Service Improvement
Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!
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Multi-tier (more than one server for my application, load balancer, web servers, database server...)
I would love to have the option of setting up a multi-server application for more targeted and cost effective scaling. For instance, Say I could create a Wordpress site with a dedicated DB server, a dedicated load balancer, and a dedicated Web server. As my site grows, I can scale the specific part that is needed. If my site is gets a lot of views (reads), but doesn't make many writes, scaling my existing web server (or adding another instance) may be what's needed. If I'm running a WooCommerce site and start pushing the limits of my db server, increasing…
422 votes -
Decrease of Price For Vultr Servers
We all know that Vultr recently decreased their Server Pricing.
It's now offering 512MB Server fro 2.5$ and 1GB Server for 5$
But Cloudways is charging insanely on top of that for offering Vultr Servers.
For 5$ Vultr Plan ( 1GB Server ), We need to pay 11$. That is 220% more than what we pay at Vultr
This insane price is for the other plans too. And, There's no 2.5$ plan option in CloudWays.
please support this feedback until CloudWays changes the pricing.
311 votes -
Backup (costs): more transparency desirable and possibility to disable the backup service
1) Backups of server is a payed service. Totally fair, but it is not noted anywhere inside the platform portal. You have to dig like 3 articles deep to find out the actual costs for backup storage. It would be nice if in the server settings this was more transparent communicated.
2) Once you have multiple servers it is nearly impossible to find out what is actually charged per month for backup storage costs and what is droplet cost. Some reporting on this would be helpfull.
3) And last but not least, I think backup should be optional. I can…
139 votes -
Introduce IPv6
Both DigitalOcean and Amazon provide IPv6.
95 votes -
Improve your customer support quality (chat/tickets)
I don't know if it's just me, but the support quality and speed has been degraded fast lately..
When I just became customer @Cloudways (like a year ago) support was fast and helpful. They took time and really looked into my issues.
Now it's a whole different story. Today for example, I have been on the chat for OVER 2 HOURS. Literally. All this time waiting, following up what the status was, if they weredoing anything. Very little replies. After an hour the first real reply came in which totally missed the boat, wasn't even related to my question.
I…
90 votes -
start to host Vultr's new High Frequency Compute Packages
The new High Frequency Compute packages from Vultr are a huge improvement over their previous packages at a tiny increase in cost.
Benchmarks of 2413 Geekbench ($5) vs 4883 Geekbench ($6), 25GB vs 32GB storage, high clock CPU's and NVMe Local Storage for just an extra dollar!
Having to use a management solution to host these packages such as runcloud, serverpilot etc is an extra hassle for the average consumer and I have no doubt this will offer a huge surge of customers who are willing to pay for the convenience!
Many thanks :)
70 votes -
Easy Google G Suite Integration (as SMTP gateway)
Being able to easily integrate G Suite (Google Apps) would be great. We have all of our email setup through G Suite and it is a popular email service. Like the SMTP add-on, but for G Suite.
This goes hand and hand with being able to access the DNS add-on directly.
I don't mind paying extra, but the way things are setup is really confusing.
69 votes -
White Label Domain
For agencys, it would be great for us to be able to globally white label the URL
For example,
from:
wordpress-000000-000000.cloudwaysapps.comto:
000000-000000.mydomain.com50 votes -
Include Cloudways DNS
Having a DNS is very important, as redirecting from CNAME hurts SEO. It's a very basic feature, and must be included.
40 votes -
Create a vagrant file so we can replicate the server locally
Not sure if this should go in stacks or server settings.
Anyway for us developers it would be really good to be able to use a vagrant file to spin up a local copy of your server with settings so we can build on the exact same platform as live.
Vagrant is a quick and easy way to share virtual machines, and would allow developers to develop tools on a platform which matches live.
29 votes
AdminCloudways
(Admin, Cloudways)
responded
Thanks Paul. Would a docker image suit the same needs?. Assume so. We are leaning towards it for the exact same problem you mention.
Cloudways Team
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MySQL 8
MySQL 8 GA was just released recently. There are many improvements versus 5.x and it would be the future.
27 votes -
Add PDF invoice to billing notifications
I think it would be great if you could attach a PDF copy of the monthly invoices to the billing notification e-mails.
Currently when we receive a billing notification, we have to login to our account with two-factor just get a copy for out accounting department.
This is really a needless waste of time for all customers who need the invoice - every month!
I think this suggesting should be easy and quick to implement, and would be a benefit to all customers.
25 votes -
ability to exclude certain files/folders on staging > live push
This would give the ability to exclude certain staging related configuration files or logs, etc. Would be very helpful for a lot of users I think. If you agree vote up!
20 votes -
I would like to see a strong FAQ section.
it would be great if you guys can provide a well FAQ section for the supports that you will cover and what not in your Free support section.
20 votes -
Billing in GBP
It would be useful to be able to select GBP as a currency to pay my bill. I'm sure other Cloudways customers would like the option to pay in their local currency also.
19 votes -
17 votes
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Horizontal scaling
Scale by adding more machines into your pool of resources
14 votes -
12 votes
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Staging - add ability to ignore certain files
Thanks for adding the new staging feature, this is great!
During my testing I discovered that my staging .htaccess file was pushed to live and the result was a 500 error on live. I need to use a slightly different .htaccess file on staging, because I force the www version on live. I couldn't access staging with this rule. So the differences in .htaccess rules caused the error.
It would great if you could add a way to ignore certain files, similar to gitignore.
11 votes -
Transfer Billing To Another Account (With Affiliate Commission)
It would be great, especially for freelancers and agencies, to be able to create a new server with an application and then transfer the server to another account for billing. (Just like Flywheel does.)
I am aware of this feature https://support.cloudways.com/how-to-transfer-server-to-another-account/ but I don't believe the affiliate commission is gained from such transfer. Please correct me if I'm wrong.
Another great feature that would go well with this one is to setup test/demo sites for clients at no charge: http://feedback.cloudways.com/forums/203824-service-improvement/suggestions/17827789-providing-a-test-server
11 votes
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