Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Creation of email accounts from the Click&Go console

    I would like to see the option to create e-mail accounts directly from Click&Go pannel, may be inside the App pannel?

    3 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Clone Application (on same server or new server)

    I am creating a bunch of mini sites and would like to use all my basic settings on each site without having to do them one by one.

    3 votes
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    completed  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. 3 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. 3 votes
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. 3 votes
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  6. 3 votes
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    completed  ·  0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  7. Pull staging site to live without order tables Magento

    The staging area is useless for us at the moment as our client gets quite a few orders so by the time we have finished work on the staging site (including updating products and pages) there have been sales, this means we cannot merge the staging site with live as it overwrites the orders in the database.

    For Magento applications (and any other shopping cart) there should be an option to exclude ALL order, customer, invoice tables etc from the migration process. So just an 'exclude customer data' option.

    This would then exclude all tables relating to customers including the…

    2 votes
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    completed  ·  2 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →
  8. Please activate the Bahrain AWS datacenter

    Please enable it asap, as it will be beneficial for us serving the Middle East.

    Thanks and regards

    2 votes
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    completed  ·  1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Please update composer on server

    Composer auto update not working on new server deployment. Please fix this.

    2 votes
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    2 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the information, issue had been identified (minor glitch with some of the servers) and resolved, new servers will now have latest version of composer.

    Cloudways Team

  10. Make the "Restart" Buttons Work in the New Platform

    When Apache or MySQL go down, the "restart" buttons can't be clicked and are always grayed out. I always need to chat with your support to get things restarted. It would be fantastic if these buttons worked.

    2 votes
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    completed  ·  1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Possibility to disable xDebug

    It is known that in a production environment having xDebug enabled is a performance issue. Having a switch to toggle xDebug would improve most of the production servers where nobody really needs xDebug.

    2 votes
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    2 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Fix Wordfence issue that stops the firewall from working

    The latest version of WordFence adds a firewall. This requires that WordFence is able to write to the /wp-content/wplogs directory, but this is owned by the wrong account when created, causing the firewall to throw up an error. The 'Reset Permissions' button doesn't fix this ownership issue either.

    2 votes
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    8 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  13. keep the application credential in master

    I think you should keep the applications sftp access credential in the master account. I know that it seem duplicated but in fact, it's not. since the application credential locks to one applications. also, if I need a application credentail I would need to create a team member account and do all the crazy thing to set up the new member account in order to make the application credentials. this is very tedious and troublesome sometime because all we need is to get the credential info and send it to someone. Normally, we need the application credentail is because we…

    2 votes
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Server Scaling option should have a pop-up asking for confirmation

    When scaling the server there is no confirmation (like "Are you sure you want to do so?") which can cause issues if someone accidentally clicks the scale button without intending to actually scale up the server.

    2 votes
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    1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Configure MySQL thread_stack to 256k

    The default and recommended minimum setting for thread_stack on 64bit systems is 256k. The current setting is 192k, which is the default for 32bit systems but the stack is built on 64bit.

    2 votes
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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. have a disk-size check before cloning app

    have a disk-size check before cloning app to make sure server has enough space

    2 votes
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    completed  ·  0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Offer better yearly plans

    I'm not trying to be mean about it at all. Just wanted to state a fact. Because even on the 2GB $30/month plan, that is only $360 yr. If I paid 360/yr to any other webhost, I'd get a 10-20% discount. But worse, I am paying you $1000... that is 3 years of service, for a 5% discount. Again, I don't see this in a mean way but that is insulting. Yes I know you have people will who will use up 1000 very fast but most average people won't. If you had said something where you deposit $500 and…

    2 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    We updated funds layers to better align with our customers realities.

    We know this time we are closer as people is actually using it :)

    Cloudways Team

  18. PHP max_input_time is missing from the clickngo console (but php max execution time is there) so just need to add the max_input_time as well

    PHP maxinputtime is missing from the clickngo console (but php max execution time is there) so just need to add the maxinputtime as well

    2 votes
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    3 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add the Date of Credit Card (CC) successful authorization and update

    I used to work in an online payment provider, so I see that you can not display most or any of the payment information. So my only feedback could be that it could be a big help for a customer to see the last suceccful payment information date/time. This info should be or can be imported into your system from the payment provider, and makes us sure that our last update were successful.

    2 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  20. Enable PDO_SQLITE PHP extension

    I was currently using google api . and they need PDO and PDO Sqlite .

    Cloudway has PDO on their server but there is no support ofr PDO Sqlite . Please enable it

    2 votes
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    1 comment  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
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