Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Allow a role to just purge CloudwaysCDN

    Please provide a role that we can assign to users who would only have access to purge the CloudwaysCDN. Or at the very lease a publicly available API that allows us to purge the CDN without having to give users more access than is necessary.

    With the current dashboard's capabilities, we find it better to use AWS' Cloudfront for CDN than Cloudways' own.

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  2. Change Varnish Cache Expire time

    I would like to be able to configure the Varnish Expire Cache setting to something longer than 4 hours. I think 4 hours is too short. I would set it to a week or even a month, and just have it clear the cache when a page is updated.

    4 votes
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    1 comment  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  3. Disable memcached

    I would like the option to disable Memcached. When you have Redis running, there's no need for memcached to be taking resources. I have seen sometimes it has 4-5 processes running.

    5 votes
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add DigitalOcean Spaces Object Storage

    An inexpensive S3-compatible object storage with a built-in CDN that makes scaling easy, reliable, and affordable.

    4 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. SFTP access for particular directory

    SFTP access for particular directory

    4 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  6. PHONE

    So I just signed into your service and I know it may be unbelievable but I don't have a cell phone number. I don't see the point of the requirement I could go buy a sim card for $2 - $5 but I honestly just dislike cell phones. I had to enter my wife's number in order to activate my account. I have accounts with both linode and digital ocean and didn't have an issue setting up the account without a cell phone but for some reason it's a problem for you guys. Really dumb. You should remove any impediment…

    2 votes
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  7. Login to Wordpress as Admin with 1-Click

    I like how Plesk WordPress Toolkit allows logging into WordPress admin with 1 click, instead of needing to copy and paste login info.
    This is especially useful when hosting multiple Wordpress websites

    Now its bad that it always shows the default Cloudways admin login even after migrating or changing the login.

    also, allow changing admin login from the dashboard.

    3 votes
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    0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  8. Managed ip restrictions - nginx locations

    It would be great to be able to edit the location section of NGINX so that we can restrict access to an application and prevent a WAF bypass.

    1 vote
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  9. close the different IP verify

    Our different colleagues need sign in cloudways frequently, so we suggest if can close the different IP verify

    1 vote
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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  10. Shopware

    Please make Shopware available on Cloudways

    2 votes
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    1 comment  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  11. Easy next-gen images Support

    Full support and replacement like the Breeze plugin or a good support article what plugin is best with the Cloudways setup.

    Becomes super important to keep the speed up.

    1 vote
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    0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add Litespeed Web Server

    Add Litespeed web server and remove Apache and Nginx.

    Litespeed is 10x faster than Nginx, and handles DDoS attacks better than Apache.

    15 votes
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    2 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  13. Nginx to conditionally serve WebP format images if they exist.

    at the moment .webp images are being served by apache.
    they should be served by nginx and cached just like jpg/png.

    Also if the .webp file exists next to the jpg/png serve it to browsers that support webp instead.

    ```

    http config block

    map $httpaccept $webpext {

    default "";
    
    "~*webp" ".webp";

    }

    server config block

    location ~* ^(/path/to/your/images/.+).(png|jpg)$ {

    set $img_path $1;
    
    add_header Vary Accept;
    try_files $img_path$webp_ext $uri =404;

    }
    ```

    3 votes
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    1 comment  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  14. Block Specific IP adresses and GEO locations from access to webserver

    Would be nice to have this feature as a basic firewall.
    Not every business can afford to pay for 3rd party solution like Sucuri firewall.

    1 vote
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  15. Adding whmcs application will be great

    Adding whmcs application will be great

    it would bring at least 100 new customers for you, by me.

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  16. Clone Wordpress application with correct username and password

    When cloning WordPress application show correct password in access detail of the cloned application, right now if I clone an app it shows the new cred for that application which doesn't work then I have to use the targeted application cred

    I know you first create the application and its cred then copy all the files from that targetted application to the cloned application, you should also update the password as well in the access panel

    Right now they are creating a mess in your rest API

    2 votes
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  17. Option to clone a site into sub directory (mainsite.com/clonesite)

    would be nice to have an option to clone a site into sub directory (mainsite.com/clonesite)

    1 vote
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  18. Chat features

    Please make a feature that you can setup all chats to automatically be sent to email and or set up system your end that makes all chat a support ticket

    2 votes
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  19. Mattermost as a 1-click

    Add the ability for Cloudway customers to quickly set up a Self-hosted Mattermost Install. This, alongside WordPress would be the perfect solution for many Creative Agencies using the service.

    https://mattermost.org/

    1 vote
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add setting field for mysql lc_time_names

    Add setting option for the lctimenames of mysql.

    1 vote
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
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