Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Automated website optimisation

    Why do we need to manually optimise each aspect of website performance for each of our applications if Google and other created mod_pagespeed and constantly adding new functionality to it for the last six years?

    DreamHost, Pressable, GoDaddy, SiteGround, MAXCDN, Aol, LinkedIn and other have adopted it. I don't understand why we don't have it.

    It has over 40 filters that can greatly improve our workflow, and save us a lot of time doing something that can be automated with few clicks.
    http://modpagespeed.com/

    It can do almost all of performance improvement tasks.
    - compress images
    - resize images to optimal…

    105 votes

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    7 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Implement OpenSSL 1.0.2 (or later) for Chrome to benefit from HTTP/2 using ALPN

    See the "Note:" section below:
    https://support.cloudways.com/enable-http2-on-websites/
    which says:
    "Currently HTTP/2 via NPN is supported at Cloudways. ALPN requires a more recent OpenSSL (1.0.2), which are not yet made available by Debian. If you are using the very latest build of Chrome, you will not be able to take advantage of HTTP/2 on your websites, because Chrome has dropped support for NPN. You will continue to access your websites on HTTP/1.1."

    I'm looking to get ALPN (Chrome) support for HTTP/2, see also:
    https://www.nginx.com/blog/supporting-http2-google-chrome-users/

    I've already gone to Debian 8:
    https://support.cloudways.com/migrate_application-to-linux-debian-8-jessie/

    Wondering when Cloudways will offer OpenSSL version 1.0.2?

    Thank you!

    12 votes

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    0 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Cloudflare

    Cloudflare Setup
    Hi, i would like to see a tutorial on how to setup cloudflare's settings (pagerules, minify etc - free/pro plan) for optimal performance with your servers.
    thanks

    12 votes

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    1 comment  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Flush Redis cache button

    Hi. It would be very useful to have a button to flush Redis cache, since you published a tutorial about that software, but there isn't a simple option to clear it when something goes wrong with WordPress (e.g. https://wordpress.org/support/topic/blank-homepage-after-update-to-2-0-9/)

    Thanks.

    10 votes

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    0 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Mention about Off-site backups charges in pricing table and add a calculator to estimate the backup fee

    I'm unaware of off-sites backups until I check my billing. Why don't you mention about this extra charge to the customer? Why can't we disable it? They are many free plugins in WordPress for daily backups.

    10 votes

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    2 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Informational webpage displaying all installed tools on the servers

    It's great to discover that we have pre-installed tools such as Git and Composer on the PHP stack servers, but I can't seem to find an up to date webpage that lists all of the current tools installed. If there is not a page for this, could we have one made? It would help with forward planning and knowing which servers support which tools.

    10 votes

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    1 comment  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Redirect after login

    We often will hand team members urls to our servers or applications in cloudways, eg: https://platform.cloudways.com/server/999999/access_detail
    If they're not logged in (which is likely due to the short logout-timeout), they have to log in, which brings them to the main page for the account, rather than redirecting to the url they originally went to...

    The workflow should be like other sites, eg:
    - go to https://platform.cloudways.com/server/99999/access_detail
    - site redirects you to the login panel
    - after successfully logging in, it redirects you back to https://platform.cloudways.com/server/9999/access_detail

    5 votes

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    0 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Support PHP mail functions without extra configuration. This is the first host I have used with this problem

    Support PHP mail functions without extra configuration. This is the first host I have used with this problem

    5 votes

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    0 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Feature Request - Indicate if application is enabled in 'Applications' dashboard / tab

    I sometimes spin up demo apps for clients but then don't hear back (or other reasons) - I don't feel comfortable deleting the apps but would like to quickly turn off 'stale' ones & test the waters

    It would be amazing if I could just see a red/green indicator or even better a toggle switch to enable or disable the app on this page https://platform.cloudways.com/apps

    ie: the 'APPLICATION ACCESS' flag

    I think the same feature would benefit this endpoint as well :)
    - https://platform.cloudways.com/server

    4 votes

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    0 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Disallow comment spam

    Would be nice if the comments to these threads were free from spam

    3 votes

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    0 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. CloudWays website seriously slow in India? From frontend to backend. Please optimize it.

    Hi, I'm a visitor to your website. Forwarded by a youtube. But it's seriously slow. My 4G internet is capable to play Full HD 1444p easily. But your site loading time minimum of 2 to 3 minutes to show 1st content. And also in the Admin Dashboard. Indians really need your service but man who trusts a hosting service which is loading slowly at their own website. Please fix.

    3 votes

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    0 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Lengthen platform sessions

    I find it annoying that I have to log in often to access cloudways platform options and the database manager. Would be great if you'd use sessions that lasted far longer than now.

    Also in the database manager it would be helpful to have a log of previously entered SQL statements.

    Thanks for your consideration!

    3 votes

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    1 comment  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Allow people to flag or report suggestions

    I have seen spam in the feedback portal, would be nice if you let users flag/report those threads.

    3 votes

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    1 comment  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Place a link to Member Area at header or footer of cloudways.com

    Hi,

    It would be nice to have a direct link to Members Area (clickngo) from the top or footer of cloudways.com.

    For more details and screenshot please have a look at ticket #38310

    Thank you!

    3 votes

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    2 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your feedback Jaime. With the new console, to be released beginning of April. member area is merged with console, so there will be no need for a link between the two.

    Cloudways Team

  15. autoredirect (or option) on login to Server Overview

    When I log into the website, it's a pain in the ass to have to click Servers (after I click application click and go, or w/e the name is) because I do this like 5-25 times a week.

    3 votes

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    0 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Move the 'Feedback' button

    It's in the way of the account management menu from a smaller screen size :) A link in the footer, perhaps? Great site otherwise! Very stoked to get started with Cloudways.

    3 votes

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    0 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Verifying Phone Number

    Tried verifying my phone number. However, after selecting my country, the website doesn't offer an option to enter the country code. As a result, there's considerable time lost, wasted in repeated attempts as you want it to succeed one-time and move on to create new business.

    Would appreciate if you set all such sign up and sign in steps to error free, simple progression.

    2 votes

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    0 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. fix the compatibility issue of your Chat Help with the Vivaldi browser.

    In my Vivaldi browser (latest version) the Live Chat widget is grayed out. It works fine in other browsers. There's clearly an incompatibility with that browser, which is just another Chromium-based browser like opera and Microsoft Edge. Please fix the issue. Thank you.

    2 votes

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    0 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Local Time in dashboard

    It would be nice if you would show MY local time on the dashboard instead of server time. I have no idea where the server is, and even if I do, I have to remember the country, and the offset in hours, and do math every time I look at a time. You're a computer. You know where the server is, and you know where I am, just do all that for me.

    2 votes

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    0 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Login form jumps around

    The Cloudways login screen shows the user and password textboxes on the left for a second and then jumps to the right of the screen. It's fun to try and chase it around the first few times, but it's just annoying when you have to do it multiple times a day.

    2 votes

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    0 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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