Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. phpredis support on laravel hosting. predis is no longer recommended.

    phpredis support on laravel hosting. predis is no longer recommended.

    1 vote
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add vultr HF 8GB and 16 to Frankfurt

    We need to be able to scale up our vultr HF server also in Europe.
    Please add the option to scale up at least to 16GB

    1 vote
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  3. static ip

    In Amazon Lightsail I can add to my server a static IP address - that way I do not need to change the IP on DNS everytime I increase / decrease server size.

    1 vote
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  4. Need More DigitalOcean Plans

    I am Cloudways users for over 2 years now. As you see at https://www.digitalocean.com/pricing/, there are options of $5, $10, two $15 plan(different CPU), $20, $40, $80 plans. It can be helpful for users who need more faster server 3v CPU instead of 2v can go for it.

    And DO plans have been upgraded long back but savings hasn't been passed to customers in this regard. Please look into this.

    4 votes
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  5. Urgent - Elasticsearch 7.6.x support, MariaDB 10.4 support

    Magento 2.4 will remove support for Elasticsearch 5.x and 6.x, making the default version 7.6.x. Magento 2.4 will also remove MySql search engine, making the elasticsearch engine the default and only option.

    This is a must if you wish to host future Magento websites.

    Also, Magento 2.4 removes support for MariaDB 10.1. The new standard is 10.4, which brings improved performance.

    Link to official documentation: https://devdocs.magento.com/guides/v2.4/release-notes/release-notes-2-4-0-open-source.html#platform-upgrades

    16 votes
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    started  ·  3 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  6. Xdebug support for PHP 7.3 and 7.4

    For debugging Magento 2 stores the Xdebug is invaluable.

    Magento 2.4 will only support PHP 7.3 and 7.4.

    We need a solution for running Xdebug on newer PHP versions.

    2 votes
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  7. unbranded for resellers

    Remove your branding from file paths as default. Also supply unbranded cache plugin. Resellers like myself do not want this and it is a real problem. Server pilot do not have their branding everywhere and it just make a barrier to using your service ie ‘/home/master/application/NAME-of-APPLICATION/public_html rather than /home/444739.cloudwaysapps.com/z

    2 votes
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    1 comment  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  8. Trying to white label hosting services but need application alerts for usage!

    To whom it may concern,
    I am trying to create a white label hosting service used through Cloudways(Reseller model), and I'm finding it difficult to accomplish without this feature.  Your cloudways bot seems like the perfect system but it doesn't allow me to set my own custom limits on an application level.  So for example if I have 50 websites on one server, how do I know which one is the abusive user on bandwidth?  
    I need to be able to set custom limits with cloudways bot to notify me if someone surpasses the allocated bandwidth or disk usage that I've…

    1 vote
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  9. Make logging in via SSH a little more convenient

    There are two features of logging in via SSH I've grown used to in other servers that I found to be lacking in Cloudways:
    (1.) One is the ability to have some type of private RSA key saved locally so that we don't need to enter a password every time.
    (2.) The other is the ability to specify the path we want to log in to, so we don't always need to land in the root applications directory and then cd into the usually extensive path to a specific site's child theme for instance. In other servers you can sign…

    1 vote
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  10. Increase Varnish Cache Expire time options beyond 24 hours

    Increase Varnish Cache Expire time options beyond 24 hours to up to 7 days.

    1 vote
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  11. Allow DDNS Hostname for IP in Security

    I noticed that I can't use my DDNS as my IP in the Security Tab of Cloudways.
    Although using a hostname in the IP section could prove a slightly increased security risk, the benefit of not having to update my dynamic IP on the system, far outweighs it.
    The DDNS allows my Dynamic IP to be mapped to a URL for easy-use :)

    2 votes
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  12. encoding

    We should be able to set PHP/Apache/nginx encoding as it's done for mysql.

    current seems hardcoded as UTF-8

    HTTP/1.1 200 OK
    Server: nginx
    Date: Tue, 28 Apr 2020 09:50:13 GMT
    Content-Type: text/html; charset=UTF-8

    1 vote
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  13. Just like "ACCESS APPLICATION VIA IP" give the option to disable access application via cloudways subdomain.

    Just like "ACCESS APPLICATION VIA IP" give the option to disable access application via cloudways subdomain.

    3 votes
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  14. Nginx proxy Timeouts

    Please add "Nginx proxy Timeouts" settings

    1 vote
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  15. add info section about OS / packages

    Useful for when you need to make dev version of websites / servers, you need everyhting to be the same.

    1 vote
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  16. I need run JRE files on my servers

    I need run JRE files on my servers

    1 vote
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  17. Downscale possibility for DO, Vultr & Linode

    It would be great to see "downscaling" option available for the DO, Vultr & Linode in the future.

    Thank you!
    Best regards,
    Michał

    3 votes
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  18. SSH INSTRUCTIONS installation are wrong

    ssh installation instructions
    your instructions are wrong
    the only way to get the public key and private key working is to create BOTH KEYS WITH THE SAME NAME on cloudway server ON THE COMPUTER AND THEN UPLOAD OF THE PRIVATE KEY WHEN ENTERING IT IN PUTTY PROGRAM

    1 vote
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  19. Edit the ssh welcome message

    Edit the ssh welcome message, to remove the cloudways urls.

    WebRoot: [ /home/123456.cloudwaysapps.com/xxxxxxx/public_html ]
    WebLogs: [ /home/12345.cloudwaysapps.com/xxxxxx/logs ]

    1 vote
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  20. Alert should generate if CPU or RAM Idle Usage is less than 40%

    Currently the Bot gives alert if the CPU or RAM idle usage is continuously below 20%. My point is that whenever it goes below 20% an alert should be generated each time.

    2 votes
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