Whenever I click any customer support response link received on our email like this- http://tickets.cloudways.com/hc/requests/60596 , it first asks me to open and login 'Cloudways Console Platform' and then it opens the server dashboard, then I need to click help button on the top left, then 'create ticket' and then my activities to see my support tickets.

Why can't we directly login to https://tickets.cloudways.com to check our support ticket?

Kindly work on this process flow.

Thanks.

There is currently no way to store images in a folder on the server and view them without the exact URL. I recommend adding a feature like this. It's pretty basic and a helpful function.

Exclude categories/products,

Option to Restore Application over a New Server, this to continue to debuging it without meshing with the old one

The current version of Pear on Digital Ocean servers is not compatible with PHP 7. Pear needs to be upgraded to 1.10. There are others which could be updated/added as well, such as php7.0-mbstring & php7.0-zip.
See https://tickets.cloudways.com/hc/en-us/requests/66271 for more info.

Silverstripe is the best php cms. you should make hosting it easy. unfortunately the nginx settings and varnish seem to cause couldways a lot of problem when hosting silverstripe.

The autorenewal of SSLs doesn't work. I know you're working on it. But to minimise the down time could you at least notify by email before the SSL expires so we can quickly act on it and manual renew?

so we can easily edit the remote files.

the command is similar to this.

sudo sshfs -o allowother usernamehere@111.222.111.222:/home/11111.cloudwaysapps.com/dasdsqdsdssgghju/publichtml/ /mnt/cw-remote-app/

more details cold be read here: https://www.digitalocean.com/community/tutorials/how-to-use-sshfs-to-mount-remote-file-systems-over-ssh

i know, i could login via ssh and edit the files in place, but both vi, vim and nano are 'messing up' with my source files. don't know why. some charecter encoding problem maybe. could find a solution yet.

It's important to "not show" Cloudways brand and contact info for some customers.

Please tell us what server has been autoscaled, currently not ver helpful.

I think it will be good to have more flexibility in server options. Like having separate server for web and database. Having clusters of servers. This enables to serve large customers

Console customise colours

database server and code base server should be different. specially in AWS where we can create both application server and database server.

We should be able to purchase blockstorage and be able to have backups stored on said blockstorage (preferably non-ssd) for the providers that support it.

That way we can keep any quantity of backups that we require.

Alternative 2 factor authentication. Currently you only support smart phone app.

Hello,
Your web site should list front and center, on the home page and the pricing and plans pages, how many visitors each plan serves...

E.g., 17/month ... 30-40k visits monthly
34/month ... 100k monthly, etc
This info is not easily found and it is frustrating.

Taiga.io is one of the most popular agile team productivity app. There is a self hosted version. Would be nice if we have this in cloudways as an option to install on a server

Please add option to "set timeout for php-fpm" to prevent nginx timeout problem. One way, among others, can be to increasing fastcgireadtimeout in Nginx configuration.

Please add advanced/custom PHP configuration for the server, so I just type the config, so it will effect to all apps. At the moment I only able to see the custom/advanced setting for app. Not the server.