Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Get Amazing Discounts, Offers & Coupons On Netrockdeals

    NetrockDeals is a one-stop solution for all of your shopping needs. Saving money is not a big deal with NetrockDeals as it provides you real Big Deals! Even if you are an Impulse Buyer or a Bargain Hunter, you will fall in love with the cashback Offers and Coupons provided at NetrockDeals on 300+ online retailers. All you have to do is Go, Click, and Save!

    1 vote

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  2. Support.apple.com/iphone/restore

    If your iPhone screen freezes and this link (support.apple.com/iphone/restore) appears at the top of your phone screen, the best way you can fix it is to force your iPhone Is to reboot. It's easy to force a reboot of your iPhone and it may help you get rid of the frozen screen on your device.

    https://www.quickfixnumbr.com/support-apple-com-iphone-restore/

    1 vote

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  3. Facebook Feed Not Loading

    If you are a user of Facebook and your Facebook feed not loading properly on your phone then you can follow below steps and get solve this glitch:
    • First of all check Internet speed
    • If internet speed is good then log out and log-in your account
    • Clear all cache and history of your phone
    • Change your account password
    • Restart your phone
    Now, it will be fixing. If you are facing the same problem then follow us on https://www.allphonesupport.com/blog/facebook-feed-not-loading

    1 vote

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  4. SOLVED: Can I unlock Yahoo email account?

    You can unlock your Yahoo email account password by following the mentioned simple steps;
    At first, you have to open the browser page on your PC & go to the Yahoo account sign-in page
    There in you will click on the trouble signing in option.
    Now you will have to enter the Yahoo sign-in linked phone number in the field.
    Now you will receive the verification code & you have to enter the code into the verification field & click on continue.
    At last, you will get the Yahoo password page wherein you will need to enter the new password…

    1 vote

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  5. Make "server clone" feature really do that

    If I want to downgrade server plan, or move to a different provider, I have to clone the server. But cloudways clone does not clone the server: it selectively copies some of the applications, leaving behind all the staging sites. I typically have two or three staging/dev sites for every application on a server. So a 'clone' operation only moves over 1/3 of the applications! And everything else needs to be done manually. And worse, staging applications cannot be cloned. So we need to recreate every staging site on the new server, then use a migration plugin to move all…

    1 vote

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  6. A feature that enables admin to add a member for a specific project or server or application.

    It will be great if you introduce a feature that enables admin to add a member for a specific project or server or application. This will help freelancers and small firms giving limited server access to their clients.

    1 vote

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  7. keep staging environment out of the index

    We don't want your staging site appearing in search results, so we suggest to prevent Google from indexing its content. maybe by forcing a new Robots.txt or Blacklist search engines IPs

    1 vote

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  8. CE Marking Certification in Egypt

    CE Marking Certification is a must for the product to be marketed in the European market, regardless of the location it is manufactured. This product certification demonstrates that the products are complying with the European product safety directives. It improves the customers’ confidence in your products and increases sales as well as the business profit. The CE Marking Certification not only promotes sales in the EEA but also take your business to the international market. Visit https://iasiso-middleeast.com/EG/ce-marking-certification-in-egypt/

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  9. Backup of single application disk space rule

    I realized from support chat that we can't take local application backup if there is not enough disk space for a server backup. This is so unfair and I'm now stucked on not beeing able to backup.

    Example: your server disk usage is 15GB out of 25GB available.

    Your app usage is 1GB. You can't take local backup of this app because there isn't enough space to take a backup of the whole server.

    That's how it is currently set up, and that's so totally broken. I got really pissed off. + There is no such information in their guide…

    1 vote

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  10. Delete and or Stop Log files

    One endless loop and your sever stops because the server disk space is full as a massive log has just been created. You cannot delete these log files! You have to go to support and get them to delete.
    Please let us turn off logs or and be able to delete them.

    1 vote

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  11. mysql 8 version

    it's no possible install mysql version 8

    1 vote

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  12. support git submodules

    having shared libraries between applications is a nightmare on the cloudways platform. It would be super simple if it just supported git submodules

    1 vote

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  13. Allow more refined options for team members raising/viewing support tickets

    Hi - currently if you add a team member you can allow them to raise/view/respond to support tickets or not. it's either on for the whole account or off.

    But just like giving them console access to a specific server/application only, it would be useful to be able to restrict their support tickets to be only for that application and to be able to read/respond only to support tickets they'd raised themselves or perhaps were about that server/application.

    Otherwise you end up with people with a designated role on one specific app being able to see what's going on with…

    1 vote

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  14. Detailed Application Resources Usage Invoice

    It would be awesome if our monthly invoice would contain detailed resource use along with the associated charges.

    Example:
    App: www.xyz.com
    Server: Vultr Toronto, Canada
    Active Add-on(s): Rackspace x 7 email accounts
    Disk Usage (at the end of the billing cycle): 6GB
    etc.

    1 vote

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  15. Have more users with super admin permissions

    A common use case is that the business owner or someone administrative will own the account, but someone else (like IT manager) would be actually managing the systems.

    Right now, the main account holder is the only person who can add users so it brings the top cat to do crappy techy work they hate doing. We need a way to grant permissions to another member with full capabilities.

    1 vote

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  16. [API] Remaining time before operation finishes

    Hi Cloudways,

    I would love to be able to display some sort of feedback to my users when querying Cloudways API. Is there anyway we could get the estimated remaining time before operation completion in the API?

    I'm talking about Taking a Backup for example.

    Currently I have some sort of a spinner, but it can take some time and I want my users to know when approximately it'll be done.

    Cheers,
    Gia-

    1 vote

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  17. Allow backups to be older than 4 weeks

    Moving out of Godaddy makes me happy! I have struggled a lot with their low quality servers and unhelpful (almost nonexistent) support. I spent 2 years fighting with my boss to move out of that crap server (Im not even kidding)

    However, something they do an excellent job in are backups for wordpress managed plans. They hold up to 4 months of daily backups so theres a really great sense of safety net. I dont even know how he react when he know this high quality server will hold only 4 weeks.

    I hope this can be improved for anxious…

    1 vote

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  18. I want to have an allert when my website is down.

    I want to have an allert when my website is down. via mail please. Especially on my website www.thetoothbrushexpert.com

    1 vote

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  19. Cloning a Staging App or cone a db from another app

    Cloning a staging app for a team member is required. Even cloning just a db from another app will be helpful.

    1 vote

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  20. User managed Firewall Like sucuri or cloudflare

    I would love to see a user manageable firewall like sucuri or cloudflare available as an add-on. Maybe combine your CDN with a front-end firewall with a practical UI for basic rules.

    1 vote

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