Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Offer better yearly plans

    I'm not trying to be mean about it at all. Just wanted to state a fact. Because even on the 2GB $30/month plan, that is only $360 yr. If I paid 360/yr to any other webhost, I'd get a 10-20% discount. But worse, I am paying you $1000... that is 3 years of service, for a 5% discount. Again, I don't see this in a mean way but that is insulting. Yes I know you have people will who will use up 1000 very fast but most average people won't. If you had said something where you deposit $500 and…

    2 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    We updated funds layers to better align with our customers realities.

    We know this time we are closer as people is actually using it :)

    Cloudways Team

  2. 11 votes
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    5 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. WordPress (or other apps) staging (live and test site combination)

    Cloudways definition of staging is somewhat different from other managed WP services like SiteGround and MT Premium WP. It would be great to have dual WP setup for live and test without cloning, and hopefully with easy/simple sync feature.

    176 votes
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    35 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  4. Permit restores when free disk space is available !

    Today i've facing a BIG problem :


    • I have a DO 2GB Server with 40GB disk

    • My apps (total) take about 20GB of disk (50%)

    • One of my apps take about 5MB

    • I can't restore that app (or any other app) as i have "no free available disk space" ??

    After contacting the support they told me that "Yes, if all your applications size is 20 GB, then you need more then 20GB of free disk space as system count total size of all the hosted applications, not the single app."

    So, with about 20GB of free disk space, we…

    3 votes
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    3 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Drupal core update!

    Please update Drupal core to current 7.35, also - it could be an option to update core from admin panel and have "autoupdate" turned on...

    1 vote
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    1 comment  ·  Drupal  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add PHP 5.5x to your stack options

    My developer is asking me for a stack option using PHP 5.5x, it would be great this could be offered on ClicknGo platforms especially considering PHP is recommending 5.4 to be phased out: http://php.net/archive/2014.php#id2014-09-18-2

    51 votes
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    16 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →

    Default applications are launched with PHP 5.5 From Server Settings & Packages section you can now upgrade to 5.6 or downgrade to 5.4 ( plus upgrade mysql, replace it with mariadb and deploy redis).

    Cloudways Team

  7. Lowercase

    Hello!

    When i hover over the "i" symbol right to "x apps" i get "Domain.Com" at "https://clickngo.cloudways.com/server/list/". I think that it would be better if it was all lowercase. "domain.com".

    1 vote
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    completed  ·  0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Post a support article for setup drush alias

    When setting up drush alias from local computer, its difficutl to know the URI, remote-host, remote-user
    create an article to specify the values to enter

    1 vote
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    0 comments  ·  Drupal  ·  Flag idea as inappropriate…  ·  Admin →
  9. get rid od stupid NewRelic spam emails

    HI. I didn't asked, but you installed Newrelic.OK, but I cannot get rid fof their stupid apex < score alerts. Even If I save mail preferences from their unsubscribe link - I'm still getting the same messages.
    HOW TO GET RID OF IT ??

    1 vote
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    Please, check step number 5 (Adjusting Alerting ) of New Relic KB:
    https://support.cloudways.com/entries/89837247-How-to-use-New-Relic-APM-to-monitor-your-applications

    Or step 6 to stop it.

    This week we are going to add option to completely disable it (so not started again on reboot).

    Following community feedback, we are going to deploy it stopped by default on new servers, and when accessing Monitoring → Application tab, you will be prompted to start the service to enable application monitoring.

    We can’t control the alerting default settings when deploying and we are aware that is has created some noise with people with certain applications.

    Cloudways Team

  10. Enable new Frankfurt AWS datacenter

    Please offer magento at AWS in Frankfut! The new AWS datacenter in Europe.

    6 votes
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    1 comment  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  11. PHP max_input_time is missing from the clickngo console (but php max execution time is there) so just need to add the max_input_time as well

    PHP maxinputtime is missing from the clickngo console (but php max execution time is there) so just need to add the maxinputtime as well

    2 votes
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    3 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  12. Include Google Compute Engine as a cloud provider

    Include Google Cloud Platform as an Infrastructure Provider. Google's infrastructure is probably the best in the world, and a great alternative to Amazon's AWS and DigitalOcean.

    In addition, it's price can go as low as $6.05/mo.

    1 vote
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    5 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  13. Stop Relic from SPAMMING me

    I'm getting dozens of emails per day from RELIC. When I try to unsubscribe, it takes me to a subscription page (no unsubscribe option). When I look at my services in your applications console, it says it's turned off. I DO NOT WANT THIS SPAM.

    1 vote
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    Chris, these issues are better and quicker addressed through our support portal than in the feedback page.

    In any case we have taken a look:

    • New Relic service was started from console. I have now stopped it.
    • Also I have disabled all alerts from your New Relic account, so now you shouldn’t receive any more alerts from New Relic. If at some point you want to use it, you will have to start the service and re-enable the alerts.

    We have created a KB where we are adding information about New Relic:
    https://support.cloudways.com/entries/89837247-How-to-use-New-Relic-APM-to-monitor-your-applications

    Cloudways Team

  14. Inside of ClicknGo under Vertical Scale: Calculate costs when considering scaling up the server

    Get cost estimate when moving slider scale, much like pricing tool on front end website of Cloudways.com

    12 votes
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    2 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. mariaDB

    Faster and better database. Created by Original developer of Mysql and Used by best of several big players as alternative for mySQL

    46 votes
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    14 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    This is now completed.

    Under Server Settings & Packages section (Server tab) you can replace mysql with mariadb.

    Please note that it is your responsibility to ensure
    that all the applications in the server will work with the deployed database.

    Enjoy!

    Cloudways Team

  16. Spell WordPress correctly

    WordPress is spelled with a capitol P. All over Cloudways spells it with a lowercase P.

    1 vote
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    0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  17. When will you support in full Magento 1.9.1.0 with MySQL 5.6 and PHP 5.5 ?

    When will you support in full Magento 1.9.1.0 with MySQL 5.6 and PHP 5.5 ? From Magento website: Better site performance and security, now that Magento Community Edition 1.9.1 works with MySQL 5.6 and PHP 5.5. MySQL 5.6 offers merchants improved site speed and scalability, reduced memory usage, and enhanced debugging tools, while PHP 5.5 provides security improvements and ensures merchants have continued access to PHP code updates.

    11 votes
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    2 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →

    Under Server Settings & Packages section in Server tab, you can now upgrade/downgrade PHP (5.4, 5.5 & 5.6) and upgrade mysql to 5.6.

    Cloudways Team

  18. Two factor authentication

    Would love for the option of two step authentication when logging into your site using Google Authenticator or Authy.

    14 votes
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    10 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  19. For WordPress Installation and W3 Total Cache

    The W3 Total Cache plugin, General Settings, should have the Minify and Database Cache methods pre-selected, like the Page Cache, Reverse Proxy

    These should be pre-set like the Page Cache, Reverse Proxy, etc..

    Not a high priority but useful for those new to Cloudways.

    1 vote
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    completed  ·  4 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  20. fixing Magento install

    When I installed Magento - it showed this: http://prntscr.com/61qx05
    Even when I disabled varnish on Magento and cloudways, I was unable to add product to the cart. Empty Cart.
    After few hours - it started to work. But auto-install is corrupted.

    1 vote
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    1 comment  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →

    Auto Installation is not corrupted, You will need to disable PageCache by Phoenix (magento extension) to get rid of the scattered text. This you can do it easily from magento admin.

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