Hi, I've read somewhere in this forum that your architecture don't support multiple php versions. How about making another architecture that supports php versioning per app? It could be a mini server that caters only to single app.

It would be fantastic if Cloudways could make Vultr's latest data centre in Mumbai available to its customers.

Thanks :)

Since database backups are not incremental, there should be an option to be able to choose different backup durations and retention periods, from file backups.

For example, in my eshops I have hourly backup which is ok for files since it is incremental. But hourly full backups on the database can consume disk space for no reason.

Currently, New Relic is seems to only be allowed for NON EU based New Relic accounts.

New Relic support for EU Accounts should be given priority.

I'd find it really useful to be able to add exceptions to this rule by specifying specific URLs you want to allow direct access for. For example AJAX calls to PHP it might be necessary to have.

Please add a way to import whitelist IPs from a list(or copy/paste) for "Bot Protection" as now going through the blocked IPs and comparing IPs and whitelisting one by one is hardly an option. Also there are legitimate optimization services that we use that get blocked(like https://nitropack.io for example) and they 10s of IPs so bulk whitelisting is much needed indeed.

Thank you, guys/gals and I hope this will be implemented sooner.

Offer the ability to wipe all files and database entries, before pulling a fresh copy from live to staging.

Sometimes I need to redo our Sandbox environment.
Most of the time, there are various changes to the files and database.

When I choose overwrite it won't wipe the remaining data.

If I delete the whole app and stage again, I have to redo SSL and other settings.

Please give a third option to the "Live > Staging" process.
- Overwrite
- Incremental
- Wipe and Write

Thank you

Please add an option to lock site like Elementor Cloud.

"When Site Lock is enabled, website visitors will be blocked by a lock screen and will be required to enter a pin code to view the site. Websites with Site Lock enabled will not be discoverable by search engines."

https://elementor.com/help/learn-what-site-lock-is/

Cloudflare has a business level option to create custom name servers.
With so many enterprise options with the 'Cloudflare enterprise' add-on,
incuding the cname of secure.cloudways.cloud

I would request custom name servers to be part of the offering.
It could be as simple as cloudways.ns.cloudflare.com
or as detailed as ns.mydomain.com

Thanks

Increase max storage scalability for the Amazon EC2 server or an addon for Amazon S3 Cloud Storage.

much like the exclude button under staging management - it would be useful to select exactly what file you want to update for two reasons, one deployment would be speedier and less likely to cause any unexpected or unwanted updates

Reset team members password from https://platform.cloudways.com/team/#####/manage

For those of us who have large websites with respect to images, it would be very helpful to have blockstorages in dedicated clouds for these purposes, even if this means an additional cost.

Just simply allow the same password protection option from the UI like staging applications have for any application.

I'd like to be able to get the DB name/file path with an API endpoint. This allows further automation of dev site setups, and has been requested for years on this forum.

Please add the following MySQL Variables in settings so that we can manage and configure the the Database to get rid of errors like "General error: 2006 MySQL server has gone away" and so on.

connecttimeout 10
delayedinserttimeout 300
havestatementtimeout YES
innodbflushlogattimeout 1
innodblockwaittimeout 300
innodbrollbackontimeout OFF
interactivetimeout 180
lockwaittimeout 31536000
netreadtimeout 30
netwritetimeout 60
rplstopslavetimeout 31536000
slavenettimeout 60
waittimeout 300