There should be an option in the UI to create custom folders inside the application folder.
Specific folder names could be excluded so that there wouldn't be a problem with other cloudways services (or only specific folder names for certain tasks allowed).

This could be usefull in a meriad ways and usecases.
For my specific usecase, our team members are unable to run the drush archive-dump command because it requires write access to SERVER/APPNAME/drush-backups/folder. With this feature, we would just add a custom folder named drush-backups.