Service Improvement

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  1. Cloudways please document your security practices

    I would like to suggest that Cloudways publishes an article or other document that describes how Cloudways maintains, patches, updates servers and secures them.

    The intent is not to disclose details that puts security at risk but instead demonstrates the value Cloudways is providing in the area of helping its customers maintain a secure server and application environment.

    Information should include frequency of update / patch deployment, frequency of security scans for malware / unauthorized access, firewall ports and services that are open especially those for inbound traffic from the Internet, intrusion protection mechanisms, transparency reports for government information requests…

    48 votes

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    completed  ·  7 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

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  2. 46 votes

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    25 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

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  3. mariaDB

    Faster and better database. Created by Original developer of Mysql and Used by best of several big players as alternative for mySQL

    46 votes

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    14 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    This is now completed.

    Under Server Settings & Packages section (Server tab) you can replace mysql with mariadb.

    Please note that it is your responsibility to ensure
    that all the applications in the server will work with the deployed database.

    Enjoy!

    Cloudways Team

  4. Enable Elasticsearch 7.6, Magento 2.4 requires it and MySQL is no longer supported for search

    Please enable Elasticsearch 7.6, because Magento 2.4 requires it and MySQL is no longer supported for search at all. This is a must to have or I have to transfer all Magento installations to another provider.

    43 votes

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    completed  ·  14 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →

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  5. 43 votes

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    6 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  6. enforce https

    Please add a feature to the Cloudways dashboard to easily force HTTPS. It's not hard to add a rewrite rule to .htaccess but many platforms such as Kinsta and SiteGround have easy switch for this.

    42 votes

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    completed  ·  7 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Allow cloning of the apps between different servers under the same Click&Go account

    It would be very useful to be able to clone an app to a different existing server under the same Click&Go account. This way it could be easier manage the resources used on different servers.

    42 votes

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    10 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Cloudways

    This is now live. In the Application tab, if you click on clone for any application you can now choose:

    • Clone on same server.
    • Clone to new server.
    • Clone to any other existing server in your account.

    Cloudways Team

  8. 42 votes

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    completed  ·  7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

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  9. "Default Application" for server public IP

    When I create a $20 Digital Ocean server it's because I'm looking for power! When I host 2+ applications, I'm unable to control which application is attached to the default IP. What if I want application #5 to be the primary website shown when someone visit's the "default ip"?

    40 votes

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    5 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  10. 39 votes

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    2 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →

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  11. EWWW Image Optimizer integration

    It would be great if EWWW Image Optimizer plugin would be a part of default WordPress app installation. There is an issue with installing EWWW to an existing WordPres app.

    I arelady talk to EWWW developers about that.
    https://wordpress.org/support/topic/cannot-install-jpegtran-optipng-etc-on-cloudways-hosting?replies=26#post-8260174

    39 votes

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    8 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →

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    We have deployed missing packages so EWWW can fully work on top of our platform. We do not have plans to add it as default but now, anyone wanting to use it should have no problems.

    Cloudways Team

  12. Zend Guard Loader

    Please add Zend Guard Loader in stack Cloudways.

    37 votes

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    2 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →

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    This is now live, it can be enabled through Server → Settings and Packages → Advanced Page.

    Please note it is not officially supported with PHP7.x . However it can be used with PHP5 deployements

    Cloudways Team

  13. Hosting email addresses

    Every hosting provider I have used allowed me to create as many email addresses as I wanted without an extra cost.

    At the moment, I need to pay for two servers because on your server I need to pay monthly for each email account. I have one server with you (I host my websites on it), and the other with another company (I host on it the email addresses for these sites.

    Could you make my and other life easier by adding an option in the app console for creating and hosting email accounts?

    37 votes

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    11 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →

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    As other users pointed, we have partnered with Rackspace to offer mailboxes at a very discounted rate (best pricing for very reliable Rackspace Email mailboxes that you will find anywhere).

    More information here:
    https://www.cloudways.com/en/addon/rackspace-email-hosting.php

    We don’t have plans to support deploying mailboxes on our servers as we see email as a completely different service than web hosting, that is what we are trying to be very good at.

    Cloudways Team

  14. Manage rackspace email accounts from within console

    The current option to add mailboxes from Rackspace is extremely limited.
    The only way to order them, is via a small window and is very limited information.
    I have no details at all about current mailboxes, quota usage etc...
    Also, the only way to order mailboxes is by TYPING in the details in the window including the desired password for the mailbox???
    Afterwards, I get a confirmation back from support with the password in the email.
    It's completely unsafe to communicate about passwords this way.

    And lastly, there is no control at all about the mailboxes.
    I can't create extra…

    36 votes

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    completed  ·  6 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Allow for custom retention period for backups (currently max 15 days)

    I would like to set retention to 1 year if I want to.

    36 votes

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    completed  ·  5 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Add OpenCart as a supported application

    Hi, i think the OpenCart will be an nice app to add, many poeple prefer the OC instead the PrestaShop. Thanks.

    36 votes

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    11 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Add elastic email log in console

    I really like how easy it is to use elastic email in Cloudways. However, there is no way to find out if emails were sent/delivered. We have to chat with support to check if an email was sent.

    It would be nice to have an interface in console to view sent email logs.

    35 votes

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    8 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  18. SPDY

    It would be good idea to start implement SPDY from Google. In this time its relatively heavy pressure for https sites (in my opinion its good idea at all). In this case Varnish is out, so put option for SPDY will be logical step for sites using SSL certificates.

    35 votes

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    completed  ·  18 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Upgrade PHP Version 7.2 for WordPress

    To run WordPress we recommend your host supports:
    - PHP version 7.2 or greater
    - MySQL version 5.6 or greater OR MariaDB version 10.0 or greater
    - HTTPS support
    .
    https://wordpress.org/about/requirements/

    34 votes

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    8 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Alarm on bandwidth Monitoring by email

    Having to pay for a bandwidth that will rely on behavior of internet (such as robot attack, malware, what ever intention...) but not being able to stop the expense is not something anyone would sign for, woudl you?

    Therefore, having an alarm on bandwith with a threshold set by us is something to consider. Though the monitoring can be done through SSH , alarm must be done by email since none of us are spending they day watching the bandwidth consumption.

    I will not sign for the account for this reason. that is total not acceptable interm of business rules…

    33 votes

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    completed  ·  6 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →

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