Service Improvement
Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!
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WordPress Security & Speed Like Rocket.net Hosting
Hi,
We want cloudways to improve their speed and security like Rocket.net. They have just launched one more best feature: https://rocket.net/features/wordpress-activity-logging/
With this admin can check Wordpress activity of users and it is best feature for security purpose. Not only that they are doing very best in terms of security and also in Speed.
Their speed is too fast, they have inbuild optimization settings including image optimization, caching and much more. If we migrate site to Rocket.net so by just migrating site their speed is too fast.
We request cloudways to check Rocket.net hosting and see their technology as how…
1 vote -
1 vote
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Be able to name and order IPs
Hi !
It would be interesting to be able to create groups of IPs and name or tag these IPs in order to visually understand who has been given access to MySQL/SSH services.
Example :
External company 1: 127.0.0.1 127.0.0.2 127.0.0.3
External company 2: 172.0.0.1 172.0.0.2
Freelance dev: 120.0.0.1
My company: Ips list ....Thx
1 vote -
Able to turn-off session timeout in the Cloudways Platform
Throughout the day, I am logged out of the Cloudways platform and must re-login in order to access it. When you need to monitor sites then this can become very annoying.
I understand this is due to security reasons, when talking to customer support they also confirmed this and mentions that this is due to a session timeout and an additional layer of security for the portal. They also mentioned that there is no option to unset it.
It would be great if we can decide ourselves if we want to use this security measure and it should be possible…
1 vote -
Allow API access to be granular
I would like to use the API to do a Git deploy on select applications. I would write a script and put the script on a server. As that would be the only job that API key would do, I would like to limit it by that permission/function and also to what server and applications it could do a git pull on.
So I see two ways to do this, one would be attach the API key the the current user. And what that user has permissions to in the UI would be what that key would have.
Another would…
1 vote -
Better whitelisting for Bot Protection
IP whitelisted via Server > Security should also whitelist IP for Bot Protection on all apps. I have had to have support reps manually whitelist my client's IP when they were blocked by Bot Protection. I couldn't find their IP to be able to whitelist it. I want to be able to manually and globally whitelist an IP and it would make sense to tie it into the Server > Security whitelist option or if that is not possible, just an easy way to do it via Bot Protection settings.
3 votes -
Salt & hash all passwords currently visible/viewable in CloudWays admin
While the CloudWays service is great, I've been concerned for a while now that I can simply click to copy passwords for SFTP, SSH, databases & WordPress. My concerns have been amplified as yesterday over 1.2 million compromised passwords were stolen from GoDaddy because they stored their details in a similar way: https://wptavern.com/godaddy-data-breach-exposes-1-2-million-active-and-inactive-managed-wordpress-hosting-accounts
Simply put: ALL passwords stored on CloudWays should be salted & hashed. There should be no way for CloudWays (or me) to retrieve them once they've been saved. The fact that I can indicates they are being stored as plaintext, which is a huge security issue. Passwords…
8 votes -
Security
Hi there,
I recently learned about the login lock feature at BigScoots.
The Login Lock feature allows for an extra layer of login security on the WP admin dashboard. You can read more about it at the link below:
https://blog.bigscoots.com/wordpress-optimized-portal-wpo/#admin-security-lock
Will Cloudways be releasing something similar soon? It would be great to have an extra layer of login security available for our sites.
2 votes -
Generic Bot Protection
While MalCare is a great option for WordPress, I would like a one-click install with some generic bot protection when we're using cms platforms like Concrete5, Laravel or custom PHP apps. Thanks for your consideration.
2 votes -
Improvements for Bot Protection
Your documentation about Bot Protection doesn't make sense. It says to add to whitelist click X and to remove from whitelist click the checkmark. Also, in the screens such as Traffic requests, every entry whether in Allowed or Blocked as a green arrow next to it. When hovering above the checkmark it says "Whitelist this IP". That seems backwards, and even more confusion is that these same rules apply for both Allowed and Blocked tabs. I am not even sure what actions to take and I don't want to block or allow an IP accidentally. What would make more sense…
3 votes -
Show Two factor Auth status on Team page.
