Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. auto-ssl

    ssl is automatically installed every time wordpress is installed

    I'm building a WordPress multisite platform for customers to sign up like Wix.com Squarespace.com etc

    My requirements are
    - Domain mapping
    - Auto-ssl

    So far, WP Ultimo integrates with:

    WP Engine
    Works automatically – no additional set-up required.

    WPMU DEV Hosting
    Works automatically (including auto-SSL) – no additional set-up required.

    Closte.com
    Works automatically (including auto-SSL) – no additional set-up required.

    Cloudways
    Works automatically, but requires additional set-up. Read the Tutorial →

    CPanel
    Works automatically, but requires additional set-up. Read the Tutorial →

    RunCloud.io
    Works automatically, but requires additional set-up. Read the…

    3 votes
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    0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  2. Enable less strong *staging site* passwords

    Hi

    I notice that recently you have put in place tools which force a strong username and password for staging sites. Previously the username and password could be anything at all.

    I'd like to suggest that you should roll back this change. Although (of course!) I am wholly in agreement that passwords should be strong in almost all cases, I believe that staging sites should have an option for this not to be the case.

    Why?


    1. Mainly - because the most obvious use case here is for sharing with a client. Whereas we could previously have for instance "demo" and…

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add load more button to apps list

    Add load more button to apps list

    Having a button to load more apps in the list will be much more useful than the paging system at the top of the page. To browse the list you have to scroll to the top, this is totally inconvenient.
    So if you have a [Load more] button at the bottom of the list it will be much more practical and useful. See the image.
    http://prnt.sc/pr4qw9
    Thanks for listening.

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  4. Update active tickets when you are investigating

    The ticketing system has no indication that a call is actively being worked on. I understand that some tickets take some time to investigate, but it would be helpful to know when a ticket is actively being worked on even if there are no results on the investigation yet.

    Also, if the ticket is going to take some time to action (ie large/slow process) then inform the ticket/client of an expected timeline rather than leaving the ticket without an update for hours at a time.

    2 votes
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  5. Disable Pagination

    I find the pagination very annoying. Why make me click more to get what I want? It was better before. Please add option to disable pagination on servers and applications list.

    3 votes
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  6. 14 votes
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    2 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add ImunifyAV to every server

    ImunifyAV is free and nowadays, almost pre-install by default for many hosting companies. You can easily check if your files are infected by malwares. Please add it to Cloudways

    1 vote
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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  8. Exclude folder from PULL request

    There should be a field to exclude certain folders while pulling data from live to staging site.

    2 votes
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add Google N2 machine types instead of just N1

    N2 machine types

    N2 machine types are the newest generation general-purpose machine types that offer flexible sizing between 2 to 80 vCPUs and 0.5 to 8 GB of memory per vCPU. N2 VMs run on Cascade Lake CPUs with a base frequency of 2.8 GHz and a sustained all core turbo of 3.4 GHz. These machine types also offer an overall performance improvement over N1 machine types.

    1 vote
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    0 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  10. 1 vote
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. White Labelled Reseller Services

    Every Web Agency or Free lance Developers would need this serivices but also at the same time they want their brand name to be highlited for this . If we get that option nothing like it ...

    2 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  12. Ability to specify an email address for cron output / errors

    Per application be able to specify where cron output should be emailed to. The default (application mailbox) method is not useful since there is no IMAP/POP support

    1 vote
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Allow Country Blocking at the Server Level

    Please consider allowing us to choose Server access to specific countries at the Server Level. If our WP sites or other applications (even our clients) are selling only within the US, why should we not block access to all other countries trying to access the server. There are so many daily hack attempts from countries outside the US, but even if this were not the case, allowing the user to manage Country Access (perhaps by blocking IP ranges) would greatly reduce the effect of DDOS attacks and also reduce server load from unrelated or unnecessary website visits. Thanks!

    7 votes
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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  14. request migration button / function from within an app

    Should add a button on .com/apps/####/migration to request migration and ask for migration details from same place

    For premium account holders

    1 vote
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  15. add the ADMIN PANEL to the Staging environment

    Staging environment should have the same ADMIN PANEL as regular site. I cannot seem to login to my Wordpress dashboard in the Staging environment. I am using the same User and Password as in the environment that I just created the staging environment from. The first thing I tried was disabling the PASSWORD PROTECTION but that did not help. I won't have anything to Push to production until I can make updates to staging.

    2 votes
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    1 comment  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add OpenLiteSpeed WordPress.

    Cloudways should also add the Open-source version of the LiteSpeed Webserver which is the direct competitor of NGINX.

    4 votes
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  17. Create only database backup and download

    create an only database backup and download

    1 vote
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  18. put options on the app filter - 10, 20 , 50 , 100 , all - apps for each page

    put options on the app filter - to show 10, 20 , 50 , 100 , all - apps for each page.
    and not just the 10 option.

    1 vote
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Upgrade New Relic PHP Agent

    Latest version available is 9.2.0.247 but servers uses 8.7.0.242. They fixed issues with Drupal, Codeigniter, Predis, Guzzle, Wordpress, Symfony, PHP-FPM and more.

    1 vote
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    0 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
  20. Assign the funds added for existing Projects

    Assign the funds added for existing servers, so that the funds will not be shared among any other server we have.

    1 vote
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    1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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