Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Include a EU based/owned cloud provider

    The current options of infrastructure providers are great, but due to the recent invalidation of the Privacy shield act, some of our clients want providers owned and operated in the EU (not just US-owned companies with data centers in the EU).

    1 vote
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    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  2. Allow ShipStation IP's WooCommerce Access Through Bot Protection

    When we batch orders on ShipStation the callback to the server to change the order status within WooCommerce is not working.

    This started happening after Bot Protection was turned on.

    I understand we can turn Bot Protection off.

    It would just be nice to be protected and to allow ShipStation to change the order status in the application at the same time.

    1 vote
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    0 comments  ·  Woocommerce  ·  Flag idea as inappropriate…  ·  Admin →
  3. Really bad hosting. The only one of 3-4 I have used where I cannot delete useless log files. Will soon move site somewhere else.

    Will soon move site somewhere else. Have had 3-4 hostings previously. This is the only one I cannot purge logs - most of them if not all are useless.

    My site is new and small using less than 15 mb in files and 2-4 mb in files. But already the 7 gb of the storage is used.

    Customer support flagrantly lied when I asked if the 32 GB of storage of vultr high frequency is only for me - for files and db. Apparently NOT LOL. Cloudways is a big liar.

    Did not realize before that cloudways is really bad.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. Cyperpanel with OpenLitespeed

    Please offer Cyperpanel Konfiguration.
    It is based on OpenLitespeed Server and offers great Features like 1 Click Installs of Wordpress.

    1 vote
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    0 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add Rackspace Email Plus & Archiving

    It's awesome to have Rackspace Email integrated with cloudways and the discounted prices is a bonus! Just surprised to learn that this is a half way integration... No option exists for users to add cloud storage (Rackspace Email Plus) or archiving (Rackspace Add Archiving). Please complete this offering and extend the options to add the other plans at the partner discounted price.

    https://www.rackspace.com/email-hosting/webmail/pricing

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  6. phpredis support on laravel hosting. predis is no longer recommended.

    phpredis support on laravel hosting. predis is no longer recommended.

    1 vote
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add ablility to bulk whitelist IP's in Bot protection

    Please add a way to import whitelist IPs from a list(or copy/paste) for "Bot Protection" as now going through the blocked IPs and comparing IPs and whitelisting one by one is hardly an option. Also there are legitimate optimization services that we use that get blocked(like https://nitropack.io for example) and they 10s of IPs so bulk whitelisting is much needed indeed.

    Thank you, guys/gals and I hope this will be implemented sooner.

    3 votes
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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  8. Bot Protection DISABLED BY DEFAULT in the application

    Bot Protection DISABLED BY DEFAULT in the application

    I suggest adding an option to start a new app on the server with the application of the Protection bot OFF by DEFAULT.
    If needed, the administrator can activate it later.
    This prevents false positive blocking when the site is being developed.
    We always use the wordfence plugin for wordpress, it works much better than Malcare's Bot protection.

    Thanks for listening.

    1 vote
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  9. Offer the option to create a new site as a "Staging" site

    Currently, new sites cannot be created with the development user/pass UI for adding a username and password to access the site. When you are developing a new site it is important to keep it from being crawled by search engines, so it needs to be behind password protection. right now the only way to accomplish this is to either edit the htaccess file or else install a maintenance plugin.

    Specifically, I wanted to create a Staging site from a site that is currently hosted on a server that has an older database. My development server has the latest versions of…

    1 vote
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. it would be great if you make it available to limit resources for a specific app

    it would be great if you make it available to limit resources for a specific app

    1 vote
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  11. Custom User Menu

    Cloudways has many settings. They are simple to find and understand, however, in a daily basis, we use just a few of them.

    That's why would be great the abillty to add some links to a user personalized menu trhought shortcuts in the dashboard.

    1 vote
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote
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    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  13. Plase add postgres sql along with mysql....

    Please add Postgres SQL along with MySQL

    2 votes
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  14. One Click auto update all WordPress installs

    Just it. Keep them up to date easily

    1 vote
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    0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  15. Live Shadow Server

    Would it be possible to have a duplicate server that is 1 hour behind the existing server to act as a backup?

    1 vote
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    0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add search to own applications list

    It would be great if you could search the applications list with a keyword.

    Now we have many applications on different servers and it is a bit cumbersome to find the correct application.

    This is how I now do it:
    1. Go to applications list and select one application by random
    2. Change server from the top drop down list
    3. Change to correct application in applications drop down list

    It would be great for applications list to have a search functionality.

    1 vote
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  17. Better UI

    Please make the user backend more user friendly and a clean UI. Vultr does this well

    1 vote
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. iOS mobile app for complete and easy management of cloudways platform.

    Please create an iOS app so I can easily manage your platform and get timely notifications.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  19. Cloudways Review

    Cloudways had its humble beginning in 2009 under the supervision of Pere Hospital, Aaqib Gadit & Uzair Gadit. https://www.cloudhostingfacts.com/cloudways-review/

    1 vote
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    0 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add vultr HF 8GB and 16 to Frankfurt

    We need to be able to scale up our vultr HF server also in Europe.
    Please add the option to scale up at least to 16GB

    1 vote
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
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