Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Loggly App Addon

    I would like to be able to deploy Loggly to my servers, however with limited access I am unable to perform this.

    I would be very handy if Cloudways gave the option to deploy loggly with a few clicks.

    All I really want is access to the apache log files, for all the servers across our accounts in one centralised place.

    10 votes

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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Fine grain team member permissions

    Please add permissions/restrictions for:

    Purchasing additional services
    Scaling the server
    Changing packages
    Managing Addons

    10 votes

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    2 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Drupal site migration documentation

    I am having a lot of permission issues trying to migrate a drupal site. a simple document on how to migrate a site would be nice.... back to trial and error.

    1 vote

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  4. Fix the ClicknGo functions that don't work in Firefox

    There's no way Cloudways should have functionality in the ClicknGo console that fails outright when using Firefox. (Specifically referring to clicktocopy buttons). At this point in time, cross-browser functionality should be a given, especially for admin pages.

    Either implement the extra functionality in a way that is compatible with all major browsers, create an automatic fallback solution for no-supported browsers, or at the very least, put a notation on each non-compatible function marking the browsers with which it will not work. As it is now, it's a major frustration that makes Cloudways look amateurish when the reason for the failure…

    2 votes

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    1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Paul can you list any other functionality that is not working with Firebox (besides clicktocopy) and the version of Firefox you are using and in which OS?. This will help.

    We do try to test console functionality in all browsers/OS combinations, but we may have missed some.

    Cloudways Team

  5. Force Varnish cache when HTTP Authentication is enabled

    For development reasons we protect our application with HTTP AUTH

    After user has been authenticated varnish is not caching the request because of the authorization header always being sent (see default.vcl).

    Add "unset req.http.Authorization" after auth check on vcl_recv to force caching.

    3 votes

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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Wish a clone/backup button on the right site of Click&Go sql manager, just to easy clone or backup database

    Wish a clone/backup button on the right site of Click&Go sql manager, just to easy clone or backup database

    1 vote

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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Optimize the performance of the Object cache (W3TC) in the WordPress admin panel

    Enabling "Objects cache" option slows down the admin panel several times and does the admin job uncomfortable. This is confirmed as the objective admin panel page load time, and when I tested perfomance with the P3 plugin. Disabling this option or use "Database cache" instead of "Objects cache" returns the speed of the admin panel at an acceptable level.

    I use the W3TC plugin to cache the site in full accordance with your guidelines. This problem constantly exists as in the Cloudways WordPress Cloud Platform and in the Cloudways WooCommerce Cloud Platform.

    It seems that the problem requires a more…

    14 votes

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    6 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Allow setting number of apache threads

    We need to increase PHP memory significantly for some resource intensive tasks. To allow the server to still have enough memory, we should reduce the number of Apache threads. Please provide this capability.

    2 votes

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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Use Zeroclipboard instead of flash for the "click-to-copy" functionality

    just a request - on the application dashboard, you have all the usernames and passwords for various things (DB, Admin, SFTP, SSH). All of these use flash - it is very hard to use this on Linux machines. Please use what Github uses - Zeroclipboard. See how easily you can copy paste the "SSH Clone URL" on the right side of github: https://github.com/z…om/zeroclipboard/zeroclipboard . it will be massively useful for people like me

    3 votes

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    1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Email alerts - technical alerts to one email id and server and billing related alerts to other

    I would like to register two email addresses on cloudways account. One would be only for IT technical issues and the other one would be only for financial issues. So all payment alerts and emails would be sent to financial department email id and all emails about technical issues would be sent to our IT department email.

    Thanks.
    Best Regards,
    Eduardo Felippetto.

    3 votes

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  11. Better New Relic Alerts

    The New Relic Alert email messages sent by the system are not helpful.

    The messages reference an application ID such as 'wordpress-000-00000-00000.cloudwaysapps.com.' This does me no good at all. I have more than a dozen servers, many of which have multiple apps.

    Without going into each individual server and checking the cloudwaysapps addresss for each of its apps, I have no way of knowing which app is actually generating this error. These errors need to provide two pieces of additional information to be useful 1) the name of the server, and 2) the name of the app. In both cases,…

    11 votes

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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Drupal secure on install

    Please could you find a way to keep up-to-date with Drupal core security updates (eg. current 7.38 has a critical security flaw). It's a PITA to get a security email immediately on install and have to go in and update. Isn't there a way to pull the latest secure core as part of your install process?

    Thanks, Neil

    3 votes

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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

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  13. 2 votes

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    1 comment  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Offer Cloud Hosting Provider Wable.com

    Wable is similar to Digital Ocean but superior in terms of raw power value per dollar. Wable is similar to Vultr but again, superior in terms of raw power per dollar. Many people online Vultr as an alternative to Digital Ocean, if that is you, check out Wable.

    18 votes

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    2 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Offer Ramnode VPS

    Please offer ramnode as an option. They have good track record of positive reviews, and their specs depending on price range is even better than DO.

    12 votes

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  16. How to setup the sender mail for each website, please?

    Hi,

    I am using Gmail SMTP for current server, which related email is sinoceo@hotmail.com.

    Now I am testing Magento website, which when customer place order or signup, the Magento will send related email to the customer but the sender always is honestyplus@gmail, which is our Gmail account for Gmail SMTP. But we need the sender if what we setup, such as info@thumbpackaging.com for thumbpackaging.com website. So how we should setup, please? I believe it's related with the server because I am also using other server from Knownhost.com, which we launched many websites and the sender both are different according…

    4 votes

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  17. Option to DELETE account quickly

    This is a follow-up to this: http://feedback.cloudways.com/forums/203824-service-improvement/suggestions/9504162-option-to-close-account-quickly

    As I said, what I am suggesting here is a quick way to properly CLOSE/DELETE an account.

    Cloudways currently does not offer such an option.

    1 vote

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  18. Add a text option for 2 factor authentication

    The 2 factor authentication is a great feature! You might even get more users on board if there could be an option to receive a text instead of a message through Google Authenticator (ease of use).

    1 vote

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  19. Trial Account expires after deleting a server

    I was setting up a trial account to evaluate Cloudways. I created a server on DigitalOcean, but noticed only after creation that the default location was set to London.

    Being in the US, I wanted to recreate it in the SF or NY zone. So I clicked to delete the server.

    Immediately after deleting, I was presented with a message stating that my 14-day trial account was now expired... just minutes in.

    I'm fine with a one server limit, but I would expect that to be limited to one simultaneous instance.

    In lieu of that, it would have been nice…

    2 votes

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  20. Receive alert also in mobile with SMS (In case the services are stucked)

    "In case the services are stucked , then our system automatically generates an email on your provided email address."

    I suggest to receive the alert also in my mobile with SMS,
    just to prevent downtimes, faster,

    4 votes

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