720 Permissions on app creation Issues
There was an infrastructure update that defaults files/directories to 720 permissions. Now FTP users no longer see any of the files or directories because of these permissions. Chat support's "solution" is to use the "reset permissions" function, which will then change the permissions of files and directories to 770.
First, why were the default permissions changed from 664/755, to 720? I've never seen this configuration before, so it seems odd to me.
Second, why is this a two step process for FTP users to gain access to the public_html directory? The default application permissions should MATCH the "reset permissions" permissions.
Also, WordPress permissions are conflicting with yours. You can see this in wp-config.php. This change doesn't make any sense to me.
define('FS_CHMOD_DIR', (0775 & ~ umask()));
define('FS_CHMOD_FILE', (0664 & ~ umask()));