Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Great service! Thank you

    Thank you for great service and support I'm receiving. All my apps, sites and emails are running smoothly with no problems. Support always helps me and solves my problems. Really glad I found your services.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. Vultr in Singapore

    Vultr has setup in Singapore. You probably could add the location in your setting.

    https://www.vultr.com/locations/

    1 vote
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. Please add TFA option for team account. Not only the main account

    Please add TFA option for team account. So the server security never get compromised by team account hijack

    16 votes
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    4 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  4. upgrade ioncube to version 6

    when can u update the ioncube to v6? Current v5 will not work with php7. waste of time if u r not making the software compatible

    7 votes
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    2 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →

    Ioncube v6 has already made available few months back for new servers deployments. (compatible with both PHP5.x and PHP 7.0.X provided versions)

    However on servers where version5 or older version is running we can perform an upgrade on request.

    You can request an upgrade version through our ticket panel.

    Regards,
    Cloudways Team

  5. please remove required fields for git deploy path.

    i am required to create a sub folder under publichtml and deploy to the sub folder but i would like to deploy it under publichtml only.

    1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  6. Automatic Git deployment

    Ability to pull automatically after a commit/push has been made to the repo. The blog about using Git still says you are working on git hooks.

    1 vote
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    1 comment  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  7. Create an On/Off Switch for the apps (start/stop apps)

    A switch that easily allow switching an app on or off.

    57 votes
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    20 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Let's Encrypt SSL for subdomains and multisites

    All webmasters using subdomains or wordpress multisites will be happy about it

    59 votes
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    19 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your votes, comments, and patience. We have now rolled out this functionality onto production and made it available to everybody.

    Cloudways Team

  9. Laravel 5.3

    Hi, the new version is much better than 5.2, can you upgrade it? also is it possible to add cron jobs to work with artisan?

    4 votes
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    completed  ·  1 comment  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  10. Fully Support WP Rocket

    Your KB article on WP Rocket says that you don't fully support minification of JS/CSS due to Varnish caching on the server.

    It would be amazing if you guys could reach out to WP Rocket and see if this could be resolved.

    83 votes
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    13 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  11. Fix the Cloudflare Support Page

    Unless I'm just missing it, this page... https://support.cloudways.com/can-i-use-cloudflare-cdn/

    ...is missing the critical step where you need to go to the server console > advanced > enable cloudflare

    1 vote
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    completed  ·  2 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Make the "Restart" Buttons Work in the New Platform

    When Apache or MySQL go down, the "restart" buttons can't be clicked and are always grayed out. I always need to chat with your support to get things restarted. It would be fantastic if these buttons worked.

    2 votes
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    completed  ·  1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add application domains that support 'www.' prefix as well as without

    To help test redirects to a 'www.' pages without addition setup or save headaches when moving sites to cloudways that already have 'www.' redirects

    1 vote
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    completed  ·  1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. WordPress and Woocommerce apps should both use Woo Varnish by default

    My suggestion is that all WordPress apps use the Woocommerce Varnish by default.

    This way there's no risk of a user installing a normal WordPress app and later installing Woocommerce on it, only to find out that their cart is broken because of Varnish.

    Here is why:

    I found out that the WordPress app uses a unique Varnish and the Woocommerce app uses it's own unique Varnish.

    I ran into a problem with a WordPress app that I later decided to install Woocommerce on. Once I did, the normal wp Varnish did not support Woocommerce and it broke my cart…

    32 votes
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    completed  ·  2 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  15. Hosting email addresses

    Every hosting provider I have used allowed me to create as many email addresses as I wanted without an extra cost.

    At the moment, I need to pay for two servers because on your server I need to pay monthly for each email account. I have one server with you (I host my websites on it), and the other with another company (I host on it the email addresses for these sites.

    Could you make my and other life easier by adding an option in the app console for creating and hosting email accounts?

    37 votes
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    11 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →

    As other users pointed, we have partnered with Rackspace to offer mailboxes at a very discounted rate (best pricing for very reliable Rackspace Email mailboxes that you will find anywhere).

    More information here:
    https://www.cloudways.com/en/addon/rackspace-email-hosting.php

    We don’t have plans to support deploying mailboxes on our servers as we see email as a completely different service than web hosting, that is what we are trying to be very good at.

    Cloudways Team

  16. support magento 2.1

    support magento 2.1 with a 2.1 version application installation

    1 vote
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    completed  ·  0 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add Digital Ocean Block Storage Option

    Add support for Digital Ocean's Block Storage add-on. This will allow us to not have to scale entire server for more storage space. This also allows for more options away from the more expensive AWS or Google services for more storage space.

    136 votes
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    29 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Support wildcard DNS, so Wordpress Multisite auto create sub domains

    As it is now, we have to manually create the sub domains or use sub directories, which isn't the best solution. Personally I don't have time or even want to do this manually, and I guess this is the case for most people that are interested in Multisites.

    9 votes
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    5 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →

    As Todd said (in new platform) when using a Custom Certificate, you can just generate a wildcard certificate (*.mydomain.com), that you can use for WP Multisites, or any other needs you have. Wildcard certificates are not yet supported via Let’s Encrypt certificate authority.

    Cloudways Team

  19. Manage rackspace email accounts from within console

    The current option to add mailboxes from Rackspace is extremely limited.
    The only way to order them, is via a small window and is very limited information.
    I have no details at all about current mailboxes, quota usage etc...
    Also, the only way to order mailboxes is by TYPING in the details in the window including the desired password for the mailbox???
    Afterwards, I get a confirmation back from support with the password in the email.
    It's completely unsafe to communicate about passwords this way.

    And lastly, there is no control at all about the mailboxes.
    I can't create extra…

    36 votes
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    completed  ·  6 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  20. Alarm on bandwidth Monitoring by email

    Having to pay for a bandwidth that will rely on behavior of internet (such as robot attack, malware, what ever intention...) but not being able to stop the expense is not something anyone would sign for, woudl you?

    Therefore, having an alarm on bandwith with a threshold set by us is something to consider. Though the monitoring can be done through SSH , alarm must be done by email since none of us are spending they day watching the bandwidth consumption.

    I will not sign for the account for this reason. that is total not acceptable interm of business rules…

    33 votes
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    completed  ·  6 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
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