Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Staging - add ability to ignore certain files

    Thanks for adding the new staging feature, this is great!

    During my testing I discovered that my staging .htaccess file was pushed to live and the result was a 500 error on live. I need to use a slightly different .htaccess file on staging, because I force the www version on live. I couldn't access staging with this rule. So the differences in .htaccess rules caused the error.

    It would great if you could add a way to ignore certain files, similar to gitignore.

    21 votes

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    10 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Use Let's Encrypt certificate for Cloudways database manager (8082 port) instead of a self signed cert

    Since we all can use Let's Encrypt for free (basic needs), why don't you automatically setup LE cert for database manager rather than using self signed cert which gives browser warnings.

    21 votes

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    completed  ·  2 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →

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  3. 20 votes

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    completed  ·  7 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Enable ElasticSearch Plugins

    It would be a HUGE improvement for Elasticsearch if we could install/enable following plugins:

    • analysis-phonetic
    • analysis-icu

    Is there a specific reason why these would not be allowed to have? I see no harm in adding them. For instance, it would enable Magento users to add elasticsuite.

    20 votes

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    11 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →

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    The following Elastic Search Plugins are now  available by default with all Elastic Search versions.


    analysis-phonetic

    analysis-icu


    Regards

    Cloudways Team

  5. offer Mandrill for transactional emails

    Mandrill is free and works really well for those needing to send transactional emails.

    20 votes

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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

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    This was completed a while ago and you can now use multiple email gateway providers (Mandrill, Mailgun, Authsmtp) via our SMTP add-on.

    Cloudways Team

  6. Automatic Scaling

    Would be nice if we had an auto scaling feature where the server would automatically upgrade to the next level in the event a site is posted on a news site or all of a sudden got a rush of traffic.

    Example the server load is 85% the system knows to upgrade. The downtime for an upgrade on Amazon is about 5-10 mins. That's better than having your site down for an hour because the server is overloaded.

    20 votes

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    5 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Kyup is now live from Cloudways. Automated scaling up is available. Scaling down is not automated by now, but we are working with Kyup to make it a reality asap.

    Cloudways Team

  7. Master SFTP/SSH user for my servers (access to all applications)

    I should be able to SFTP into 1 access point and have access to all of my applications.

    19 votes

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    8 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Offer yearly, bi-yearly payment option (with discount)

    Currently you just offer month to month payment option.

    19 votes

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    7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

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    We have added discounts for credit bulk upload. Initial discounts stand at:

    Upload $1000 get 5% extra credit
    Upload $2500 get 10% extra credit
    Upload $5000 get 15% extra credit

    Pre-paid credit has been available for a while now.

    You can find all options under My Funds section in Member Area:
    https://www.cloudways.com/en/member/

    Let us know your thoughts.

    Cloudways Team

  9. SSH keys to access my servers (instead of passwords)

    Ability to add SSH keys as per digital ocean. Saves password logins when making and deploying changes.

    19 votes

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    6 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Adding the new Debian 10 + PHP 7.4

    during the last release of Debian 9 we need to wait almost 1 year to get the Debian update from 8 to 9, i hope this round we can have faster deployment of Debian 10 + PHP 7.4 as well, hope is couple of month from now

    17 votes

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    5 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →

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  11. 17 votes

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    3 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Push and Pull Individual Tables and Folders between staging and live environment

    Hello team, pushing and pulling individual tables and folders between staging and the live environment is better compared to transferring the entire database or files. Because in Woocommerce, pushing the database might lead to loss of orders made in between.

    16 votes

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    completed  ·  4 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Please add TFA option for team account. Not only the main account

    Please add TFA option for team account. So the server security never get compromised by team account hijack

    16 votes

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    5 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Auto-Cleaning Option for Logs (Error & Access)

    On top of not being able to delete logs ourselves (which should be made possible - as suggested by other feature request), it would be massively useful if there was an option to set a timer for logs (both error & access) to be auto-cleaned.

    Even if we can control the error logs to a degree (by fixing the application errors), we can't fully control access logs which is a problem because it literally means that the disk space for app is constantly growing - and if you don't pay attention it could take your site down due to full…

    16 votes

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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Specify time of day for backups

    It would be nice to be able to specify a general time of day for backups to be made. Something like morning, noon, night. Of course to be able to pick the exact hour would be even better.

    Right now backups are being made around 9pm local time on my server and that is making things very slow whenever I work in the admin area of wordpress, which is around 9pm in the evening.

    Thanks

    16 votes

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    completed  ·  0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Awaiting for PHP 8 in DO server

    PHP 8 released and we are awaiting PHP 8 in our DO server.

    15 votes

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    completed  ·  7 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →

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  17. 15 votes

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    completed  ·  1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Have a client login feature for a single application

    At the moment additional users have access to the whole server and all apps. It would be nice to allow clients to have access to only their application so they can manage the db, cron jobs etc.

    We are moving sites from cPanel and some of the more techie clients expect this.

    15 votes

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    4 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Make information about current payment details available or more easy to find.

    I can't find any details about how our bills are currently being paid, e.g. details about credit card or bank transfers that have happened/are happening. It should really be either displayed or linked from the Billing page or the Info Details page.

    15 votes

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    completed  ·  4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Add dashboard for applications

    We have a console for Servers, where we can list all of our servers, enter each one and see the list of Applications on that server (by hitting application management and then viewing the drop-down list)

    I'd like a console for viewing all applications, independent of server, so we could find a specific site without having to trudge through each server screen.

    It'd simply act as a list of shortcuts directly into the Application Management screen for each.

    At the end of the day, we only care about our Applications, that we need servers to host them is incidental, ideally…

    14 votes

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    completed  ·  1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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