The only way to check the status of the infrastructure is to check status.cloudways.com but if anything happens in the side of any service provider (ex: Kyup) then we don't get any information.

I would prefer that you give us earlier alert via notification bots, or emails when there is an issue that affects many customers.

You should keep a certain level of QOS and being accountable for the technical issues of your technology partners in order to avoid them.