Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. offer Mandrill for transactional emails

    Mandrill is free and works really well for those needing to send transactional emails.

    20 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    This was completed a while ago and you can now use multiple email gateway providers (Mandrill, Mailgun, Authsmtp) via our SMTP add-on.

    Cloudways Team

  2. Automatic Scaling

    Would be nice if we had an auto scaling feature where the server would automatically upgrade to the next level in the event a site is posted on a news site or all of a sudden got a rush of traffic.

    Example the server load is 85% the system knows to upgrade. The downtime for an upgrade on Amazon is about 5-10 mins. That's better than having your site down for an hour because the server is overloaded.

    20 votes
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    5 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Kyup is now live from Cloudways. Automated scaling up is available. Scaling down is not automated by now, but we are working with Kyup to make it a reality asap.

    Cloudways Team

  3. Master SFTP/SSH user for my servers (access to all applications)

    I should be able to SFTP into 1 access point and have access to all of my applications.

    19 votes
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    8 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Offer yearly, bi-yearly payment option (with discount)

    Currently you just offer month to month payment option.

    19 votes
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    7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    We have added discounts for credit bulk upload. Initial discounts stand at:

    Upload $1000 get 5% extra credit
    Upload $2500 get 10% extra credit
    Upload $5000 get 15% extra credit

    Pre-paid credit has been available for a while now.

    You can find all options under My Funds section in Member Area:
    https://www.cloudways.com/en/member/

    Let us know your thoughts.

    Cloudways Team

  5. SSH keys to access my servers (instead of passwords)

    Ability to add SSH keys as per digital ocean. Saves password logins when making and deploying changes.

    19 votes
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    5 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  6. 17 votes
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    3 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  7. Please add TFA option for team account. Not only the main account

    Please add TFA option for team account. So the server security never get compromised by team account hijack

    16 votes
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    4 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  8. 15 votes
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    completed  ·  1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  9. Have a client login feature for a single application

    At the moment additional users have access to the whole server and all apps. It would be nice to allow clients to have access to only their application so they can manage the db, cron jobs etc.

    We are moving sites from cPanel and some of the more techie clients expect this.

    15 votes
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    4 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Make information about current payment details available or more easy to find.

    I can't find any details about how our bills are currently being paid, e.g. details about credit card or bank transfers that have happened/are happening. It should really be either displayed or linked from the Billing page or the Info Details page.

    15 votes
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    completed  ·  4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add dashboard for applications

    We have a console for Servers, where we can list all of our servers, enter each one and see the list of Applications on that server (by hitting application management and then viewing the drop-down list)

    I'd like a console for viewing all applications, independent of server, so we could find a specific site without having to trudge through each server screen.

    It'd simply act as a list of shortcuts directly into the Application Management screen for each.

    At the end of the day, we only care about our Applications, that we need servers to host them is incidental, ideally…

    14 votes
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    completed  ·  1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Let two-factor authentication remember your computer for 30 days

    Glad to have two-factor authentication, but it's a huge hassle to use every time I have to log in -- especially since the system automatically logs me out after such a short period of inactivity (an hour maybe?).

    Please add a "Remember this computer for 30 days" option -- the exact same way Google does it -- so that we only have to do the two-factor auth (on a known computer) once a month.

    14 votes
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    6 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  13. Ignore/Strip Cookies for Varnish

    Our WordPress setup sets multiple cookies (from WordPress itself, Google Analytics, CloudFlare, and Third-Party Ad Networks), so every page request after the first will have cookies in the request headers. Because of those headers, Varnish considers it a "Miss" in the cache and passes through to the back end.

    We need a way to be able to tell Varnish which cookies to strip for the sake of caching; on our previous dedicated server setup, we simply stripped the Google Analytics and WordPress (non-login) cookies, and that increased caching significantly.

    14 votes
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    7 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  14. Two factor authentication

    Would love for the option of two step authentication when logging into your site using Google Authenticator or Authy.

    14 votes
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    10 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  15. 14 votes
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    1 comment  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  16. 14 votes
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    7 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Update Laravel 5.6

    Currently, you have laravel 5.5 version as the latest version. But the latest version of Laravel is 5.6 right now.

    I would like to suggest you upgrade laravel from 5.5 to 5.6 because currently I am working on 5.6 but your system doesn't support that.

    12 votes
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    completed  ·  3 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
  18. Please introduce php 7.2

    http://php.net/downloads.php

    stabel official version has been released over 10 days ago

    its 20% faster than php 7.1

    Really looking forward to it.

    12 votes
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    1 comment  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Wordpress Security

    For wordpress security, it is a common practice to move up by one level the wp-config.php file from the publichtml directory. Allowing the very important wp-confog.php file to remain in the publichtml directory is considered unsafe. Presently this is not possible in cloudways. WIll this be allowed by cloudways in the futire?

    12 votes
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    completed  ·  5 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  20. Inside of ClicknGo under Vertical Scale: Calculate costs when considering scaling up the server

    Get cost estimate when moving slider scale, much like pricing tool on front end website of Cloudways.com

    12 votes
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    2 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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