Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. enforce https

    Please add a feature to the Cloudways dashboard to easily force HTTPS. It's not hard to add a rewrite rule to .htaccess but many platforms such as Kinsta and SiteGround have easy switch for this.

    42 votes

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    completed  ·  6 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Push and Pull Individual Tables and Folders between staging and live environment

    Hello team, pushing and pulling individual tables and folders between staging and the live environment is better compared to transferring the entire database or files. Because in Woocommerce, pushing the database might lead to loss of orders made in between.

    13 votes

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    completed  ·  3 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add Amazon AWS Stockholm/Sweden Region

    Please add the new Europe Nordic Region for Amazon AWS

    6 votes

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    completed  ·  1 comment  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  4. 39 votes

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    2 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  5. Edit Wildcard SSL Support Article

    In the article on creating wildcard SSL certs the image in Step 3 is misleading.

    Currently suggests using the FULL URL for 'Host' when all you need to add is:

    _acme-challenge.

    This took ages with Live Chart to figure out.

    Thanks

    1 vote

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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  6. Cloudways please document your security practices

    I would like to suggest that Cloudways publishes an article or other document that describes how Cloudways maintains, patches, updates servers and secures them.

    The intent is not to disclose details that puts security at risk but instead demonstrates the value Cloudways is providing in the area of helping its customers maintain a secure server and application environment.

    Information should include frequency of update / patch deployment, frequency of security scans for malware / unauthorized access, firewall ports and services that are open especially those for inbound traffic from the Internet, intrusion protection mechanisms, transparency reports for government information requests…

    48 votes

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    completed  ·  2 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  7. Please update composer on server

    Composer auto update not working on new server deployment. Please fix this.

    2 votes

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    2 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the information, issue had been identified (minor glitch with some of the servers) and resolved, new servers will now have latest version of composer.

    Cloudways Team

  8. Ecommerce staging enviroment enhanchment

    Staging enviroment withouth syncing the orders from staging back to the live enviroment. It would be great to have this feature, as the orders on the live site should always be leading.

    This also goes for WooCommerce shops.

    7 votes

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    completed  ·  5 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →
  9. Update Laravel 5.6

    Currently, you have laravel 5.5 version as the latest version. But the latest version of Laravel is 5.6 right now.

    I would like to suggest you upgrade laravel from 5.5 to 5.6 because currently I am working on 5.6 but your system doesn't support that.

    12 votes

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    completed  ·  3 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
  10. 46 votes

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    25 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  11. Please introduce php 7.2

    http://php.net/downloads.php

    stabel official version has been released over 10 days ago

    its 20% faster than php 7.1

    Really looking forward to it.

    12 votes

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    1 comment  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Can we please please get a wild card SSL certificate on the cloudwaysapps.com domain

    I am constantly deploying dev environments for development/plugin updates. Many of the WP/Woo plugins need an ssl cert to work properly.

    The .cloudwaysapps.com domain that these are deployed on does not have a wildcard ssl certificate meaning our dev environments have plugin conflicts. Wildcard SSL certs are available for less than US$50 per year. I am more than happy to pay for it.

    If this could be put in place as soon as possible it would be hugely appreciated. You can invoice me for the cost no worries.

    10 votes

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    completed  ·  0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  13. Please upgrade DigitalOcean Droplets

    DigitalOcean has upgraded their droplet without an increase in pricing: https://www.digitalocean.com/pricing/

    Please upgrade CloudWays DO droplets with newer plans.

    9 votes

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    3 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Upgrade PHP Version 7.2 for WordPress

    To run WordPress we recommend your host supports:
    - PHP version 7.2 or greater
    - MySQL version 5.6 or greater OR MariaDB version 10.0 or greater
    - HTTPS support
    .
    https://wordpress.org/about/requirements/

    34 votes

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    8 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  15. Update ElasticSearch version to latest

    ElasticSearch package is outdated and needs to be updated to be compatible with my current applications.

    73 votes

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    41 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
  16. Support and upgrade to mysql 5.7 and varnish 5.

    When will cloudways support or upgrade to mysql 5.7 and varnish 5?

    tks.

    32 votes

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    completed  ·  1 comment  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →
  17. PHP 7.2

    PHP 7.2 is not far from release. Please can you at least provide details on an expected implementation date.

    26 votes

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    4 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  18. Add geo detection capabilities into Varnish

    Please add geo detection capabilities into Varnish, this will accelerate use case scenarios where geo detection is essential.

    For e.g. in WooCommerce, their current method to provide multi-currency that's compatible with cache is using Woocommerce based geo detection, which tends redirects the visitor 4 times to the correct URL of the page with the correct currency/tax displayed.

    Other multi-currency plugins attempt improve this but their loading speeds are too slow, drastically affecting woocommerce store loading times, and making caching useless.

    By having geo detection capabilities right in the server stack (Nginx or Varnish, which ever is hit first by visitors)…

    5 votes

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    completed  ·  1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Upgrade Magento

    Hi , considering security holes in Magento and lots of new security concerns on daily basis , it is necessary to upgrade the current Magento 2.1.1 CE to Magento 2.1.7 and all security patches to be considered for Magento . I would appreciate to make it ASAP to avoid inevitable security issues . Thanks

    9 votes

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    4 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →

    We do have a monthly process to provide the upto date versions of application, important part of the process is to offer those applications that are our compatible with the offered packages i.e php, mysql, redis and etc.

    re: magento, version 2.2x is currently available on Cloudways Platform.

    Cloudways Team

  20. Notification when Elastic Mail quota is reached.

    My Elastic Mail stopped working and apparently I hit my quota. Since there was no notification - my clients lost $???? worth of new business leads. You should allow us to view the email logs and notify us if we hit our quota.

    16 votes

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    completed  ·  3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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