Service Improvement
Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!
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Great service! Thank you
Thank you for great service and support I'm receiving. All my apps, sites and emails are running smoothly with no problems. Support always helps me and solves my problems. Really glad I found your services.
1 voteThanks to you for being our customer!
Cloudways Team
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Vultr in Singapore
Vultr has setup in Singapore. You probably could add the location in your setting.
1 voteSingapore is now live.
Cloudways Team
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Please add TFA option for team account. Not only the main account
Please add TFA option for team account. So the server security never get compromised by team account hijack
16 votesThis is now available for Team Members along with the main/primary account.
For more info please refer to link as follow: https://www.cloudways.com/blog/two-factor-authentication/
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upgrade ioncube to version 6
when can u update the ioncube to v6? Current v5 will not work with php7. waste of time if u r not making the software compatible
7 votesIoncube v6 has already made available few months back for new servers deployments. (compatible with both PHP5.x and PHP 7.0.X provided versions)
However on servers where version5 or older version is running we can perform an upgrade on request.
You can request an upgrade version through our ticket panel.
Regards,
Cloudways Team -
please remove required fields for git deploy path.
i am required to create a sub folder under publichtml and deploy to the sub folder but i would like to deploy it under publichtml only.
1 voteYou can leave the field empty and it will deploy it to public_html/. So this functionality is already there.
Cloudways Team
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Automatic Git deployment
Ability to pull automatically after a commit/push has been made to the repo. The blog about using Git still says you are working on git hooks.
1 voteThis can be done via the new API:
https://developers.cloudways.com/docs/Check the Git API section.
We will come up with a KB to further clarify it.
Cloudways Team
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Create an On/Off Switch for the apps (start/stop apps)
A switch that easily allow switching an app on or off.
57 votesThis feature is now live, you can control app access (enable/disable) from the console.
for further reading, https://support.cloudways.com/how-to-stop-application-access/Regards,
Cloudways Team -
Let's Encrypt SSL for subdomains and multisites
All webmasters using subdomains or wordpress multisites will be happy about it
59 votesThank you for your votes, comments, and patience. We have now rolled out this functionality onto production and made it available to everybody.
Cloudways Team
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Laravel 5.3
Hi, the new version is much better than 5.2, can you upgrade it? also is it possible to add cron jobs to work with artisan?
4 votes -
Fully Support WP Rocket
Your KB article on WP Rocket says that you don't fully support minification of JS/CSS due to Varnish caching on the server.
It would be amazing if you guys could reach out to WP Rocket and see if this could be resolved.
83 votesThat is correct, workaround listed at http://docs.wp-rocket.me/article/670-hosting-compatibility#cloudways will allow you to make use of minification of WPRocket on Cloudways Platform.
We have also posted the same solution in our KB system:
https://support.cloudways.com/how-to-configure-wp-rocket-plugin-wordpress/Regards,
Cloudways Team -
Fix the Cloudflare Support Page
Unless I'm just missing it, this page... https://support.cloudways.com/can-i-use-cloudflare-cdn/
...is missing the critical step where you need to go to the server console > advanced > enable cloudflare
1 vote -
Make the "Restart" Buttons Work in the New Platform
When Apache or MySQL go down, the "restart" buttons can't be clicked and are always grayed out. I always need to chat with your support to get things restarted. It would be fantastic if these buttons worked.
2 votes -
1 vote
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WordPress and Woocommerce apps should both use Woo Varnish by default
My suggestion is that all WordPress apps use the Woocommerce Varnish by default.
This way there's no risk of a user installing a normal WordPress app and later installing Woocommerce on it, only to find out that their cart is broken because of Varnish.
Here is why:
I found out that the WordPress app uses a unique Varnish and the Woocommerce app uses it's own unique Varnish.
I ran into a problem with a WordPress app that I later decided to install Woocommerce on. Once I did, the normal wp Varnish did not support Woocommerce and it broke my cart…
32 votes -
Hosting email addresses
Every hosting provider I have used allowed me to create as many email addresses as I wanted without an extra cost.
At the moment, I need to pay for two servers because on your server I need to pay monthly for each email account. I have one server with you (I host my websites on it), and the other with another company (I host on it the email addresses for these sites.
Could you make my and other life easier by adding an option in the app console for creating and hosting email accounts?
37 votesAs other users pointed, we have partnered with Rackspace to offer mailboxes at a very discounted rate (best pricing for very reliable Rackspace Email mailboxes that you will find anywhere).
More information here:
https://www.cloudways.com/en/addon/rackspace-email-hosting.phpWe don’t have plans to support deploying mailboxes on our servers as we see email as a completely different service than web hosting, that is what we are trying to be very good at.
Cloudways Team
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support magento 2.1
support magento 2.1 with a 2.1 version application installation
1 vote -
Add Digital Ocean Block Storage Option
Add support for Digital Ocean's Block Storage add-on. This will allow us to not have to scale entire server for more storage space. This also allows for more options away from the more expensive AWS or Google services for more storage space.
136 votesSupport for DigitalOcean’s Block Storage is now available on Platform.
For details please refer to the following KB. https://support.cloudways.com/how-to-use-digitalocean-block-storage/
Cloudways Team
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Support wildcard DNS, so Wordpress Multisite auto create sub domains
As it is now, we have to manually create the sub domains or use sub directories, which isn't the best solution. Personally I don't have time or even want to do this manually, and I guess this is the case for most people that are interested in Multisites.
9 votesAs Todd said (in new platform) when using a Custom Certificate, you can just generate a wildcard certificate (*.mydomain.com), that you can use for WP Multisites, or any other needs you have. Wildcard certificates are not yet supported via Let’s Encrypt certificate authority.
Cloudways Team
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Manage rackspace email accounts from within console
The current option to add mailboxes from Rackspace is extremely limited.
The only way to order them, is via a small window and is very limited information.
I have no details at all about current mailboxes, quota usage etc...
Also, the only way to order mailboxes is by TYPING in the details in the window including the desired password for the mailbox???
Afterwards, I get a confirmation back from support with the password in the email.
It's completely unsafe to communicate about passwords this way.And lastly, there is no control at all about the mailboxes.
I can't create extra…36 votes -
Alarm on bandwidth Monitoring by email
Having to pay for a bandwidth that will rely on behavior of internet (such as robot attack, malware, what ever intention...) but not being able to stop the expense is not something anyone would sign for, woudl you?
Therefore, having an alarm on bandwith with a threshold set by us is something to consider. Though the monitoring can be done through SSH , alarm must be done by email since none of us are spending they day watching the bandwidth consumption.
I will not sign for the account for this reason. that is total not acceptable interm of business rules…
33 votes
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