Service Improvement
Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!
-
have a disk-size check before cloning app
have a disk-size check before cloning app to make sure server has enough space
2 votes -
Master SFTP/SSH user for my servers (access to all applications)
I should be able to SFTP into 1 access point and have access to all of my applications.
19 votesThis is now live.
Cloudways Team
-
Please upgrade Drush to a current version, Drush 7.x, that works with Drupal 8. Your current version is several years old.
As the title says, please upgrade to the current Drush 7.x that works with Drupal 8. I just signed on and understood that your drush was up to date.
6 votesDrupal 8 is now available for deployments and ships with latest Drush.
Cloudways Team
-
Add the functionality to search for a specific app on the server page or list them all in one place.
For users that have many many servers and many apps on each of those servers it is hard to find specific applications quickly. As my server/apps list continues to get larger and larger it will only grow to be a bigger problem.
Maybe a "quicklinks" area at the top of the page that has a dropdown of all your applications listed alphabetically, when chosen you will be taken to the details page of that specific app as it does currently.
Aggregating all the servers applications into one additional place for selection, I think, would be the best and most simple…
5 votesThis is now done. Find option “Filter Apps/Servers” on the top right console corner.
Let us know your thoughts.
Cloudways Team
-
Offer better yearly plans
I'm not trying to be mean about it at all. Just wanted to state a fact. Because even on the 2GB $30/month plan, that is only $360 yr. If I paid 360/yr to any other webhost, I'd get a 10-20% discount. But worse, I am paying you $1000... that is 3 years of service, for a 5% discount. Again, I don't see this in a mean way but that is insulting. Yes I know you have people will who will use up 1000 very fast but most average people won't. If you had said something where you deposit $500 and…
2 votesWe updated funds layers to better align with our customers realities.
We know this time we are closer as people is actually using it :)
Cloudways Team
-
Multiple SSH keys per server
In http://feedback.cloudways.com/forums/203824-service-improvement/suggestions/5944352-ssh-keys-to-access-my-servers-instead-of-password SSH key access was enabled to server but just with one key.
Please allow multiple keys to be uploaded.
11 votesThis is now live.
Both Master and Application users allow for SSH key authentication with multiple keys per user.
Cloudways Team
-
WordPress (or other apps) staging (live and test site combination)
Cloudways definition of staging is somewhat different from other managed WP services like SiteGround and MT Premium WP. It would be great to have dual WP setup for live and test without cloning, and hopefully with easy/simple sync feature.
176 votesWe are happy to announce that our Staging feature is out of Beta. In case you encounter any issue, please inform us via Live Chat or open a support ticket.
For information on how to use Staging please refer to KB link below,
https://support.cloudways.com/create-staging-environment-site/
Cloudways Team
-
Permit restores when free disk space is available !
Today i've facing a BIG problem :
- I have a DO 2GB Server with 40GB disk
- My apps (total) take about 20GB of disk (50%)
- One of my apps take about 5MB
- I can't restore that app (or any other app) as i have "no free available disk space" ??
After contacting the support they told me that "Yes, if all your applications size is 20 GB, then you need more then 20GB of free disk space as system count total size of all the hosted applications, not the single app."
So, with about 20GB of free disk space, we…
3 votesThis is now done.
Cloudways Team
-
Drupal core update!
Please update Drupal core to current 7.35, also - it could be an option to update core from admin panel and have "autoupdate" turned on...
1 voteWe do apps updates on monthly cycles. Next will be beginning of April.
Cloudways Team
-
Add PHP 5.5x to your stack options
My developer is asking me for a stack option using PHP 5.5x, it would be great this could be offered on ClicknGo platforms especially considering PHP is recommending 5.4 to be phased out: http://php.net/archive/2014.php#id2014-09-18-2
51 votesDefault applications are launched with PHP 5.5 From Server Settings & Packages section you can now upgrade to 5.6 or downgrade to 5.4 ( plus upgrade mysql, replace it with mariadb and deploy redis).
Cloudways Team
-
Lowercase
Hello!
When i hover over the "i" symbol right to "x apps" i get "Domain.Com" at "https://clickngo.cloudways.com/server/list/". I think that it would be better if it was all lowercase. "domain.com".
1 vote -
Post a support article for setup drush alias
When setting up drush alias from local computer, its difficutl to know the URI, remote-host, remote-user
create an article to specify the values to enter1 voteThis has been done:
Cloudways Team
-
get rid od stupid NewRelic spam emails
HI. I didn't asked, but you installed Newrelic.OK, but I cannot get rid fof their stupid apex < score alerts. Even If I save mail preferences from their unsubscribe link - I'm still getting the same messages.
HOW TO GET RID OF IT ??1 votePlease, check step number 5 (Adjusting Alerting ) of New Relic KB:
https://support.cloudways.com/entries/89837247-How-to-use-New-Relic-APM-to-monitor-your-applicationsOr step 6 to stop it.
This week we are going to add option to completely disable it (so not started again on reboot).
Following community feedback, we are going to deploy it stopped by default on new servers, and when accessing Monitoring → Application tab, you will be prompted to start the service to enable application monitoring.
We can’t control the alerting default settings when deploying and we are aware that is has created some noise with people with certain applications.
Cloudways Team
-
Enable new Frankfurt AWS datacenter
Please offer magento at AWS in Frankfut! The new AWS datacenter in Europe.
6 votesCompleted a while ago but we forgot to update.
Cloudways Team
-
PHP max_input_time is missing from the clickngo console (but php max execution time is there) so just need to add the max_input_time as well
PHP maxinputtime is missing from the clickngo console (but php max execution time is there) so just need to add the maxinputtime as well
2 votesThis is now live. You can find it under Server Settings → Advanced tab.
Cloudways Team
-
Include Google Compute Engine as a cloud provider
Include Google Cloud Platform as an Infrastructure Provider. Google's infrastructure is probably the best in the world, and a great alternative to Amazon's AWS and DigitalOcean.
In addition, it's price can go as low as $6.05/mo.
1 voteGCE is not live!
Cloudways Team
-
Stop Relic from SPAMMING me
I'm getting dozens of emails per day from RELIC. When I try to unsubscribe, it takes me to a subscription page (no unsubscribe option). When I look at my services in your applications console, it says it's turned off. I DO NOT WANT THIS SPAM.
1 voteChris, these issues are better and quicker addressed through our support portal than in the feedback page.
In any case we have taken a look:
- New Relic service was started from console. I have now stopped it.
- Also I have disabled all alerts from your New Relic account, so now you shouldn’t receive any more alerts from New Relic. If at some point you want to use it, you will have to start the service and re-enable the alerts.
We have created a KB where we are adding information about New Relic:
https://support.cloudways.com/entries/89837247-How-to-use-New-Relic-APM-to-monitor-your-applicationsCloudways Team
-
Inside of ClicknGo under Vertical Scale: Calculate costs when considering scaling up the server
Get cost estimate when moving slider scale, much like pricing tool on front end website of Cloudways.com
12 votesYou will now see new hourly and monthly prices in the same vertical scaling tab when scaling.
Cloudways Team
-
mariaDB
Faster and better database. Created by Original developer of Mysql and Used by best of several big players as alternative for mySQL
46 votesThis is now completed.
Under Server Settings & Packages section (Server tab) you can replace mysql with mariadb.
Please note that it is your responsibility to ensure
that all the applications in the server will work with the deployed database.Enjoy!
Cloudways Team
-
Spell WordPress correctly
WordPress is spelled with a capitol P. All over Cloudways spells it with a lowercase P.
1 voteThx for pointing this out, passing to marketing/content teams.
Cloudways Team
- Don't see your idea?