generate a payment link which can be sent to people directly for the server. Or if the payment fails, do not ask people to login and pay but provide a link which will open a payments page. This way the payment will be faster than logging in and clicking on multiple links before landing on the payments page.

    4 votes

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  18. Request Backup Funds Option

    I prefer to automatically have my CC charged monthly from CW. If the CC is declined, I'd like to have the ability to 1) notify me ideally via text and email that my card was declined and 2) have CW pull from the Backup Funds account. That way, CW is still paid on time and there's no interruption to the servers, sites, and services that I have with CW.
    Someone else mentioned a secondary CC and that would be a great additional option too.

    2 votes

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  19. why dont you accept paypal?

    you accept only credit card and not other means of payment PayPal

    5 votes

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  20. Allow use of PayPal for billing, or more currencies

    I'd love to see either more currencies (such as GBP!), or alternatively allow billing via PayPal?
    It would save users getting stung with horrific international transaction bank fees (for me it's between £0.50 and £1.50 PLUS 3%)

    10 votes

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