PTR records / Reverse DNS
DNS is important, reverse DNS is also important within production web farms. Currently it is not possible to set the PTR record for IPs on the Digital Ocean (+other?) platforms. PTR record lookups return something along the lines of: 12345-67890.cloudwaysapps.com.
Please add the ability for clients to modify this zone.
Aidan Hammond
shared this idea
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Casper Voogt commented
We just ran into this issue again, with a different Cloudways customer. Please, Cloudways, give this the attention it deserves.
We don't send mail directly from our server, but some blacklists check whether a domain has a reverse DNS in place, and if not the IP gets blacklisted. So, even though we are using an email service, our IP still got blacklisted. This has come up a few times with different customers we support on Cloudways hosting. We are a reseller, but this issue makes it difficult to recommend Cloudways as strongly as we once did.
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One of the sites I manage is blacklisted because of the PTR record being incorrect. The record returned for this particular site is something like 123456.cloudwaysapps.com, which is obviously wrong. Important potential customers can't visit the site due to this. We will need to switch to a host that supports PTR, and this makes us look bad for recommending Cloudways in the first place. We're a reseller. It's a real shame.
We are looking at switching to a Digital Ocean server (directly with Digital Ocean, which does offer PTR. Linode's servers do too.
PTR should be supported per server on Cloudways. Cloudways is getting bought by Digital Ocean and DO servers already have PTR support, so this shouldn't be a huge deal to implement, I would think. It's a really important detail.
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Oliver
commented
Still not implemented as it seems... Very unfortunate
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Anonymous
commented
Same as David. Have spam issues I can't solve right now. Thank you
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David
commented
Please add this one. Because we have spam issues we can't solve right now. Thank you
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Prajjidna Daliman
commented
Already 4 years. Not added yet.
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Anonymous
commented
Would really appreciate this. I am ready to hit the buy button, but my emails are going into SPAM, This could be a very unfortunate dealbreaker :(
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Travis
commented
The hell? Its 2021, why can't we get this be added already? Should be very simple to implement.
Anyone suggest a better host that has this *very basic* functionality? I need to move off cloudways obviously.
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Anonymous
commented
this should be added ASAP
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Dalibor
commented
Still not fixed. This is crucial to not having your domain blacklisted. Since you ignore this, I recommend everyone to think twice if you plan to use cloudways - your domain will be blacklisted.
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Naveed Khan
commented
It's been 3 years and 9 months :)
The PTR record is one of the most basic feature, that should be available on Cloudways.
We are not using a shared IP, its dedicated IP and some clients like me need this feature.
But anyhow you guys obviously ignore this.
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ArthurL
commented
Add IP addresses to DNSWL Id XXXXX
Enter IP addresses, one per line
Please note that each IP address must have valid and matching reverse and forward DNS, and should have non-generic names (eg, mail-1.example.com instead of something like vps332211.isp.example.com). Change requests with generic names may be rejected.
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Abdulla Chozhimadathil
commented
Its more than a year since the idea is shared, still not yet implemented. Some mail servers are rejecting emails due to lack of this feature. Hope this will be ready soon.
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Stephanie S
commented
WHY is this still not an available option??