Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. 43 votes

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    6 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. enforce https

    Please add a feature to the Cloudways dashboard to easily force HTTPS. It's not hard to add a rewrite rule to .htaccess but many platforms such as Kinsta and SiteGround have easy switch for this.

    42 votes

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    completed  ·  6 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow cloning of the apps between different servers under the same Click&Go account

    It would be very useful to be able to clone an app to a different existing server under the same Click&Go account. This way it could be easier manage the resources used on different servers.

    42 votes

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    10 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Cloudways

    This is now live. In the Application tab, if you click on clone for any application you can now choose:

    • Clone on same server.
    • Clone to new server.
    • Clone to any other existing server in your account.

    Cloudways Team

  4. 42 votes

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    completed  ·  7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. "Default Application" for server public IP

    When I create a $20 Digital Ocean server it's because I'm looking for power! When I host 2+ applications, I'm unable to control which application is attached to the default IP. What if I want application #5 to be the primary website shown when someone visit's the "default ip"?

    40 votes

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    5 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. 39 votes

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    2 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  7. EWWW Image Optimizer integration

    It would be great if EWWW Image Optimizer plugin would be a part of default WordPress app installation. There is an issue with installing EWWW to an existing WordPres app.

    I arelady talk to EWWW developers about that.
    https://wordpress.org/support/topic/cannot-install-jpegtran-optipng-etc-on-cloudways-hosting?replies=26#post-8260174

    39 votes

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    8 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →

    We have deployed missing packages so EWWW can fully work on top of our platform. We do not have plans to add it as default but now, anyone wanting to use it should have no problems.

    Cloudways Team

  8. Zend Guard Loader

    Please add Zend Guard Loader in stack Cloudways.

    37 votes

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    2 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →

    This is now live, it can be enabled through Server → Settings and Packages → Advanced Page.

    Please note it is not officially supported with PHP7.x . However it can be used with PHP5 deployements

    Cloudways Team

  9. Hosting email addresses

    Every hosting provider I have used allowed me to create as many email addresses as I wanted without an extra cost.

    At the moment, I need to pay for two servers because on your server I need to pay monthly for each email account. I have one server with you (I host my websites on it), and the other with another company (I host on it the email addresses for these sites.

    Could you make my and other life easier by adding an option in the app console for creating and hosting email accounts?

    37 votes

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    11 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →

    As other users pointed, we have partnered with Rackspace to offer mailboxes at a very discounted rate (best pricing for very reliable Rackspace Email mailboxes that you will find anywhere).

    More information here:
    https://www.cloudways.com/en/addon/rackspace-email-hosting.php

    We don’t have plans to support deploying mailboxes on our servers as we see email as a completely different service than web hosting, that is what we are trying to be very good at.

    Cloudways Team

  10. Manage rackspace email accounts from within console

    The current option to add mailboxes from Rackspace is extremely limited.
    The only way to order them, is via a small window and is very limited information.
    I have no details at all about current mailboxes, quota usage etc...
    Also, the only way to order mailboxes is by TYPING in the details in the window including the desired password for the mailbox???
    Afterwards, I get a confirmation back from support with the password in the email.
    It's completely unsafe to communicate about passwords this way.

    And lastly, there is no control at all about the mailboxes.
    I can't create extra…

    36 votes

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    completed  ·  6 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  11. Allow for custom retention period for backups (currently max 15 days)

    I would like to set retention to 1 year if I want to.

    36 votes

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    completed  ·  5 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add OpenCart as a supported application

    Hi, i think the OpenCart will be an nice app to add, many poeple prefer the OC instead the PrestaShop. Thanks.

    36 votes

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    11 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  13. SPDY

    It would be good idea to start implement SPDY from Google. In this time its relatively heavy pressure for https sites (in my opinion its good idea at all). In this case Varnish is out, so put option for SPDY will be logical step for sites using SSL certificates.

    35 votes

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    completed  ·  18 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  14. Upgrade PHP Version 7.2 for WordPress

    To run WordPress we recommend your host supports:
    - PHP version 7.2 or greater
    - MySQL version 5.6 or greater OR MariaDB version 10.0 or greater
    - HTTPS support
    .
    https://wordpress.org/about/requirements/

    34 votes

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    8 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  15. Alarm on bandwidth Monitoring by email

    Having to pay for a bandwidth that will rely on behavior of internet (such as robot attack, malware, what ever intention...) but not being able to stop the expense is not something anyone would sign for, woudl you?

    Therefore, having an alarm on bandwith with a threshold set by us is something to consider. Though the monitoring can be done through SSH , alarm must be done by email since none of us are spending they day watching the bandwidth consumption.

    I will not sign for the account for this reason. that is total not acceptable interm of business rules…

    33 votes

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    completed  ·  6 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  16. Support and upgrade to mysql 5.7 and varnish 5.

    When will cloudways support or upgrade to mysql 5.7 and varnish 5?

    tks.

    32 votes

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    completed  ·  1 comment  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
  17. WordPress and Woocommerce apps should both use Woo Varnish by default

    My suggestion is that all WordPress apps use the Woocommerce Varnish by default.

    This way there's no risk of a user installing a normal WordPress app and later installing Woocommerce on it, only to find out that their cart is broken because of Varnish.

    Here is why:

    I found out that the WordPress app uses a unique Varnish and the Woocommerce app uses it's own unique Varnish.

    I ran into a problem with a WordPress app that I later decided to install Woocommerce on. Once I did, the normal wp Varnish did not support Woocommerce and it broke my cart…

    32 votes

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    completed  ·  2 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  18. 32 votes

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    16 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add multiple domain ssl support for a single application.

    I have WordPress MU and I have multiple ssl certificates for the multiple domains but I can't use it within one application, therefore I have to create multiple wordpress instances for the domains.

    Very annoying that I can't use WordPress MU with multiple domains with multiple single domain ssl certifications.

    31 votes

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    8 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

    We have added a support of SAN in our platform, which will allow you to have a support for multiple domains using single SSL certificate. Having SAN available there won’t be a need of getting separate SSL for multiple domains mapped to a single website.

    Moreover, work is already in progress for Let’sEncrypt (freeSSL) to support multiple domains using single SSL.

    Cloudways Team

  20. Force SSL

    It would be nice if we could have a Force SSL option from the control panel for wordpress. Then you would not have to install a ssl plugin or add rules to HTACCESS

    30 votes

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    completed  ·  3 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
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