Crisp has better functionalities with unlimited users. The main thing is, a customer can easily get all the chat history from the browser itself, but for your current software, the chat history just disappears.
Also every time the page reloads, the chat software connection is lost and then I have to ask the bot to transfer me to agent again.2 votes
Waiting 20 minutes to get a reply to solve a problem with an addon makes me just feel ignored2 votes
Please go over comments.
Vultr starts at $5
DO starts at $5
Kyup starts at $10
Why is there $9, $7
Basic price of your service is confusing. Managed vultr adds 4, managed do adds 2, managed kyup adds 11.11. Why? You should have same service price, flat rate for every providers. Also the price just increased, and your customer service doesn't improved as you promise.1 vote
We have different deals with the different providers based on volume and other factors, and this reflects in the final price for the service (so approximately, the platform charges over base price per server size are the same across providers).
I can't find the Online chat bar in the bottom right corner. I choosed Cloudways because of this features. Sometimes the bottom bar is missing when you need it. Please fix it.1 vote
Chat tool is working fine. We don’t have any other complain about it. Please open a ticket if you have issues with it so we can further research your particular case.
I get tired of logging on and needing assistance from your team to do a sudo command only to find that the customer service module isn't popping up for me because I've used it too recently.1 vote
We have checked and there are no issues with chat module that we know of or that other customers have reported.
Apparently to close an account right now I need to get in touch with the support. The support agent makes a request to the sales team, and finally the sales team contacts me via e-mail.
This is terrible. It is almost as terrible as what Adobe does (they require you to call them).1 vote
You just need to go to Billing section in member area and click Cancel account.
Support should have informed on this.
Hello, how can I activate my account?
Thank you1 vote
Please contact our live chat support.
Hi, why I cant signup.
It said cant verify email address.
I check no email arrived in my inbox/spam1 vote
Please check with our chat team.
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