We are happy with cloudway support and services. But i found a major drawback there with cronjob setup. We can't setup cronjobs there as command line. Like in cakephp project we need to run console command like Console/cake Marketplaces runshellcommand, But it doesn't accept it, Now a days all frameworks need a console command to run for cronjob, But this feature not available there.
2) I didn't found a way for File manager, Where if possible we can edit files online, rather than connect with FTP.

Please add 2 features there, Would be good for applications and user point of view