Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Force SSL for website

    It would be nice if we could have a Force SSL option from the control panel for WordPress for my website https://valentinewishes.net/ . Then you would not have to install an SSL plugin or add rules to HTACCESS

    2 votes
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    0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  2. Lengthen platform sessions

    I find it annoying that I have to log in often to access cloudways platform options and the database manager. Would be great if you'd use sessions that lasted far longer than now.

    Also in the database manager it would be helpful to have a log of previously entered SQL statements.

    Thanks for your consideration!

    1 vote
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    0 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Remove the "staging" tag from the dropdown list of Apps after a site is made live

    Remove the "staging" tag from the dropdown list of Apps after a site is made live and replace with "Live"

    I can provide a transcript of a support desk chat if you advise where to upload

    1 vote
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. 1 vote
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    0 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Google Cloud CDN

    I think as you have Google Cloud Platform you should have their Cloud CDN as well, so we can get the most benefit out from there.

    Please advise if we can use Google Cloud CDN soon?

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  6. Make us a plugin base so we can install all our favorite plugins at ones on fresh WP instalation.

    It would be grate to have a personal plugin list with all our favourite plugins right herre in Cloudways dashboard, so when we start a new WP site we can have it pre-install along with WP. It would save everybody a great deal of time.

    2 votes
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    0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  7. should implement an in-house ftp, or file manager.

    I suggest you should implement an in-house ftp, or file manager.

    In the console we should have a file manager, so we shouldn't have to use clients (like Filezilla) for fpt.

    25 votes
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    1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Downscale possibility for DO, Vultr & Linode

    It would be great to see "downscaling" option available for the DO, Vultr & Linode in the future.

    Thank you!
    Best regards,
    Michał

    1 vote
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  9. Always late in introducing latest PHP version.

    Why you people are always late in introducing the latest PHP version. While your competitors have already upgraded.

    Check this Kinsta has already upgraded to the latest 7.4 PHP: https://twitter.com/austinginder/status/1200430165463048198

    3 votes
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    0 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
  10. 1 vote
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add "stdout" output to Supervisor job logs

    Laravel jobs tend to offload queues using "Supervisor" jobs. Laravel's docs show how to pipe "stdout" output to a file for reading. Cloudways Supervisor logs will only write errors, so there's no way to access the Laravel queue processing logs.

    Normally, this is set in the Supervisor job ".conf" file with setting "stdout_logfile=".

    This should be an option so Laravel users can access the Laravel queue logs, or the current Cloudways Supervisor logs should have "stdout" in addition to errors.

    1 vote
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add date and time to local backups!

    So currently, when you create a local backup of your server the file is simply called:"backup.tgz".

    To make everyones life easier, why not add the date and time to the filename so its called:"backup27112019__0030.tgz" or something similar for example.

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. Ability to have backups not dependent on server being backed up

    Was recently told that restoring backups are 100% dependent on a server being functional. I believe we should be able to spin up a new server from a backup without having the original server 100% up and running. I understand it takes time to fix issues with a server, but if it is quicker to change servers, I want to be able to do that. Your engineers can fiddle with fixing things in their own time. I need my servers up.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  14. SSH INSTRUCTIONS installation are wrong

    ssh installation instructions
    your instructions are wrong
    the only way to get the public key and private key working is to create BOTH KEYS WITH THE SAME NAME on cloudway server ON THE COMPUTER AND THEN UPLOAD OF THE PRIVATE KEY WHEN ENTERING IT IN PUTTY PROGRAM

    1 vote
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  15. Slow queries debug guide

    I would suggest your team to make some extensive guide on how to debug like slow redirects, slow ajax calls or slow checkout/order processing, long TTFBs etc ... everything that debug bar cant show, often even slow log cant show why it is happening ...

    Especially now where you changes support policy to not helping people with such cases ... I honestly cant find any reliable guide that would help to learn solving this issues and not paying hundreds and thousands for developers

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add Litespeed Web Server For Batter Website Speed and Performance

    ☛ LiteSpeed reduces hardware costs
    ☛ LiteSpeed Web Server will increase security
    ☛ The LiteSpeed Web Server increases performance
    ☛ You get better results and more profit also Good in SEO

    2 votes
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    1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  17. Edit the ssh welcome message

    Edit the ssh welcome message, to remove the cloudways urls.

    WebRoot: [ /home/123456.cloudwaysapps.com/xxxxxxx/public_html ]
    WebLogs: [ /home/12345.cloudwaysapps.com/xxxxxx/logs ]

    1 vote
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  18. Can we please get actual 24hr / 365 Live chat?

    Can we please get actual 24hr / 365 Live chat? The chat bot is very frustrating and customers wanted to just get referred to an article they would go to the knowledge centre.

    2 votes
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    1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  19. Option to run custom commands after the pull from the repo

    your deployment feature it's a simply git pull. it would be awesome if there will be any possibility to run custom commands after the pull from the repo (even a simply composer install would be great)

    1 vote
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  20. Alert should generate if CPU or RAM Idle Usage is less than 40%

    Currently the Bot gives alert if the CPU or RAM idle usage is continuously below 20%. My point is that whenever it goes below 20% an alert should be generated each time.

    1 vote
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
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