Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Allow choosing between PageCache (Phoenix) and Turpentine (NEXCESS)

    The existing Varnish module PageCache has many unsolved issues compared to the highly maintained Turpentine extension. Using Turpentine won't work because it needs custom VCL. It would be great to allow to choose between both solution through Click&Go interface for a better Varnish support.

    11 votes
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    2 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →

    For new servers (Debian 8), Turpentine is the default cache extension we use. It is installed by default on base Magento deployments. This KB explains how to install it if you overwrite our base deployment:
    https://support.cloudways.com/how-to-install-and-configure-turpentine-for-magento/

    Given the possible issues, we have decided not to automatically update the old Magento deployments (Debian 7). You can migrate your store to a new Debian 8 server if you want to use turpentine (please check all site functionality before taking it live).

    Contact support in case of any doubt/question.

    Cloudways Team

  2. Realtime billing dashboard

    It would be very helpful to me to get my realtime billing counter display in the members area under the billing section, so I could evaluate how much cost I will actually pay depending on new services, upgrading services (scaling) or degrading and stopping services.

    Now, I have to wait for the end of the month for this.

    Google and Amazon give me realtime billing. please see if you can develop similar functionality.

    Regards,
    Nadav Kavalerchik

    11 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. 11 votes
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    5 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. When will you support in full Magento 1.9.1.0 with MySQL 5.6 and PHP 5.5 ?

    When will you support in full Magento 1.9.1.0 with MySQL 5.6 and PHP 5.5 ? From Magento website: Better site performance and security, now that Magento Community Edition 1.9.1 works with MySQL 5.6 and PHP 5.5. MySQL 5.6 offers merchants improved site speed and scalability, reduced memory usage, and enhanced debugging tools, while PHP 5.5 provides security improvements and ensures merchants have continued access to PHP code updates.

    11 votes
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    2 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →

    Under Server Settings & Packages section in Server tab, you can now upgrade/downgrade PHP (5.4, 5.5 & 5.6) and upgrade mysql to 5.6.

    Cloudways Team

  5. you need monitoring

    this is the second time that my SQL stops working.
    If I look at my server it says everything is fine
    it is only when i dig deeper that I can see the MSQL is stop and I need to restart it.
    I did not get any warning, this is not acceptable.
    all my sites were down when they only have little activity
    nobody was working on anything this afternoon when I see the memory plunge briefly

    You should have a system to restart mysql automatically

    This has never happened to me on any other server before

    11 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  6. 10 votes
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    3 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add PHP-FPM

    Your services do not include PHP-FPM which is very vital for good performance. Frankly, this is the only reason why i am not taking your services after the trial...

    10 votes
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    11 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. Easy integration with cloudflare installing mod_cloudflare

    It is possible to make cloudways work with cloudflare providing an additional level of protection against DDoS attacks and catching. It is just an issue of making cloudflare DNS point to the public address of the application on cloudways.

    But there is an issue that needs to be resolved. The IP address that cloudways sees on $SERVER['REMOTEADDR'] is cloudflare IPs and not the clients IPs. This has a server impact specially in Ëurope with the tax on virtual products where the country of the customer needs to be verified by his IP (plus another non conflicting prove).

    By…

    10 votes
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    5 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  9. 10 votes
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    5 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

    This has been completed. All new applications are deployed with proper settings and we are working on applying same settings to all existing applications.

    Cloudways Team

  10. Please upgrade DigitalOcean Droplets

    DigitalOcean has upgraded their droplet without an increase in pricing: https://www.digitalocean.com/pricing/

    Please upgrade CloudWays DO droplets with newer plans.

    9 votes
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    3 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Upgrade Magento

    Hi , considering security holes in Magento and lots of new security concerns on daily basis , it is necessary to upgrade the current Magento 2.1.1 CE to Magento 2.1.7 and all security patches to be considered for Magento . I would appreciate to make it ASAP to avoid inevitable security issues . Thanks

    9 votes
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    4 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →

    We do have a monthly process to provide the upto date versions of application, important part of the process is to offer those applications that are our compatible with the offered packages i.e php, mysql, redis and etc.

    re: magento, version 2.2x is currently available on Cloudways Platform.

    Cloudways Team

  12. Support wildcard DNS, so Wordpress Multisite auto create sub domains

    As it is now, we have to manually create the sub domains or use sub directories, which isn't the best solution. Personally I don't have time or even want to do this manually, and I guess this is the case for most people that are interested in Multisites.

    9 votes
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    5 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →

    As Todd said (in new platform) when using a Custom Certificate, you can just generate a wildcard certificate (*.mydomain.com), that you can use for WP Multisites, or any other needs you have. Wildcard certificates are not yet supported via Let’s Encrypt certificate authority.

    Cloudways Team

  13. Add additional locales

    Allow generation of additional locales.

    Currently only


    • C

    • C.UTF-8

    • en_US.utf8

    • POSIX

    are generated on the system.

    We need country specific locales for internationalization (e.g. money formats, date formats, etc.)

    9 votes
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    8 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow users to rename application folder

    It's great that we can now have a single SFTP account to access all applications on each server. However the randomly generated application folder names, while secure, are not user-friendly. By the time I have looked up which folder corresponds to each application, I might as well have set up an FTP account for each application.

    Give us the ability to rename application folders to something meaningful would make the functionality much more useful

    9 votes
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    10 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. Enable new Frankfurt dgitalocean datacenter

    Please offer dgitalocean Datacenter in Frankfut!

    9 votes
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    1 comment  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  16. Possibility to create folder above public_html for ClicknGO plan

    ClicknGo plan does not allow to create a folder above publichtml. We have an application that requires repository folder created above publichtml to run in a secure mode. We only have option to upgrade our plan to PowerGrid due to this. An option to create a folder above public_html that would also be backed up to offsite backup would make ClicknGo a perfect plan.

    9 votes
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    completed  ·  1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. add wp-cli as a part of the WordPress application

    It would be great to have WordPress applications have wp-cli support out of the box. It is possible to download and set it up manually but many other hosts include it pre-configured.

    9 votes
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    1 comment  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  18. Google Cloud Platform adds two new regions (Oregon, Japan)

    Google Cloud Platform adds two new regions, 10 more to come
    https://cloudplatform.googleblog.com/2016/03/announcing-two-new-Cloud-Platform-Regions-and-10-more-to-come_22.html

    Will add two new regions to Cloudways? thanks.

    Regards,
    Pseric

    8 votes
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    completed  ·  3 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  19. Woocommerce

    Make changes to Vanish as described here:

    http://docs.woothemes.com/document/configuring-caching-plugins/

    to allow varnish to work with woocommerce.

    8 votes
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    4 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  20. Offer a list view of servers (so more compressed view than current)

    The dashboard interface of servers are nicely looking, but having more than 4-5 servers it will probably quickly be difficult to get at quick overview.

    I suggest making a sort er table like overview alternative on the dashboard which can be toggled between the current verbose one and a compressed one.

    8 votes
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    3 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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