Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Wait time for support should be added

    I prefer to wait for customer support rep that will answer my questions quickly than to not wait and have a support rep answer my questions slowly over many hours. Sure it looks good that customer support can be there right away as a selling point, but you'll have unsatisfied customers who have to wait for answers when they are chatting with support. I'd rather see an actual wait time and get a support rep who can answer me quickly as to not waste my time! So I'm suggesting that wait time be added for chat with support.

    21 votes

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    76 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  2. Be able to name backups

    It is good to be able to name backups like wpengine hosting does. here in cloudways backups are named by creation date but I think it is good to name backups manually.

    21 votes

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    3 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add access to Digital Ocean Private networking / local IP

    Digital ocean already provides Private networking through 10.x.x.x IP addresses for droplets in the same region. It would be very helpful to pass this setting through to Cloudways server options and control panel to more efficiently network servers.

    21 votes

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    13 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  4. Application Environment for application specific secrets

    Currently to pass application specifics secrets (DBURL, APIKEYs, etc) the only options are to store them with your code (not best practice) or to edit the Application Settings / PHP Settings and manually configure them using php-fpm flag:

    env[KEY] = VALUE

    An interface such as Application Environment next/in to Application Settings which lists sets of 2 inputs (KEY, VALUE) which then generates an environment specific php.ini to be loaded by php-fpm will make it much easier for customers to configure these variables

    20 votes

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    9 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  5. Offer the 1.6.x branch of Prestashop alongside the 1.7

    The latest version of Prestashop is 1.7. However it is a large departure from the 1.6 codebase.

    There are currently very very few themes/addons with full compatibility right now.

    You should offer the 1.6.x branch for installation alongside the 1.7.

    Similar to what you offer with magento with the 1.9.x and the 2.0.x releases

    20 votes

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    5 comments  ·  Prestashop  ·  Flag idea as inappropriate…  ·  Admin →
  6. Ability to install ElasticSearch Plugins.

    Example:
    cd /usr/share/elasticsearch/

    bin/plugin install analysis-phonetic
    bin/plugin install analysis-icu

    Thanks.

    20 votes

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    9 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Billing in GBP

    It would be useful to be able to select GBP as a currency to pay my bill. I'm sure other Cloudways customers would like the option to pay in their local currency also.

    20 votes

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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add Scaleway as a vps provider

    Scaleways offers 4 cores, 2 GB RAM, 50GB disk space at 3 euros/month. Much more than any of the current offering. Its bandwidth has DDOS protection. I think you guys should certainly connect with scaleway!

    20 votes

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    4 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  9. I would like to see a strong FAQ section.

    it would be great if you guys can provide a well FAQ section for the supports that you will cover and what not in your Free support section.

    20 votes

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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow us to be able to implement additional security headers.

    I'd like to have the abiity to implement the following headers on NginX and Apache so I can convince my clients they can pass Header Security Test in conjunction with PCI/DSS. The following are recommendations.

    NginX Headers
    addheader X-Frame-Options "SAMEORIGIN" always;
    add
    header X-Xss-Protection "1; mode=block" always;
    add_header X-Content-Type-Options "nosniff" always;

    Apache Headers
    Header always set X-Frame-Options "SAMEORIGIN"
    Header always set X-Xss-Protection "1; mode=block"
    Header always set X-Content-Type-Options "nosniff"

    Referrer-Policy: strict-origin-when-cross-origin

    19 votes

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    2 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  11. 19 votes

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    4 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  12. Seperate funding for each server

    We are a creative agency that creates websites for our clients. We would like to have all our client servers under one roof, our account. As we receive yearly payment of hosting fees in advance, we would like to charge each server with its own funding amount.

    19 votes

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    5 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  13. 19 votes

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  14. add elastic email usage graph to monitoring

    I just had a problem with elastic email and I'n not able to see quota usage, logs, queues or anything. Would be a very nice addition and could offload support at the same time.

    19 votes

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    5 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  15. STOP USING AJAX FOR SAVING CONSOLE CHANGES!!

    It's slower than traditional POST/submit button. Pain in the backside when having to make multiple changes. Please sort.

    19 votes

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    1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Enable one-click install for WordPress in a sub directory

    It would be nice to have a one click install of Wordpress in subdirectory. I am sure this is a feature in demand from many customers.

    19 votes

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    7 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  17. DISABLE_WP_CRON by default

    Would define a trustable WP Cron for low traffic sites, as It won't depend on visits any more.
    And also and no less important, High Traffic sites would have a stability boost.

    So, by default add this in wp-config.php
    define('DISABLEWPCRON', 'true');

    And automatically setup an actual cron job in the App Console.

    Some resources about this:
    - https://hondo.wtf/2015/01/11/performant-wordpress-disabling-wp-cron
    - https://www.lucasrolff.com/wordpress/why-wp-cron-sucks/
    - http://stickystatic.com/tech/disable-wordpress-cron-jobs
    - http://www.inmotionhosting.com/support/website/wordpress/disabling-the-wp-cronphp-in-wordpress
    - http://support.hostgator.com/articles/specialized-help/technical/wordpress/how-to-replace-wordpress-cron-with-a-real-cron-job

    :D

    19 votes

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    5 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  18. Make the piwik stats system part of your app installs

    Piwik is an open source selfhosted stat system and alternative to google analytics.

    Making it simple to install and setup with high performance defaults would add a great feature to your click&go platform.

    http://piwik.org/

    19 votes

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    4 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Continue to support cache plugin!!

    Hi! Your cache plugin is AMAZING! Please, please continue to support it. I tried another plugin (WP Rocket): for my site is far better than that one. I would buy it for sure, if you would decide sell it. Just please continue to develop it, please!
    Just a big THANK YOU for all the creators behind that fantastic plugin!

    18 votes

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    2 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  20. Breeze cache plugin - Add CloudFlare support

    CloudFlare works on it's own, but they're not always good at refreshing their cache automatically, so we sometimes need to do it manually. That's why integration would be great (which the people at WP Rocket obviously also thought and therefore implemented integration so people and their plugin can trigger a CloudFlare cache refresh).

    With CloudFlare integration the "Purge All Cache" dropdown menu item in Wordpress would clear both Breeze, Varnish and CloudFlare caches.

    18 votes

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    15 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
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