Service Improvement

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  1. To be able to browse files per application Because I can't connect to the server via FTP / SSH

    To be able to browse files per application
    Because I can't connect to the server via FTP / SSH

    1 vote

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  2. Multiple backup schedules

    It would be great if we can create multiple backup schemes. For instance, I'd like to be able to create a daily backup retained for 2 weeks, plus a monthly backup, retained for 6 months. This will allow a time capsule effect without storing a huge amount of data.

    Currently we can only choose one routine and I am having to use 3rd party software/server to automate my monthly backups, while cloudways handles the daily backups.

    1 vote

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  3. 1 vote

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  4. support an option to disable Staging/Live syncing options from the UI

    I would like to have a way to disable the PULL or PUSH process between staging and live.

    For example, when using Staging as a "test" environment, I do not want to let anyone to get the DB content from Staging and send it to Live.

    Vice-versa as well when, for example, I want to use Staging as a "pre-live" environment, where I want to enforce a single-way data flow.

    So, I would like options to enable/disable sync code + database from one to another, so only a single flow can be enforced.

    Thank you!

    1 vote

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  5. Remove username/password restrictions on htaccess "Password Protection"

    Currently when setting "Password Protection" on a staging server, the username field has a restriction of "Only lowercase alphanumeric characters are allowed", and the password field has a series of requirements for a strong password.

    I am all for password strength in most cases, but in the case of htpasswd protection, I think people have a variety of use cases. For instance you may want to only provide reasonable protection on a staging server to keep search engines, and bots out, etc etc. And often times you share staging with a client.

    It would be nice to be able to…

    1 vote

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  6. Allow freelancers to invoice their customers directly from Cloudways Platform by setting up recurring invoices

    Cloudways should provide freelancers with a feature that allows them to manage their clients and charge them directly from the Cloudways Platform by setting up recurring invoices. There should be a central dashboard where freelancers can manage all their clients and invoices

    5 votes

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  7. Allow agencies to invoice their customers directly from Cloudways Platform by setting up recurring invoices

    Cloudways should provide agencies with a feature that allows agencies to manage their clients and charge them directly from the Cloudways Platform by setting up recurring invoices. There should be a central dashboard where agencies can manage all their clients and invoices

    2 votes

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  8. server delete

    I'd like to get a product feedback. The "server delete" functionality should not be made available to a user with Full Console or Limited Console Access.

    1 vote

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  9. Deployment via Git - Verbose error message

    I ran into a "random" thing today trying to authenticate Github repo.

    I tried multiple times to authenticate and on each time I got error "Unfortunately, operation failed due to unexpected error."

    I contacted support and they were able to use the same repo as I did and it authenticated fine.

    Support also was not able to see any errors for today.

    A bit of a mystery what exactly happened - verbose error message might have helped :)

    2 votes

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  10. Post-migration synchronization delay notice

    I had my first migration and it failed (sort of) - the application crashed and was unavailable, and was also impossible to delete.

    I tried another migration, with the same result - but by the time the second migration was completed, the first one suddenly started working!

    The support agent was just as confused as I was. He did mention this problem occurs sometimes.

    I suggest to include a small "please allow 5 minutes after migration for server synchronization". This could save a lot of support time and frustration (After the second migration failed I was ready to throw in…

    1 vote

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  11. ability to update admin panel url link

    After using security plugins to change the wp-admin URL I would like to be able to change the URL link in the admin panel section of an application. It seems like a simple change.

    1 vote

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  12. Add a note option for whitelisted IP addresses

    Under the security tab, make it possible to add a note for every whitelisted IP address. Then I can remember which IP address is the one off coworking space, which is the developer that’s no longer working for us, quickly find my old IP address after my ISP changes it again, etc. -- all allowing me to keep IP addresses that are whitelisted tidy and at a minimum.

    1 vote

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  13. 2 votes

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  14. Exclude specific static content/file types from Nginx cache

    SUGGESTION: Add Function/Button to SERVER or APP Dashboard to exclude specific static filetypes from being served by the Nginx server / static cache

    USE CASE: Membership Websites or Knowledge Management Site have the need of protecting access to specific static content. For example, certain Pdf-documents, Excel-Sheets, etc.

    We currently manage access to such files via a Wordpress membership plugin. However the plugin / htaccess gets bypassed by the Nginx cache.

    Cloudways support can implement such file exclusions from Nginx literally within seconds. But it seems that their settings/override gets reset at certain intervals (perhaps by server maintenance or restarts.)

    1 vote

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  15. Restore an app from backup it's asking me to rollback/delete - The buttons wording is unclear and ambiguous. Need a better explanation.

    Restore an app from backup it's asking me to rollback/delete - The buttons' wording is unclear and ambiguous. Need a better explanation on the process and the outcome for each button and choice.

    2 votes

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  16. When trying to PUSH/PULL selected database tables from staging, list tables in single-column non-iframed list

    When choosing only selected database tables to PUSH or PULL from staging to live website it is VERY difficult to both read or find the tables because of you choice of layout. I'm numbering things so replies can reference each point.

    PROBLEMS

    1. Tables are listed in four columns
    2. Tables are inside a quite small iframe that forces us to scroll around 6 pages in length... it's like only being allowed to look through a peephole at large document.
    3. Table names are truncated with an ellipsis (...) if they don't fit in the width of the column and for me that's…
    1 vote

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  17. Make it perfect

    Apologies, I am sure most or all of these have been suggested and I am suggesting a few at once here.

    • File manager

    • Ability to rename accounts. I am a developer and have 5 accounts and more soon that I am working on for different clients. In the drop down it shows their name, I should be able to rename it so I see the name of the client, not the name they signed up with which sometimes is not someone I know and am not sure which websites it is and need to click around to find the correct…

    1 vote

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  18. Allow CW Signup with any email address (not only Gmail)

    Currently, it's only possible to create a new account with either a Gmail address or a branded email address.

    I strongly encourage you and suggest allowing any email addresses to create a Cloudways account.

    Gmail → can't force a client to use Gmail
    Branded email → if the branded email should be migrated to Cloudways (using Rackspace) then its not recommended to use this email address to manage the CW account itself.

    Workaround: Change email address after account creation. But this can be only done once. And it's again an annoying process for a client who needs to do that…

    2 votes

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  19. Add Created Date to Single App Page

    Currently the created date only shows on the "Applications" page, which paginates apps in groups of 10. We've go over 150 apps, so when we need to find the created date we have to trawl through pages to find the correct app.

    So it would be super helpful to have the "Created Date" for an application within the details of a single app. As for where, maybe above/below the "Applications Management" title on the left hand side. Or below that menu? Or within one of the pages - e.g. Access Details.

    Should be super simple to add in wherever! Just…

    1 vote

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  20. Under Staging Management- Speed up the process for "copy from Staging to Live". It is much too slow.

    It just needs to process all the data much faster than me dropping files into a directory. If I have one php file and I use this tool, it takes hours to update VS 1 minute for me to manually upload a new file. This feature is critical to our GIT environment.

    1 vote

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