Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Automatic Scaling

    Would be nice if we had an auto scaling feature where the server would automatically upgrade to the next level in the event a site is posted on a news site or all of a sudden got a rush of traffic.

    Example the server load is 85% the system knows to upgrade. The downtime for an upgrade on Amazon is about 5-10 mins. That's better than having your site down for an hour because the server is overloaded.

    20 votes
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    5 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Kyup is now live from Cloudways. Automated scaling up is available. Scaling down is not automated by now, but we are working with Kyup to make it a reality asap.

    Cloudways Team

  2. Option to download a full application backup from console (web files + database)

    I want downloadable backups to transfer them to some other server or our inhouse server.

    It is very important to have different locational or different provider to have my backup
    as somefine day if something happens to your infra (i really don't wish) but data is crucial and i want to be dead sure
    i have 5 customers to refer to but with out option of thirdparty backup they will not get to you

    100 votes
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    12 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    This has now been completed. In Server tab, under Backup section you can now enable “Local Backups”.

    This will take, additionally to the off-site backup, a local application backup (both files and database) in the local_backup sub-folder of each application. Just one backup set (latest) will be stored there.

    You can automate downloading backups to wherever you want via SSH/SFTP.

    We are going to create KB’s and a blog post related to this new feature. Will post links here when done.

    Cloudways Team

  3. 27 votes
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    9 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

    We have got into a partnership with Sucuri where we can offer their services at a discounted price. Read more here:
    https://support.cloudways.com/how-to-setup-sucuri-antivirus-website-monitoring/

    After extensive research, we think Sucuri is the best option for our customers. They are experts in the CMSs we deploy (Wordpress, Magento …) and their services have the flexibility our customers need (including on-demand site cleaning).

    Cloudways Team

  4. Support Git push / pull to remote via SSH

    The current Git Deployment feature is great but doesn't support committing and pushing changes back to the remote repo. Files are changed when new plugins are installed or media is uploaded and these files will be excluded from the repo if they aren't committed and pushed.

    Users could bypass the Git Deployment feature all together and use native Git via SSH if they were allowed access to the .ssh folder. However in order to push and pull to a remote repo via SSH, Git needs to write to the .ssh folder which you forbid. I understand you don't want to…

    29 votes
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    6 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    With the new credentials system (http://www.cloudways.com/blog/old-ssh-sftp-user-to-the-new-credentials-system/) recently deployed, you can now use all git functionality via command line (push, pull, clone …).

    This will work ONLY for master credentials (https://support.cloudways.com/difference-between-master-credentials-and-application-credentials/) as team members don’t have SSH access anymore.

    With master user now, you can create your own .ssh folder, so all git options should be unlocked.

    Please note this refers to git execution from the command line and is different from the basic Git Deployment feature integrated with our console (https://support.cloudways.com/using-git-for-deployment/), that will just pull a remote repository from the console, store it locally on the server and sync it with the public_html folder of your application and is aimed at users with basic git needs and not comfortable with the command line.

    Cloudways Team

  5. Offer Cloud Hosting Provider Vultr

    Vultr is now a strong competitor in the Cloud arena, and it offers better deals than DigitalOcean such as 768MB of RAM and 1TB monthly bandwidth for only $5 USD. It'll massively increase your customers by having better offers from strong competitors.

    80 votes
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    18 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  6. Wordpress Security

    For wordpress security, it is a common practice to move up by one level the wp-config.php file from the publichtml directory. Allowing the very important wp-confog.php file to remain in the publichtml directory is considered unsafe. Presently this is not possible in cloudways. WIll this be allowed by cloudways in the futire?

    12 votes
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    completed  ·  5 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  7. Enable new Frankfurt dgitalocean datacenter

    Please offer dgitalocean Datacenter in Frankfut!

    9 votes
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    1 comment  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →
  8. Realtime billing dashboard

    It would be very helpful to me to get my realtime billing counter display in the members area under the billing section, so I could evaluate how much cost I will actually pay depending on new services, upgrading services (scaling) or degrading and stopping services.

    Now, I have to wait for the end of the month for this.

    Google and Amazon give me realtime billing. please see if you can develop similar functionality.

    Regards,
    Nadav Kavalerchik

    11 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. fade / move notification popup

    It is a pain in the ass to have to click the mini "x" after a trivial task is performed. perhaps, make the notification disappear after a few seconds or just move the notification to the left or right and not from the top near the DROPDOWN

    5 votes
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    completed  ·  1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow for custom retention period for backups (currently max 15 days)

    I would like to set retention to 1 year if I want to.

    36 votes
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    completed  ·  5 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  11. Change Mysql timezone for entire server

    I am from Mexico and my company uses default timstamp in all our tables and we have a lot of POS installed that required exact datetime from my country

    3 votes
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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Reset File Permission

    A button in the application dashboard which would allow us to reset the file permissions for that particular application.

    1 vote
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    completed  ·  1 comment  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  13. "Default Application" for server public IP

    When I create a $20 Digital Ocean server it's because I'm looking for power! When I host 2+ applications, I'm unable to control which application is attached to the default IP. What if I want application #5 to be the primary website shown when someone visit's the "default ip"?

    40 votes
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    5 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. SSH On Off Button

    A simple button to turn ssh on and off, ssh can be turned off until the admin needs to use it so it adds an additional level of security straight on the dashboard. Thanks

    27 votes
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    completed  ·  3 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  15. SPDY

    It would be good idea to start implement SPDY from Google. In this time its relatively heavy pressure for https sites (in my opinion its good idea at all). In this case Varnish is out, so put option for SPDY will be logical step for sites using SSL certificates.

    35 votes
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    completed  ·  18 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  16. 10 votes
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    5 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

    This has been completed. All new applications are deployed with proper settings and we are working on applying same settings to all existing applications.

    Cloudways Team

  17. have a disk-size check before cloning app

    have a disk-size check before cloning app to make sure server has enough space

    2 votes
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    completed  ·  0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Master SFTP/SSH user for my servers (access to all applications)

    I should be able to SFTP into 1 access point and have access to all of my applications.

    19 votes
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    8 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Please upgrade Drush to a current version, Drush 7.x, that works with Drupal 8. Your current version is several years old.

    As the title says, please upgrade to the current Drush 7.x that works with Drupal 8. I just signed on and understood that your drush was up to date.

    6 votes
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    7 comments  ·  Drupal  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add the functionality to search for a specific app on the server page or list them all in one place.

    For users that have many many servers and many apps on each of those servers it is hard to find specific applications quickly. As my server/apps list continues to get larger and larger it will only grow to be a bigger problem.

    Maybe a "quicklinks" area at the top of the page that has a dropdown of all your applications listed alphabetically, when chosen you will be taken to the details page of that specific app as it does currently.

    Aggregating all the servers applications into one additional place for selection, I think, would be the best and most simple…

    5 votes
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    3 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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