Service Improvement
Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!
42 results found
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Professional Business Plan Writing Services UK
When you try to enter the business with a new idea you need to search the market needs of your business related or take help who an expert to give you professional business plan writing services UK which help your idea in the market and grow whatever small business or large so think first which is better your business idea to introduce real market.
1 vote -
Best Vinyl Flooring Dubai
The flooring is now being employed because it is the basic step for building. Even as a professional builder, the significance of taking the flooring into account cannot be underestimated. The most efficient flooring solutions Dubai are found in Redmagma.
For special reasons and purposes rather than the same floor covering, diverse flooring is required. While in some cases only ordinary flooring is considered suitable, used by many for various functions. While in the case of residential flooring specific materials are not mandatory. But individuals are now looking for ways to give to their own unique houses extravagant flooring.
Most…1 vote -
house construction company
Construction is a very lucrative industry. Over 50% of American households have at least one full-time worker, and as most of you know, construction companies have become a very popular choice for many homeowners and builders. They are also one of the most profitable industries. Whether you’re looking to start a construction company, or are a professional that has been in the industry for years, there are some things that you’re going to need to know. Perhaps you’d like to get started on your own now, or you may want to learn more about the industry for your business. Whatever…
1 vote -
give users a grace period of 1-2 months after delayed payment
The website can go down but it would be nice not to have to set everything up again. It takes so much time and effort for those who are not familiar with all these processes.
1 vote -
We need Phone support
Please launch the phone support. you have a bad chat support
1 vote -
Easy way to report Abuse
i have been receiving spam emails from your customers, and i cannot find an easy way to report this abuse.
should make an easy to find contact page on your website to report.1 vote -
Improve customer support
Customer support should be better trained and more efficient.
Always hidding behind things like "Advanced Support" for basic features as just install a simple php-extension.Customer support should be helpfull and not trying to steal customer with "new support plans".
Worst customer support in the industry so far
1 vote -
System Outage Notification on child Accounts and Slack to keep all Teams in the loop.
If the system has any outage every parent and child account should revive mail for such an event as in most cases parent accounts are for Owners of the server who never understand the severity of the outage.
similar case slack notification keep every member in the team know what's going on on the server-side.
System Outage Notification on Sub Accounts and Slack to keep all Teams in the loop.
1 vote -
When an ongoing technical ticket does not require customer response, do not prompt customer response
Currently, I have a ticket pending. One of your genius engineers is hard at work trying to fix something for me. (Awesome.) However, I get an email quite often saying:
"Hi there,
This is an automated e-mail to remind you that request (#XXXXXX) is pending at your end and awaits your feedback.
This is an automated system which would mark this ticket solved if not replied within next 24 hours. Please update the ticket if required. Otherwise, this ticket would be marked as solved due to no reply.
Please follow the link below to review and update your request:
http://tickets.cloudways.com/hc/requests/XXXXXX…1 vote -
allow image pasting in your Intercom system
Cloudways uses a support chat system called Intercom. Many companies use it.
When I have support issues with other companies and need to show a picture, I can just copy an image from my screen and paste in the Intercom chat.
But for some reason, your Intercom is set in a way that prevents me from easily pasting images. It is very challenging to get the images to you - many extra steps.
I'm going to be with you guys for a long time. It would be nice for your Intercom to be set up to allow easy image pasting…
1 vote -
invoice upi option
hi please update upi options like gpay , amazon pay or razor pay option that is very esay to pay your invoice on time
1 vote -
Offer a clickable facility to select a range of invoices and download to the customer's computer. Necessary for tax calculation
To remove the tedium of downloading 12 invoices each year one by one
1 vote -
Excellent Service
I am very thankful to Support team members and his CEO Aqib Gadit who is leading a wonderful team of Cloudways. Would love to see more enhanced features of Cloudways
1 vote -
we want to change our mail address
we want to change our mail address
change of address or the user name presently NOT possible
try to improve t
Thanks1 vote -
make sure emails have the account CLEARLY marked on the emails
I am receiving billing emails that tell me invoices paid BUT not linked to an account -- I have over 6 accounts to manage and have NO idea whicj account is being referenced -- thanks
Hi David,
A quick note to let you know that we have successfully charged the invoice listed below:
Invoice Number: 629543
Amount: 171.15 USD
You can view this invoice in the invoice section inside platform.
Feel free to get in touch with us via Live Chat for questions/comments.
We appreciate your business!
Thank you,
Cloudways Team
www.cloudways.com|LASTSERVERDISCLAIMER|
1 vote -
Automated e-mail creating Confusion and Misunderstanding from both sides for NO reason at all
Automated E-mails Like this can create confusion and misunderstanding for cloudways and the Client for No reason at all
(you can talk to Wagas N. abut this issue, which needs great attention and improvement!)Hi,
A new domain: xxxxxxxx.xxx has been added to the Rackspace email addon.To make sure that you receive emails through the Rackspace addon, please update the DNS MX records. For this, refer to the Rackspace documentation (https://support.rackspace.com/how-to/set-up-dns-records-for-cloud-office-email/).
Note that you do not need to update the DNS records everytime you add an additional mailbox on the domain: xxxxx.xxxx
Regards,
Cloudways Team1 vote -
Update active tickets when you are investigating
The ticketing system has no indication that a call is actively being worked on. I understand that some tickets take some time to investigate, but it would be helpful to know when a ticket is actively being worked on even if there are no results on the investigation yet.
Also, if the ticket is going to take some time to action (ie large/slow process) then inform the ticket/client of an expected timeline rather than leaving the ticket without an update for hours at a time.
2 votes -
Add feedback option under the help section plus have a feedback link on each page
Feedback options are still hard to find -- only found one after 3 to 4 mins looking
- no link on the bottom of subpages - would be great to give page-specific tips and ideas
- nothing in help if I type feedback into search
- no option button at top or bottom of help area which is 2nd place I looked after looking at the page footer
Thanks for a great system -- it's really good -- and I would be happy to help it be better :)
- atAdd feedback option under the help section plus have a feedback link on…1 vote -
improve your onboarding process
I have had a pretty terrible onboarding experience. You issued me a blacklisted IP so I am not able to use transactional email. Your reps then tried to lie to me and tell me it is the domain that is blacklisted. Horrible horrible horrible!
2 votes -
Please can you notify your customers via email about current vulnerabilities with Wordpress etc
Please can you notify your customers via email about current vulnerabilities/wide-spread attacks with Wordpress and other software packages asap.
Today I was made aware of any issue with one of my customer's sites which was not posted on all vulnerabilities sites. On contacting cloudways I was told by a Cloudways representative that there was a current widespread attack on Wordpress sites with a suspect certain version of a plugin installed, that was impacting on a large percentage of wordpress installations.How come you don't notify your admin clients when this first becomes apparent so that:
1. It reduces your service/support…0 votes
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