Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Please update libtidy

    The one you have is from 2009! and there is no way for using to manually install the new version.

    http://binaries.html-tidy.org/

    1 vote

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  2. Please, stop rounding off charges!

    I think is not fair rounding off values, since we're not playing math, but dealing with money. By rounding values, people are unwittingly donating money to Cloudways! What about non dollar paying customers? As an example, by rounding $0.5 to $1, customers are paying more $0.5 for nothing, and customers which pay in reals are paying around R$ 1.65, just for nothing. Please, stop doing that. You are a company, not a non-profit organization we are helping with this "donations". If Cloudways thinks backups costs are high, simply make a price readjustment on it.

    4 votes

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  3. More repositories to one application

    Now we can add only one repository do application from admin panel - If I want to add another repository I must to do it via SSH - this is
    impediment and totally incomprehensible.

    Thanks.

    1 vote

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  4. Use supported PHP timezones (America/Chicago instead of US/Central)

    Some of the PHP timezones listed on the basic settings and packages page are not supported by PHP. For example, I can select "US/Central" as a timezone, but PHP only supports "America/Chicago", which isn't an option. See: https://secure.php.net/manual/en/timezones.others.php

    2 votes

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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Add Tiny Tiny RSS as an app

    Allow the RSS reader Tiny Tiny Tss to be installed on Cloudways. https://tt-rss.org

    2 votes

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  6. Add iowait to the monitoring system for better CPU/HDD Monitoring

    iowait tells us how much time the CPU is waiting for the HDD - which would be very useful when identifying the bottleneck on a server so we can better decide what and when to upgrade

    1 vote

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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Add PHP and MySQL Timezone GMT +1 BERLIN again

    The PHP/ MySQL Timezone for GMT +1 Berlin is missing in the server settings tab.

    4 votes

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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Always populate raw post data

    alwayspopulaterawpostdata settings

    1 vote

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    1 comment  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →

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  9. 2 votes

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  10. Allow other SQL GUIs to connect to the database

    Cloudways should allow their users to connect to their databases with the MYSQL GUI of their choice. I was unable to use MySQL Workbench and Cloudways support essentially told me they couldn't help me because the tech believed there was an incompatibility with the OSX version and the Cloudways server. So I'm stuck using the Cloudways interface, which is not nearly as powerful as Sequel Pro.

    5 votes

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  11. Simple Machines Forum (SMF)

    It would be great to also host a Simple Machines Forum (SMF) as an option, that way I could have ALL my sites only here.

    I think it would be great for Cloudways and for your other customers too as SMF is a widely used forum application that could seriously expand the breadth of your service reach and the happiness of your clients.

    Their website is here http://www.simplemachines.org/ just to make life easier.

    Thanks!

    1 vote

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  12. 'My Applications' list of applications

    Rather than list all apps by their "wordpress-12345-45678-987564-app" number, list those that actually have a domain name attached to them, and all others without domain names as above

    3 votes

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    1 comment  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Documentation for server setting & packages

    Create a documentation to explain server setting & packages for basic and advanced tabs please, is help to chose better configuration for some aplications

    13 votes

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    1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Offer an API Gateway service that manages RESTful endpoints to SQL databases

    Provide endpoint mapping, user and authentication management for accessing data via RESTful api calls to the SQL databases. Include Swagger as a means of specifying/ testing the API's

    1 vote

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  15. Improve Server/Application Navigation in the new console

    In the old platform, it was easy to switch between servers and applications with one click -- there was always the main "Server" dropdown at the top, and then below it, once you switched to the "Application" tab of a given server, you could easily switch between the applications on that server.

    In the new console, servers & applications seem to be treated as totally separate entities, and the lack of hierarchy is very confusing and cumbersome to navigate.

    Please bring back the double-drop-down system. At the top, ALWAYS have a Server selector AND an Application selector. This will make…

    2 votes

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  16. Projects - Bulk Create Projects

    Bulk Add and Edit Projects

    It would be nice to create many projects at once. Type/copy and paste into a multiline text field, and/or upload a simple .csv to make many projects at once.

    2 votes

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  17. 2 votes

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  18. Moodle Slash arguments be enabled

    Moodle recommends that Slash arguments be enabled by adding the rule in the .htaccess however it does not work, therefore please enable someone on the server.

    1 vote

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  19. Allow customers to retain their servers when leaving

    I understand you need to limit control. If I need to migrate away from cloudways can you give me access to the server and "detach" from cloudways? Most clients will be fine, but if we hit a "wall" where need to do something you won't let us then want to take entire server config and since we already have the droplet - just let me have it! You can even charge a migration out fee.

    1 vote

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  20. civicrm

    wordpress / drupal civicrm on separate database

    1 vote

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