Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. eedback.cloudways.com is not loading on SSL you must use this

    eedback.cloudways.com is not loading on SSL you must use this

    1 vote
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    completed  ·  1 comment  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  2. 15 votes
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    completed  ·  1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add Linode Mumbai Region

    Linode recently launched their server locations in Mumbai, India. Please add the server location to the Cloudways plans of Linode

    1 vote
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    completed  ·  1 comment  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  4. Please activate the Bahrain AWS datacenter

    Please enable it asap, as it will be beneficial for us serving the Middle East.

    Thanks and regards

    2 votes
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    completed  ·  1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Control Panel-based toggle to enforce https

    Instead of forcing us to dig up the htaccess file for modifications, make this a simple Control Panel-based modification.

    1 vote
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    completed  ·  0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. enforce https

    Please add a feature to the Cloudways dashboard to easily force HTTPS. It's not hard to add a rewrite rule to .htaccess but many platforms such as Kinsta and SiteGround have easy switch for this.

    42 votes
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    completed  ·  6 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add Amazon AWS Stockholm/Sweden Region

    Please add the new Europe Nordic Region for Amazon AWS

    6 votes
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    completed  ·  1 comment  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  8. 39 votes
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    1 comment  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  9. Edit Wildcard SSL Support Article

    In the article on creating wildcard SSL certs the image in Step 3 is misleading.

    Currently suggests using the FULL URL for 'Host' when all you need to add is:

    _acme-challenge.

    This took ages with Live Chart to figure out.

    Thanks

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  10. Cloudways please document your security practices

    I would like to suggest that Cloudways publishes an article or other document that describes how Cloudways maintains, patches, updates servers and secures them.

    The intent is not to disclose details that puts security at risk but instead demonstrates the value Cloudways is providing in the area of helping its customers maintain a secure server and application environment.

    Information should include frequency of update / patch deployment, frequency of security scans for malware / unauthorized access, firewall ports and services that are open especially those for inbound traffic from the Internet, intrusion protection mechanisms, transparency reports for government information requests…

    48 votes
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    completed  ·  2 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  11. Please update composer on server

    Composer auto update not working on new server deployment. Please fix this.

    2 votes
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    2 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the information, issue had been identified (minor glitch with some of the servers) and resolved, new servers will now have latest version of composer.

    Cloudways Team

  12. Update Laravel 5.6

    Currently, you have laravel 5.5 version as the latest version. But the latest version of Laravel is 5.6 right now.

    I would like to suggest you upgrade laravel from 5.5 to 5.6 because currently I am working on 5.6 but your system doesn't support that.

    12 votes
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    completed  ·  3 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
  13. 46 votes
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    24 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  14. Please introduce php 7.2

    http://php.net/downloads.php

    stabel official version has been released over 10 days ago

    its 20% faster than php 7.1

    Really looking forward to it.

    12 votes
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    1 comment  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Please upgrade DigitalOcean Droplets

    DigitalOcean has upgraded their droplet without an increase in pricing: https://www.digitalocean.com/pricing/

    Please upgrade CloudWays DO droplets with newer plans.

    9 votes
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    3 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Upgrade PHP Version 7.2 for WordPress

    To run WordPress we recommend your host supports:
    - PHP version 7.2 or greater
    - MySQL version 5.6 or greater OR MariaDB version 10.0 or greater
    - HTTPS support
    .
    https://wordpress.org/about/requirements/

    34 votes
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    8 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  17. Update ElasticSearch version to latest

    ElasticSearch package is outdated and needs to be updated to be compatible with my current applications.

    73 votes
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    41 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
  18. PHP 7.2

    PHP 7.2 is not far from release. Please can you at least provide details on an expected implementation date.

    26 votes
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    4 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  19. Upgrade Magento

    Hi , considering security holes in Magento and lots of new security concerns on daily basis , it is necessary to upgrade the current Magento 2.1.1 CE to Magento 2.1.7 and all security patches to be considered for Magento . I would appreciate to make it ASAP to avoid inevitable security issues . Thanks

    9 votes
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    4 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →

    We do have a monthly process to provide the upto date versions of application, important part of the process is to offer those applications that are our compatible with the offered packages i.e php, mysql, redis and etc.

    re: magento, version 2.2x is currently available on Cloudways Platform.

    Cloudways Team

  20. 1 vote
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    1 comment  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
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