Users can turn on two-factor authentification in their account.
But there is currently no way to see if the team members you have in your team have enabled it. It makes it impossible to enforce two-factor auth and poses a security risk.Suggestion: Show "2FA enabled" next to team members that have enabled it on the Team page.
3 votes -
Allow "global" or account-level SSH keys, which are automatically added to every server
Currently, we have to manage SSH keys individually for every server. It would be awesome to be able to add global SSH keys, and then when a new server is created, those SSH keys are automatically installed on every server.
Additionally, it would be nice if when we added a account-level SSH key, it was added to all existing servers.
8 votes -
Provide alerts on successful SSH and SFTP login
Please provide alerts on successful SSH and SFTP logins to a server.
These alerts are important for visibility of when someone has accessed the server and making sure that access was expected.
5 votes -
Security issue-Visible passwords in Dashboard needs immediate attention
Coming from different managed hosting, I just joined cloudways, only to be surprised that sufficient security for protecting passwords is not in place. I can see the passwords are visible to me but also to the support agents that have access to the same area and hence openly visible to them. They can see Wordpress password ( which is not issue, as they told me it is default one and if changed in wordpress admin, will not be reflected here). My biggest concern is the sensitive passwords for SQL database and application credentials. The eye icon placed next to passwords…
3 votes -
During the Let's Encrypt autorenewal process, add a htaccess file to work around protected roots
If you have a .htaccess in the root of your application, that adds a htpasswd based auth password for the entire site, the Let's Encrypt autorenewal process fails. The process create a subdirectory, .well-known/ and uses it for the renewal process, deleting it at the end of the process.
There are two easy ways to get around this that I can think of:
do not delete the .well-known directory at the end of the process. so that us customers can add in the .htaccess file in there if we want to, to leave it readable
as a part of the…
1 vote -
Setting Sucuri as WAF should also enable WAF bypass prevention
In the advanced settings for nginx there is an option to set a WAF. This is needed fo nginx to grab the right headers in order to get the actual visitor's IP address.
Using a WAF one would certainly also want a WAF bypass prevention. For this SUCURI suggests adding the following lines to the nginx vhost:
location / {
allow 192.88.134.0/23;
allow 185.93.228.0/22;
allow 2a02:fe80::/29;
allow 66.248.200.0/22;
allow 208.109.0.0/22;
deny all;
....
}There should be an option to do that when chosing sucuri as a WAF.
Also, if you contact support to add those rules for you (which…
1 vote -
Stop server from leaking SSL information
If the application is served through a WAF, you don't want anyone to bypass the WAF by accessing the server using its IP address.
Cloudways gives us the option to disable access to the application using the IP address only (apache Access Application via IP). However, the web server is still responding to SSL requests, thus leaking the certificate information that would include the common name.
The SSL certificate should only be presented to the WAF/requests using the hostname/URL and not by accessing the IP address.
It seems that cloudways is using nginx as a reverse proxy in front of…
4 votes -
Change wordpress login page url within cloudways to prevent brute-force login attempts
It would be great If I could change the login url of my wordpress site from website.com/wp-admin to website.com/my-custom-login-url in order to prevent unwanted brute-force login attempts.
2 votes -
Provide an SSL badge for Cloudways users to display on their sites. Most SSL companies provide an HTML Coded badge for website users to see.
Provide an SSL badge for Cloudways users to display on their sites. Most SSL companies provide an HTML Coded badge for website users to click on which then opens a security check popup that shows that the site is, in fact, secure at the very moment of use. It's reassuring for users, especially on an e-commerce site, to know they are protected.
4 votes -
Please make search feature in all Bot Protection data table.
so this make easier for user to find the ip addresses.
And you can make a specific fiture to make a whitelist IP Adresses.Also please make the pagination better, so user can go to specific page.
And also in the data table, please make a filter by country, ip, etc
2 votes
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