Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Add Microsoft Azure

    Can you add Microsoft Azure as a provider?

    26 votes

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    8 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  2. Setup simple email or slack notification when CPU, Memory, or Bandwidth Usage Exceeds ___% for ___ minutes

    Add the ability for us to sign up for email or Slack notifications when CPU, Memory, or Bandwidth usage exceeds _% for _ minutes. This idea came from a similar feature on Digital Ocean.

    See the configuration wizard and steps at https://www.digitalocean.com/community/tutorials/how-to-set-up-alerts-with-digitalocean-monitoring

    25 votes

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    2 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow customers to create database users

    When having Master Credentials you con go to the MySQL Manager and create a user, but when you want to save you get:
    "Access denied; you need (at least one of) the CREATE USER privilege(s) for this operation"
    You should allow permissons for Master Credentials to creat DB users

    25 votes

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    10 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add PDF invoice to billing notifications

    I think it would be great if you could attach a PDF copy of the monthly invoices to the billing notification e-mails.

    Currently when we receive a billing notification, we have to login to our account with two-factor just get a copy for out accounting department.

    This is really a needless waste of time for all customers who need the invoice - every month!

    I think this suggesting should be easy and quick to implement, and would be a benefit to all customers.

    25 votes

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. Allow modifying apache configuration settings

    An option to allow the apache config file shoule be present. Things like KeepAlive and a lot more settings have a big impact on performance.

    25 votes

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    1 comment  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  6. Awstats to see serverside visitor statistics

    It would be great if there's option to enable awstats or similar software to application or server.

    many of my clients wants that, dont know why :D

    they're getting google analytics reports also.

    25 votes

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    5 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Firewall Management + fail2ban support

    It would be useful to have the ability to configure the default firewall rules at server level, rather than relying on htaccess files which are useless for managing large data sets (i.e. IP lists/ranges).

    Additionally, having fail2ban installed and bridging between the firewall would be extremely helpful for using plugins like wp-fail2ban, which automatically bans "bruteforce" login attempts at server level, rather than application level.

    24 votes

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    4 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow to change nginx config to take care of redirects

    Hello, since nginx is at front, would be great if cloudways allows us to change nginx config to take care some redirects, like non-www to www.

    24 votes

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    8 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Improve Staging Deployment for Wordpress Sites with better Find/Replace

    I have found a problem with the Staging deployment for my wordpress sites.
    Some plugins and themes store serialised arrays in the wordpress options. This is a valid technique that results in less DB calls.
    However, if you simply do a find and replace on URLs in the database, the serialisation of the array will break. This means that the Staging site will lose the settings in the plug-ins and themes.
    If you don't realise this, and push the changes back to Live, the Live website will break.

    A related problem is with premium plugins and themes that are licensed…

    23 votes

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    5 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  10. fail2ban

    I was wondering if fail2ban was available on cloudways instances. I would love managing login attempts and throttling bots with it.
    This could even be integrated in the console at application level.

    I know I can do this with WordFence and others, but it's so much more efficient. Doing this kind of thing with WP plugins is so inefficient, it still require PHP processes.

    While not replacing a full DDoS and WAF service, this is probably still a good affordable and efficient protection and I have the feeling that is being already used for handling ssh login attempts.

    23 votes

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    1 comment  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  11. Memory savings by use myslqnd instead of old libmysql

    Replace libmysql by mysqlnd
    (two command lines)

    Huge memory savings on read-only queries.

    More info at http://slideshare.net/jpauli/mysqlnd

    23 votes

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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Sendy (Open source e-mail marketing send service)

    Hi, i think the Sendy will be an nice app to add

    23 votes

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    3 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  13. 23 votes

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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow customers to add a secondary or even tertiary payment method.

    In case there's a problem with an account, this would allow payment to to be made automatically from a second or third source, so there's no risk of a service interruption and no last-minute panic.

    22 votes

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    6 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  15. Allow to add additional IP address

    Here is the idea, let say I have 2 websites that have different location of target visitors, for e.g: Website A is intended for visitors from South East Asia, and Website B intended for visitors from Central America, as you know there are timezone different approx 12 hours..

    Note: Both websites has a quite huge visitors >5,000/day. And let say I have server DO with 2 GB RAM already that cost $34/month. Rather than buy another server 2 GB RAM, I would prefer to buy additional IP address that might cost me $2/month. and I would not bother with the…

    22 votes

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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  16. Have a dedicated WordPress team

    I like the Wordpress teams for the managed WordPress hosting on the other hosting platforms like WP Engine, etc. I think that would be cool here. Pick the server that best suits your need and have a WordPress guru team supporting the best CMS out there.

    22 votes

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    0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add X-Cart 5

    X-Cart 5 has a free version that rivals many other free carts.

    22 votes

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    8 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  18. Enable long term off site data backups using Amazon Glacier

    Enable the export of long term backups to Amazon Glacier storage, this would also assist customers to store more frequent (hourly +) backups.

    22 votes

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    3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  19. Amazon SES Adds On

    Great for smtp and more reliable.

    22 votes

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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  20. Wait time for support should be added

    I prefer to wait for customer support rep that will answer my questions quickly than to not wait and have a support rep answer my questions slowly over many hours. Sure it looks good that customer support can be there right away as a selling point, but you'll have unsatisfied customers who have to wait for answers when they are chatting with support. I'd rather see an actual wait time and get a support rep who can answer me quickly as to not waste my time! So I'm suggesting that wait time be added for chat with support.

    21 votes

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    75 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
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