Allow existing Cloudways customer accounts to be added as team members to projects in another account
Essentially, when adding team members to a project, trying to add a user with an email address that is already a customer of cloudways (has an existing account via that email address), will result in an error notification - "You cannot add this email as team member. Use a different email for this user or contact support for more information."
This seems problematic as, with a client on more than one project or across a different account, one can only add the same client by insisting the client maintain several email address for each instance of a team member addition.
I hope that problems makes sense, as the current limitation doesn't make sense to me.
Really poor. I can't understand this failure.
My client just setup an account for me to manage. I can't use my existing account email for Teams/admin, nor will i be able to move my own hosting to cloudways...because I've used my own domains email for a previous client account.
There is no way i can recommend Cloudways to any of my new clients now, and the aforementioned client will be moving to another hosting provider today.
Its shameful that after almost 4 years since this has been posted, there is no response from Cloudways...no announcement that your working on it, or otherwise.
Just got off of a chat, who was very responsive, but couldn't resolve my issue. You need to fix your chat response form...The agent did his job well...but the form is worded in such a way that makes the agent look bad, regardless of whether they resolved the issue or not.
Great hosting otherwise, really, best so far...but this just killed it for me. Sad.
Esteban Ramirez commented
+1 - urgent! !!!!!
This really needs to be implemented. I am a new customer and was delighted to see the team's feature to manage my client's hosting. It was unfortunate to see that I can't use my current cloudways account. It would be terrible to have to create a new account for every new site I manage as a team member.
Casper Voogt commented
I can't believe this is not implemented already. It's a total no-brainer. Any developer managing multiple hosting accounts is not going to want to have to manage who knows how many different Cloudways logins.
This is an essential feature. That fact it doesn't already work like this, and I have to create a new email address/Cloudways account for every team I'm a member of, is crazy.
The fact that this hasn't been implemented doesn't make sense to me at all! Makes the entire process much more of a headache.
@HBCWUV Bingo. This is one of several reasons I will _never_ recommend CW to a client.
Agreed. This is a typical flow:
- Developer type tells a client about Cloudways
- Client signs up
- Client adds developer to account
Bad user experience for both parties:
- Client is frustrated because it's not working
- Developer is frustrated because they have to create or use some other email address, instead of being able to see all their Cloudways stuff where they expect it, in their account.
Users should be able to see all Cloudways accounts they have access to from their single account.
The current workflow is also inconsistent with your business strategy, which is to encourage referrals!
Bill Prater commented
Bumping this!! I need this bad
Hussein Al Hammad commented
I have 3 login credentials because of this. So if I'm working on multiple projects for multiple organisations on the same day, I'll have to keep logging in/out to different accounts which isn't practical.
To also solve the issue for those who have already been impacted by this, Cloudways would need to also allow users to merge their accounts.
Agreed! This is extremely practical for website administrators with more than one client in Cloudways. You will save us time having to logout and then log into the system under a different account for each client. Thank you.
Over a year without comment from the Cloudways team, looks like this isn't something they care about. This is the main factor preventing me from switching all of my clients to Cloudways.
I just found out that a deleted account can't be used as a team member, either! I'm completely locked out of my client's account. I'm sorry I referred them to Cloudways and will be looking for an alternative.
+1 Very annoying limitation as it is now.
Shai Shapira commented
this is must !
its not even a feature its a bug i can't do it right now
shai shapira commented
this is not a feature its a bug system can't do that
It's rather silly this option is not available. I have over 50 customers, if they all have their own account I need 50 email addresses to login? Come on CloudWays, fix this ASAP!
Please implement this ASAP. Being a web developer, I actively promote Cloudways to my clients who in turn create their own accounts. Currently this means sharing their login details to administer their accounts.
Having this functionality would allow us devs to administer our clients cloudways accounts from our own single account.
Donald McGuinn commented
This should be how it is. Completely agree.