What the hell? I ask a question, and Hussain hung up on me and took the chat support icon away. Is this the way that you respond to questions? You are not living up to what has been posted about Cloudways.

Hi, you need to restart your kobo device if you see a kobo screen frozen issue on your kobo device. Then, you can visit the below link for its fixture.

https://koboproguide.com/kobo-troubleshooting/

Allow the users to copy the text of chat support to easily copy and paste the text to google translate. Or even better activate the google translate on the support chat for make it easy to not english people

hi please update upi options like gpay , amazon pay or razor pay option that is very esay to pay your invoice on time

A functionable Live Chat

To remove the tedium of downloading 12 invoices each year one by one

I am very thankful to Support team members and his CEO Aqib Gadit who is leading a wonderful team of Cloudways. Would love to see more enhanced features of Cloudways

Use this software solution, it has very good features and functions. One problem in cloudways is, everytime I will refresh a page, the chat window closes, then I have to click on chat window again, then I can't see the previous chat or reply of the agents. It's very annoying. I hope crisp can fix this issue.

This forum is a total mess from spam bots, spamming advertisements as comments. Today it is extremely easy to implement anti-spam / anti-bot logic, especially if you are an IT service provider and have front-facing content which is spammed. Having a spammed forum for years, gives a very bad impression - "Will my site get hacked or spammed if I place it here, do they even have firewalls? They must care zero percent for this kind of issues", comes to mind.

we want to change our mail address
change of address or the user name presently NOT possible
try to improve t
Thanks

I have never been impressed with Cloudways' "customer support" from the beginning. It's generally obstructive, ignores the question, is poorly trained and just re-directs you to guides. On top of this, the Live Chat function has been greyed out for a year and Cloudways can't resolve it. Recently, it's got even worse so time to leave.

Crisp has better functionalities with unlimited users. The main thing is, a customer can easily get all the chat history from the browser itself, but for your current software, the chat history just disappears.

Also every time the page reloads, the chat software connection is lost and then I have to ask the bot to transfer me to agent again.

☛ LiteSpeed reduces hardware costs
☛ LiteSpeed Web Server will increase security
☛ The LiteSpeed Web Server increases performance
☛ You get better results and more profit also Good in SEO

Can we please get actual 24hr / 365 Live chat? The chat bot is very frustrating and customers wanted to just get referred to an article they would go to the knowledge centre.

Please make a feature that you can setup all chats to automatically be sent to email and or set up system your end that makes all chat a support ticket

I am receiving billing emails that tell me invoices paid BUT not linked to an account -- I have over 6 accounts to manage and have NO idea whicj account is being referenced -- thanks

Hi David,

A quick note to let you know that we have successfully charged the invoice listed below:

Invoice Number: 629543

Amount: 171.15 USD

You can view this invoice in the invoice section inside platform.

Feel free to get in touch with us via Live Chat for questions/comments.

We appreciate your business!

Thank you,
Cloudways Team
www.cloudways.com

|LASTSERVERDISCLAIMER|

Automated E-mails Like this can create confusion and misunderstanding for cloudways and the Client for No reason at all
(you can talk to Wagas N. abut this issue, which needs great attention and improvement!)

Hi,
A new domain: xxxxxxxx.xxx has been added to the Rackspace email addon.

To make sure that you receive emails through the Rackspace addon, please update the DNS MX records. For this, refer to the Rackspace documentation (https://support.rackspace.com/how-to/set-up-dns-records-for-cloud-office-email/).

Note that you do not need to update the DNS records everytime you add an additional mailbox on the domain: xxxxx.xxxx
Regards,
Cloudways Team

Chat Button does not Work on Firefox!

The ticketing system has no indication that a call is actively being worked on. I understand that some tickets take some time to investigate, but it would be helpful to know when a ticket is actively being worked on even if there are no results on the investigation yet.

Also, if the ticket is going to take some time to action (ie large/slow process) then inform the ticket/client of an expected timeline rather than leaving the ticket without an update for hours at a time.