Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Automated website optimisation

    Why do we need to manually optimise each aspect of website performance for each of our applications if Google and other created mod_pagespeed and constantly adding new functionality to it for the last six years?

    DreamHost, Pressable, GoDaddy, SiteGround, MAXCDN, Aol, LinkedIn and other have adopted it. I don't understand why we don't have it.

    It has over 40 filters that can greatly improve our workflow, and save us a lot of time doing something that can be automated with few clicks.
    http://modpagespeed.com/

    It can do almost all of performance improvement tasks.
    - compress images
    - resize images to optimal…

    80 votes
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    7 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Implement OpenSSL 1.0.2 (or later) for Chrome to benefit from HTTP/2 using ALPN

    See the "Note:" section below:
    https://support.cloudways.com/enable-http2-on-websites/
    which says:
    "Currently HTTP/2 via NPN is supported at Cloudways. ALPN requires a more recent OpenSSL (1.0.2), which are not yet made available by Debian. If you are using the very latest build of Chrome, you will not be able to take advantage of HTTP/2 on your websites, because Chrome has dropped support for NPN. You will continue to access your websites on HTTP/1.1."

    I'm looking to get ALPN (Chrome) support for HTTP/2, see also:
    https://www.nginx.com/blog/supporting-http2-google-chrome-users/

    I've already gone to Debian 8:
    https://support.cloudways.com/migrate_application-to-linux-debian-8-jessie/

    Wondering when Cloudways will offer OpenSSL version 1.0.2?

    Thank you!

    12 votes
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    0 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Cloudflare

    Cloudflare Setup
    Hi, i would like to see a tutorial on how to setup cloudflare's settings (pagerules, minify etc - free/pro plan) for optimal performance with your servers.
    thanks

    12 votes
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    1 comment  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Informational webpage displaying all installed tools on the servers

    It's great to discover that we have pre-installed tools such as Git and Composer on the PHP stack servers, but I can't seem to find an up to date webpage that lists all of the current tools installed. If there is not a page for this, could we have one made? It would help with forward planning and knowing which servers support which tools.

    10 votes
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    1 comment  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Mention about Off-site backups charges in pricing table and add a calculator to estimate the backup fee

    I'm unaware of off-sites backups until I check my billing. Why don't you mention about this extra charge to the customer? Why can't we disable it? They are many free plugins in WordPress for daily backups.

    8 votes
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    1 comment  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Fix Woocommerce Password Reset Loop Varnish Rule

    Add to Varnish exclude rules the cookie \wp-resetpass-.\b (Woocommerce before Version 3.0: \bwp-resetpass-.\b) in order that Woocommerce Customers who request their password to be reset get not stuck in a loop.

    8 votes
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    4 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Support PHP mail functions without extra configuration. This is the first host I have used with this problem

    Support PHP mail functions without extra configuration. This is the first host I have used with this problem

    4 votes
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    0 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Place a link to Member Area at header or footer of cloudways.com

    Hi,

    It would be nice to have a direct link to Members Area (clickngo) from the top or footer of cloudways.com.

    For more details and screenshot please have a look at ticket #38310

    Thank you!

    3 votes
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    2 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your feedback Jaime. With the new console, to be released beginning of April. member area is merged with console, so there will be no need for a link between the two.

    Cloudways Team

  9. autoredirect (or option) on login to Server Overview

    When I log into the website, it's a pain in the ass to have to click Servers (after I click application click and go, or w/e the name is) because I do this like 5-25 times a week.

    3 votes
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    0 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Move the 'Feedback' button

    It's in the way of the account management menu from a smaller screen size :) A link in the footer, perhaps? Great site otherwise! Very stoked to get started with Cloudways.

    3 votes
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    0 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Show on the App Dashboard which Apps are Enabled or Disabled

    Currently you have to click into each app to see if it is enabled or disabled. Would be great to have an indicator on the Application Dashboard page (I was told it was a grey color but I don't see that).

    2 votes
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    0 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Allow people to flag or report suggestions

    I have seen spam in the feedback portal, would be nice if you let users flag/report those threads.

    2 votes
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    1 comment  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Translation/Localization of Cloudways

    I would be glad to get involved on the translation/localization of Cloudways to Brazilian Portuguese! Please get in touch if you have interest in opening to a 200.000.000 people market, with more internet services and products consumption than all the rest of america (but US) altogether. Get in touch! go@fabiofava.com

    2 votes
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    0 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Please fix the signup page

    On the signup page (https://clickngo.cloudways.com/signup/) I get a mixed content warning:

    Mixed Content: The page at 'https://clickngo.cloudways.com/signup/' was loaded over HTTPS, but requested an insecure XMLHttpRequest endpoint 'http://www.cloudways.com/en/'. This request has been blocked; the content must be served over HTTPS.

    if I allow the the connection in chrome (allow unsafe scripts)
    Chrome will sill not send the ajax request:

    XMLHttpRequest cannot load http://www.cloudways.com/en/. No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'https://clickngo.cloudways.com' is therefore not allowed access.

    Please fix this by enabling TLS on all sub domains.

    2 votes
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    0 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. LOGGED IN -> accessing CLICK N GO Panel

    Current:
    login to cloud ways server, launch the click n go, if i accidentally close the click n go, only way to get the click n go is through https://clickngo.cloudways.com.

    Future Request:
    login to cloud ways server, launch the click n go, if i accidentally close the click n go, one way to get the click n go is through https://clickngo.cloudways.com.
    login to cloud ways server, launch the click n go, if i accidentally close the click n go, requesting second way to get the click n go is through https://www.cloudways.com/en/login.php. i got lost atleast 10 times…

    2 votes
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    0 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Login form jumps around

    The Cloudways login screen shows the user and password textboxes on the left for a second and then jumps to the right of the screen. It's fun to try and chase it around the first few times, but it's just annoying when you have to do it multiple times a day.

    1 vote
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  17. mistypo in pricing features page?

    seems to be typo mistake in pricing ->google cloud tab. bandwidth shows 2 GB for all their plans. i suppose it should be 2 TB?

    1 vote
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  18. Lengthen platform sessions

    I find it annoying that I have to log in often to access cloudways platform options and the database manager. Would be great if you'd use sessions that lasted far longer than now.

    Also in the database manager it would be helpful to have a log of previously entered SQL statements.

    Thanks for your consideration!

    1 vote
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  19. 1 vote
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  20. I can't use Polish letters in forms (company name etc) that is problem becouse invoices need to be write without errors.

    I can't use Polish letters in forms (company name etc) that is problem becouse invoices need to be write without errors.

    1 vote
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