PTR records / Reverse DNS
DNS is important, reverse DNS is also important within production web farms. Currently it is not possible to set the PTR record for IPs on the Digital Ocean (+other?) platforms. PTR record lookups return something along the lines of: 12345-67890.cloudwaysapps.com.
Please add the ability for clients to modify this zone.
Same as David. Have spam issues I can't solve right now. Thank you
Please add this one. Because we have spam issues we can't solve right now. Thank you
Prajjidna Daliman commented
Already 4 years. Not added yet.
Would really appreciate this. I am ready to hit the buy button, but my emails are going into SPAM, This could be a very unfortunate dealbreaker :(
The hell? Its 2021, why can't we get this be added already? Should be very simple to implement.
Anyone suggest a better host that has this *very basic* functionality? I need to move off cloudways obviously.
this should be added ASAP
Still not fixed. This is crucial to not having your domain blacklisted. Since you ignore this, I recommend everyone to think twice if you plan to use cloudways - your domain will be blacklisted.
Naveed Khan commented
It's been 3 years and 9 months :)
The PTR record is one of the most basic feature, that should be available on Cloudways.
We are not using a shared IP, its dedicated IP and some clients like me need this feature.
But anyhow you guys obviously ignore this.
Add IP addresses to DNSWL Id XXXXX
Enter IP addresses, one per line
Please note that each IP address must have valid and matching reverse and forward DNS, and should have non-generic names (eg, mail-1.example.com instead of something like vps332211.isp.example.com). Change requests with generic names may be rejected.
Abdulla Chozhimadathil commented
Its more than a year since the idea is shared, still not yet implemented. Some mail servers are rejecting emails due to lack of this feature. Hope this will be ready soon.
Stephanie S commented
WHY is this still not an available option??