Allow existing Cloudways customer accounts to be added as team members to projects in another account
Essentially, when adding team members to a project, trying to add a user with an email address that is already a customer of cloudways (has an existing account via that email address), will result in an error notification - "You cannot add this email as team member. Use a different email for this user or contact support for more information."
This seems problematic as, with a client on more than one project or across a different account, one can only add the same client by insisting the client maintain several email address for each instance of a team member addition.
I hope that problems makes sense, as the current limitation doesn't make sense to me.
Moacir Fonseca commented
I'm still having the same issue as of today. My colleague will have to create another email account, so I can add him as a collaborator.
David Sandel commented
I'm just here to add another comment saying how laughable and amateurish it is that this thread was started over 5 YEARS AGO and Cloudways still behind every other web based SaaS on the internet.
And this is after a tech support agent said:
"I can assure you that even the CEO of our company visits and take notes of the feedback provided by the clients so if you post your feedback then surely we will take that into consideration and will try to add the feature :)"
He actually said "surely." Like, 5 years and a Top 3 requested feature is still left lingering out there. What. A. Joke.
Virtualbrand Marketing Digital commented
I have the same issue here.
Cristi Macovei commented
I can't believe this isn't possible, just shocking that you can't have your own account and also manage stuff for your clients as well unless you use different email addresses.
What were they thinking when they implemented this? Seems like a rookie company really and they're probably losing lots of potential customers because of this. Seeing this dates back from 2018 is funny too.
Matthew Bernier commented
Yes! This is absolutely essential. I have a different email for every client. Annoying.
To expand on Brandon's comment - there's a misunderstanding that you need a separate email address/team member for each client. While this was true many years ago, CW did at least update so that a single team member can be created which can be added to any number of client accounts.
So my SOP is to have my firstname.lastname@example.org email for my primary CW admin account, then email@example.com as the email for my team member. I then give this team member full privileges on my own servers and have clients add it to their servers.
Then I do all my day-to-day admin work from my team member login so I never have to switch accounts, whether working on my own or clients' servers - except to do very high-level admin changes to my own account which may not be available to team member accounts.
Brandon MCT Media commented
If anyone is looking for a work around while you wait on Cloudways to fix this issue (if they ever do), what we are doing is simply creating an alias email of our main email for the specific client, and having them add that email as a team member.
For example: If your main email is John@Email.com and your clients business name is Daves Pizza, we would simply have the client add us as a team member using the email "John+DavesPizza@Email.com" ...
If you don't understand how alias emails work, you don't need to actually create a new custom email for the client, simply adding a "+" and any text after like in the example will forward messages to that email to your main email. Hope that helps!
Joe Bedford commented
This is ESSENTIAL. Please team Cloudways, we need to add this feature. It should already work this way. Have you thought about the developer who has to create a new email account every time they work for a new client. It's pretty common these days for developers to recommend clients setup their own hosting for billing purposes. Setting up multiple emails for different accounts/servers is downright crazy in 2021. Please fix ASAP!
Currently, if you run an account in cloudways, you cant be added as a team member on another account. this is just bad infrastructure. Should be able to do both!!
Really poor. I can't understand this failure.
My client just setup an account for me to manage. I can't use my existing account email for Teams/admin, nor will i be able to move my own hosting to cloudways...because I've used my own domains email for a previous client account.
There is no way i can recommend Cloudways to any of my new clients now, and the aforementioned client will be moving to another hosting provider today.
Its shameful that after almost 4 years since this has been posted, there is no response from Cloudways...no announcement that your working on it, or otherwise.
Just got off of a chat, who was very responsive, but couldn't resolve my issue. You need to fix your chat response form...The agent did his job well...but the form is worded in such a way that makes the agent look bad, regardless of whether they resolved the issue or not.
Great hosting otherwise, really, best so far...but this just killed it for me. Sad.
Esteban Ramirez commented
+1 - urgent! !!!!!
This really needs to be implemented. I am a new customer and was delighted to see the team's feature to manage my client's hosting. It was unfortunate to see that I can't use my current cloudways account. It would be terrible to have to create a new account for every new site I manage as a team member.
I have just been trying to set up my developers as my team and like most developers, these people have a side hustle and some have an account with CW. However I just realised that I cant add them as emails can only be used once. Crazy guys, how do I now add my team easily
Casper Voogt commented
I can't believe this is not implemented already. It's a total no-brainer. Any developer managing multiple hosting accounts is not going to want to have to manage who knows how many different Cloudways logins.
Yusuf Hasan Miyan commented
I agree; this should be possible for Team Members with Full Access.
This is an essential feature. That fact it doesn't already work like this, and I have to create a new email address/Cloudways account for every team I'm a member of, is crazy.
The fact that this hasn't been implemented doesn't make sense to me at all! Makes the entire process much more of a headache.
@HBCWUV Bingo. This is one of several reasons I will _never_ recommend CW to a client.
Agreed. This is a typical flow:
- Developer type tells a client about Cloudways
- Client signs up
- Client adds developer to account
Bad user experience for both parties:
- Client is frustrated because it's not working
- Developer is frustrated because they have to create or use some other email address, instead of being able to see all their Cloudways stuff where they expect it, in their account.
Users should be able to see all Cloudways accounts they have access to from their single account.
The current workflow is also inconsistent with your business strategy, which is to encourage referrals!
Aashutosh Kumar commented
I'm unable to add a team member which have already created another account. That's why i have to always share my credentials with my team members