Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Decrease of Price For Vultr Servers

    We all know that Vultr recently decreased their Server Pricing.

    It's now offering 512MB Server fro 2.5$ and 1GB Server for 5$

    But Cloudways is charging insanely on top of that for offering Vultr Servers.

    For 5$ Vultr Plan ( 1GB Server ), We need to pay 11$. That is 220% more than what we pay at Vultr

    This insane price is for the other plans too. And, There's no 2.5$ plan option in CloudWays.

    please support this feedback until CloudWays changes the pricing.

    333 votes

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    declined  ·  29 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. WHMCS

    Adding whmcs application will be great

    157 votes

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    27 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  3. 93 votes

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    declined  ·  3 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  4. Google Page Speed Module

    It will be cool to have as default or as addon like the other speed improvements

    84 votes

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    declined  ·  21 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  5. 69 votes

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    20 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  6. Direct access to Rackspace control panel

    It would be neat to add the possibility to directly access the Rackspace control panel where we can:
    - add/remove/edit email addresses
    - add DKIM records
    - change the webmail login url
    - add webmail Company logo
    - and other things Rackspace offer to their direct customers

    45 votes

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    9 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  7. Update Varnish to 5.0 in order to support HTTP/2

    It would appear that Varnish 4.0.2 (which is on my server at www.bizi.fit) does NOT support HTTP/2. The recommended configurations are to enable HTTP/2 (which I have), and to use Varnish caching (for performance).

    Are there any plans to upgrade Varnish to 5.0 (or perhaps upon request), in order to actually support HTTP/2. Currently, I can only get use out of HTTP/2 if I DISABLE Varnish cache.

    34 votes

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    3 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    In our provided WebStack ( nginx → varnish → apache ).
    Since Nginx (which has support of HTTP/2) is in front this eliminates a need of upgrading varnish to 5.0 as far as HTTP/2 is concerned.
    In case you are seeing issues please open a ticket through support panel, we will be happy to assists you further.

    Regards,
    Cloudways Team

  8. 28 votes

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    declined  ·  2 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add Our Own Cloud Provider Accounts

    Provide an option to use our own Amazon or Digital Ocean accounts. This way we own the cloud server.

    17 votes

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    4 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  10. Simultaneous monitoring of ALL resource (memory, CPU, hdisk, bandwidth, etc) of ALL servers.

    It'll be best if we can have a way to monitor server resource of ALL servers in a table format so it'll be easier for us to check if a server has a problem.

    As of now, we need to "open" each server and then monitor individually.

    8 votes

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    declined  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  11. To add Nexcess_Turpentine as the Magento <-> Varnish integration

    The current extension by Phoenix is outdated and does not support either the latest version of Mage CE that comes with your installer nor hole punching via ESI.

    Please!!

    5 votes

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    3 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →
  12. 4 votes

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    declined  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. add Control panels like Plesk or Cpanel in applications

    recently i was working on my website using plesk control panel which let me do a lot of amazing stuffs , it lets manage everything and notify me when i do mistakes and improves my site security for 5$/month only
    so please add Plesk in your next updates

    4 votes

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    declined  ·  0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  14. How to integrate various applications data together?

    How to integrate various applications data together?

    4 votes

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    2 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  15. floating IP

    Hi,

    I have noticed that Digital Ocean released floating IP's about a month ago. Will this be incorporated in the Cloudways Platform in the near future? This will be ideal for HA applications.

    Thanks
    Jean

    3 votes

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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Jean, we try as hard as we can not to add provider specific features in our platform. That would mean adding complexity and locking certain features to certain vendors, something we definitely don’t want (same happens with AWS, GCE …).

    To create a certain level of high availability on top of our platform, you could use DNS Made Easy fail-over failure http://help.dnsmadeeasy.com/dns-failover/configure-dns-failover/ (you would need to get your own DNSMadeEasy account, as we don’t support failover via our add-on). In any case, the issue of database sync would remain.

    In our road-map, we have working on a highly available and auto-scalable option for the platform as a high priority.

    Cloudways Team

  16. Option to run apache as www-data

    It would be good if there was an option not to run Apache as the same user as SSH / file owner. That way it would be possible to make files & folders read-only as far as the server / PHP is concerned.

    3 votes

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    declined  ·  0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  17. Custom wordpress installer

    Hi guys,

    I would like to create a 'blueprint' wordpress installation with my custom themes and plugins installed. This would speed up my workflow because I don't have to install my default themes and plugins.

    Thanks

    Stijn

    3 votes

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    3 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →

    Stijn this is easy to achieve already with current features.

    Create a server in an infrastructure provider that doesn’t charge for stopped servers (or better said just charges for disk usage, i.e. a t2.small on AWS).

    Deploy whatever plugins, themes you need or usually use for your baseline deployments in this server.

    Use this server as template. Clone this server to same or another infrastructure provider that you usually use. Stop the template server (minimal charges, just disc). Develop any project on the cloned server.

    When you need to start another project, start the template server, clone again …

    If you now use a new plugin on your base deployments. Start template, update it, clone and stop …

    Hope it works.

    Cloudways Team

  18. I need root access to my VPS

    I need root access to my VPS

    3 votes

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    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  19. Enlarge the database management tool in the browser

    The database management app is not good for viewing and scanning your data if you have more than two or three columns. I have a 22 inch monitor, yet I can only view about 6 inches of my table's columns because the database tool is a fixed width. To scroll, I need to first scroll to the very of the page and then scroll horizontally. While scrolling I cannot see the column names, so I have to scroll back up to see which columns are in view, then scroll back down to scroll horizontally again if the columns aren't yet…

    3 votes

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    declined  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Please change your live chat software to crisp.chat

    Crisp has better functionalities with unlimited users. The main thing is, a customer can easily get all the chat history from the browser itself, but for your current software, the chat history just disappears.

    Also every time the page reloads, the chat software connection is lost and then I have to ask the bot to transfer me to agent again.

    2 votes

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    declined  ·  1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
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