Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Login form jumps around

    The Cloudways login screen shows the user and password textboxes on the left for a second and then jumps to the right of the screen. It's fun to try and chase it around the first few times, but it's just annoying when you have to do it multiple times a day.

    1 vote
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  2. mistypo in pricing features page?

    seems to be typo mistake in pricing ->google cloud tab. bandwidth shows 2 GB for all their plans. i suppose it should be 2 TB?

    1 vote
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  3. Lengthen platform sessions

    I find it annoying that I have to log in often to access cloudways platform options and the database manager. Would be great if you'd use sessions that lasted far longer than now.

    Also in the database manager it would be helpful to have a log of previously entered SQL statements.

    Thanks for your consideration!

    1 vote
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  4. 1 vote
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  5. I can't use Polish letters in forms (company name etc) that is problem becouse invoices need to be write without errors.

    I can't use Polish letters in forms (company name etc) that is problem becouse invoices need to be write without errors.

    1 vote
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  6. Popup a notice when stopping/pausing a server that it will still be charged

    Popup a notice when stopping/pausing a server that it will still be charged. A normal person thinks that stopping server means no charge since not using. I did not get a dream that it will charge me so that i may ask in live chat or read the knowledge base earlier in advance.

    1 vote
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  7. add a simple way to monitor resource consumption per app.

    It would be great to have an easy way to see which apps consume the most resources on a server in a given timeframe. That way we know when to scale or maybe identify apps that need their own servers.

    1 vote
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  8. All team members should be able to create their own teams.

    Right now all my email team members can't use their email login to create their own teams which is bad because they have their own companies as well.

    Please fix this asap.

    1 vote
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  9. gem compass

    the server comes wit gem compass or allow to use gem install...

    1 vote
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  10. .ico for this feedback site needs to be more in sync with Cloudways branding but still remain a tad different to the normal Cloudways sites

    Hard to tell which tab is for what when you can't see the title text with lots of tabs opened. It becomes crucial for tab icons to instantly and easily identify which tab is for which set of pages. Console should have its own .ico like a lighter blue colour, and a different icon for this feedback site.

    1 vote
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  11. Translation of the Cloudways interface into French

    Hello ! I wanted to propose the idea of ​​translating the Cloudways interface into French. French as well as English is a popular language, so limiting yourself to English would be limited business, since you offer good services. My team is ready to translate the Cloudways interface into French. What do you think ?

    1 vote
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  12. Show on the App Dashboard which Apps are Enabled or Disabled

    Currently you have to click into each app to see if it is enabled or disabled. Would be great to have an indicator on the Application Dashboard page (I was told it was a grey color but I don't see that).

    2 votes
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  13. Office Installation & Setup Guide - Octa One

    You really make it appear really easy together with your presentation however I in finding this matter to be really one thing which I feel I might by no means understand. It kind of feels too complicated and very vast for me. I am having a look ahead in your subsequent submit, I will try to get the cling of it!

    Regards - http://www.officesetupenterkey.com

    1 vote
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  14. Allow people to flag or report suggestions

    I have seen spam in the feedback portal, would be nice if you let users flag/report those threads.

    2 votes
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  15. Mention about Off-site backups charges in pricing table and add a calculator to estimate the backup fee

    I'm unaware of off-sites backups until I check my billing. Why don't you mention about this extra charge to the customer? Why can't we disable it? They are many free plugins in WordPress for daily backups.

    8 votes
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  16. FAQ suggestion.

    May I suggest you add the following to your FAQ... How long does Cloudways free trial last? A. You have a full 3 days to experience the magic. (for example)

    1 vote
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  17. Explicitly warn in the Access Detail page that your IP could be banned...

    Please, for the love of god, write somewhere in the Access Detail page that your IP could be banned... In big bold letters would be nice.

    I struggled for 7 hours to figure out why I kept getting “Software caused connection abort” errors while connecting with SFTP. I didn't even know when my IP got banned, or why.

    The project manager whitelisted it and it's fine now...

    1 vote
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  18. Compact view of applications list

    At the moment, if you have a long list of applications, it is really difficult to work with that page. Add a toggle button for a compact view where we have a table instead, so more applications fit on the screen

    1 vote
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  19. Fix Woocommerce Password Reset Loop Varnish Rule

    Add to Varnish exclude rules the cookie \wp-resetpass-.\b (Woocommerce before Version 3.0: \bwp-resetpass-.\b) in order that Woocommerce Customers who request their password to be reset get not stuck in a loop.

    8 votes
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    4 comments  ·  Website Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Support PHP mail functions without extra configuration. This is the first host I have used with this problem

    Support PHP mail functions without extra configuration. This is the first host I have used with this problem

    4 votes
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