What the hell? I ask a question, and Hussain hung up on me and took the chat support icon away. Is this the way that you respond to questions? You are not living up to what has been posted about Cloudways.1 vote
Hi, you need to restart your kobo device if you see a kobo screen frozen issue on your kobo device. Then, you can visit the below link for its fixture.1 vote
Allow the users to copy the text of chat support to easily copy and paste the text to google translate. Or even better activate the google translate on the support chat for make it easy to not english people1 vote
hi please update upi options like gpay , amazon pay or razor pay option that is very esay to pay your invoice on time1 vote
A functionable Live Chat1 vote
Offer a clickable facility to select a range of invoices and download to the customer's computer. Necessary for tax calculation
To remove the tedium of downloading 12 invoices each year one by one1 vote
I am very thankful to Support team members and his CEO Aqib Gadit who is leading a wonderful team of Cloudways. Would love to see more enhanced features of Cloudways1 vote
Use this software solution, it has very good features and functions. One problem in cloudways is, everytime I will refresh a page, the chat window closes, then I have to click on chat window again, then I can't see the previous chat or reply of the agents. It's very annoying. I hope crisp can fix this issue.2 votes
This forum is a total mess from spam bots, spamming advertisements as comments. Today it is extremely easy to implement anti-spam / anti-bot logic, especially if you are an IT service provider and have front-facing content which is spammed. Having a spammed forum for years, gives a very bad impression - "Will my site get hacked or spammed if I place it here, do they even have firewalls? They must care zero percent for this kind of issues", comes to mind.1 vote
we want to change our mail address
change of address or the user name presently NOT possible
try to improve t
I have never been impressed with Cloudways' "customer support" from the beginning. It's generally obstructive, ignores the question, is poorly trained and just re-directs you to guides. On top of this, the Live Chat function has been greyed out for a year and Cloudways can't resolve it. Recently, it's got even worse so time to leave.2 votes
Crisp has better functionalities with unlimited users. The main thing is, a customer can easily get all the chat history from the browser itself, but for your current software, the chat history just disappears.
Also every time the page reloads, the chat software connection is lost and then I have to ask the bot to transfer me to agent again.1 vote
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Can we please get actual 24hr / 365 Live chat? The chat bot is very frustrating and customers wanted to just get referred to an article they would go to the knowledge centre.5 votes
So I just signed into your service and I know it may be unbelievable but I don't have a cell phone number. I don't see the point of the requirement I could go buy a sim card for $2 - $5 but I honestly just dislike cell phones. I had to enter my wife's number in order to activate my account. I have accounts with both linode and digital ocean and didn't have an issue setting up the account without a cell phone but for some reason it's a problem for you guys. Really dumb. You should remove any impediment to a client giving you money.
So I just signed into your service and I know it may be unbelievable but I don't have a cell phone number. I don't see the point of the requirement I could go buy a sim card for $2 - $5 but I honestly just dislike cell phones. I had to enter my wife's number in order to activate my account. I have accounts with both linode and digital ocean and didn't have an issue setting up the account without a cell phone but for some reason it's a problem for you guys. Really dumb. You should remove any impediment…2 votes
Please make a feature that you can setup all chats to automatically be sent to email and or set up system your end that makes all chat a support ticket3 votes
I am receiving billing emails that tell me invoices paid BUT not linked to an account -- I have over 6 accounts to manage and have NO idea whicj account is being referenced -- thanks
A quick note to let you know that we have successfully charged the invoice listed below:
Invoice Number: 629543
Amount: 171.15 USD
You can view this invoice in the invoice section inside platform.
Feel free to get in touch with us via Live Chat for questions/comments.
We appreciate your business!
Automated E-mails Like this can create confusion and misunderstanding for cloudways and the Client for No reason at all
(you can talk to Wagas N. abut this issue, which needs great attention and improvement!)
A new domain: xxxxxxxx.xxx has been added to the Rackspace email addon.
To make sure that you receive emails through the Rackspace addon, please update the DNS MX records. For this, refer to the Rackspace documentation (https://support.rackspace.com/how-to/set-up-dns-records-for-cloud-office-email/).
Note that you do not need to update the DNS records everytime you add an additional mailbox on the domain: xxxxx.xxxx
Cloudways Team1 vote
Chat Button does not Work on Firefox!1 vote
The ticketing system has no indication that a call is actively being worked on. I understand that some tickets take some time to investigate, but it would be helpful to know when a ticket is actively being worked on even if there are no results on the investigation yet.
Also, if the ticket is going to take some time to action (ie large/slow process) then inform the ticket/client of an expected timeline rather than leaving the ticket without an update for hours at a time.2 votes
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