Send an SMS to customer if he miss payment instead of deleting whole server!
I missed the payment, haven't see emails, just logged in today my server has been deleted already and have waited to get answers. after paying money its been recovering. but just suggesting customer support should send customer an important SMS too, instead of deleting whole server. this will be unfair and disaster for business.
Jay Purohit commented
I do agree with you Satya. This can feel as devastating as it sounds.
To provide better customer experience, customer support reps could've continued for an extra month.
However, to add value here is a complete guide to learn and enhance your customer support: