Fallback to SMS or Backup Codes (like Google) on Two-Factor Authentication issues
Lost access to TFA authentication should fall back to SMS or Backup Codes (like Google) rather than a quick comment on the chat.
Fallback to SMS and/or Backup code is now available on Cloudways. For instructions, please follow the KB.
Val V commented
It is not best practice that you do not offer backup codes for 2FA access to our CloudWays accounts. The better option is to do what google does, offer backup codes.