I would love to have the option of setting up a multi-server application for more targeted and cost effective scaling. For instance, Say I could create a Wordpress site with a dedicated DB server, a dedicated load balancer, and a dedicated Web server. As my site grows, I can scale the specific part that is needed. If my site is gets a lot of views (reads), but doesn't make many writes, scaling my existing web server (or adding another instance) may be what's needed. If I'm running a WooCommerce site and start pushing the limits of my db server, increasing the resources or implementing replication might make more sense. It would be really great to have that level of control when growing a site.

So here my suggestion for a better backup scheme. Do something like keeping:
= 1 - 3 monthly backups
+ 3 weekly backups
+ 4 - 6 daily backups
This way a longer period is covered without increasing the space required for backups. You can try keeping it at 8, although 12 would be ideal as it will cover last 3 mo, last 3 wk, and last 6 days.

Other suggestions:
- Allow to choose the time of day to do backup so it won't slow down the server during busy hours.
- Allow to choose external backup destination like S3, Dropbox ... so you don't have to worry about space. Of course you need to create a way for us to be able to recover a full server from a backup too.

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Current backup as it says on https://support.cloudways.com/how-to-backup-my-server/

"Note about backup retention:
We keep eight days worth of backups (this is a fixed setting that you can’t change)...
How many backups this includes, depends on the backup frequency that you have set:
- If you have set frequency to daily (default), we will keep eight backups (one per day for the last eight days).
- If you have set frequency to seven days (weekly), we will keep just one backup."

I was considering setting it to every 2 days thinking that I'd have 16 days more or less covered. Or weekly to have 8 weeks worth of backups. But according to your article I would only end up with 1 weekly backup. So why not retain 8 backups no matter what the interval was set as?
I also don't see the value of hourly backups if only 8 are kept.

However, in the end, none of these make a good backup scheme.

I don't know if it's just me, but the support quality and speed has been degraded fast lately..

When I just became customer @Cloudways (like a year ago) support was fast and helpful. They took time and really looked into my issues.

Now it's a whole different story. Today for example, I have been on the chat for OVER 2 HOURS. Literally. All this time waiting, following up what the status was, if they weredoing anything. Very little replies. After an hour the first real reply came in which totally missed the boat, wasn't even related to my question.

I pointed this out on the chat and I was transfered to another agent which took a little time for like 2 minutes and then stopped replying too. Also messages are only read half, I need to point out things multiple times which I already mentioned.

When I pointed out this on the chat I received: "actually i am dealing with multiple customers which is wy it got delayed in the response"

We pay a serious extra for the 'managed service and support'. I mean, the prices of DigitalOcean servers are more than doubled. Which is totally find, but please keep your support and service in check..!

More staff maybe?

Oh, and my issue isn't resolved yet. Has been transfered to a ticket, so after 2 hours chatting with really not that much helpful feedback, I now have to wait for a reply on the ticket.