Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Cloudways Support Ticketing Platform should work independently.

    Whenever I click any customer support response link received on our email like this- http://tickets.cloudways.com/hc/requests/60596 , it first asks me to open and login 'Cloudways Console Platform' and then it opens the server dashboard, then I need to click help button on the top left, then 'create ticket' and then my activities to see my support tickets.

    Why can't we directly login to https://tickets.cloudways.com to check our support ticket?

    Kindly work on this process flow.

    Thanks.

    5 votes

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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Add file (img) storage and organization ability

    There is currently no way to store images in a folder on the server and view them without the exact URL. I recommend adding a feature like this. It's pretty basic and a helpful function.

    1 vote

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  3. 1 vote

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    1 comment  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Option to Restore Application over a New Server

    Option to Restore Application over a New Server, this to continue to debuging it without meshing with the old one

    3 votes

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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Update pear for compatibility with your PHP7 servers

    The current version of Pear on Digital Ocean servers is not compatible with PHP 7. Pear needs to be upgraded to 1.10. There are others which could be updated/added as well, such as php7.0-mbstring & php7.0-zip.
    See https://tickets.cloudways.com/hc/en-us/requests/66271 for more info.

    1 vote

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    0 comments  ·  Software Updates  ·  Flag idea as inappropriate…  ·  Admin →

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  6. You seem to have a lot of problems hosting silverstirpe. Please add a package for that.

    Silverstripe is the best php cms. you should make hosting it easy. unfortunately the nginx settings and varnish seem to cause couldways a lot of problem when hosting silverstripe.

    2 votes

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    1 comment  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →

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  7. SSL Autorenewal Doesn't Work - Email Notification before Expiry?

    The autorenewal of SSLs doesn't work. I know you're working on it. But to minimise the down time could you at least notify by email before the SSL expires so we can quickly act on it and manual renew?

    1 vote

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  8. make possible for us to use ssh-fs to mount the remote app folder locally

    so we can easily edit the remote files.

    the command is similar to this.

    sudo sshfs -o allowother usernamehere@111.222.111.222:/home/11111.cloudwaysapps.com/dasdsqdsdssgghju/publichtml/ /mnt/cw-remote-app/

    more details cold be read here: https://www.digitalocean.com/community/tutorials/how-to-use-sshfs-to-mount-remote-file-systems-over-ssh

    i know, i could login via ssh and edit the files in place, but both vi, vim and nano are 'messing up' with my source files. don't know why. some charecter encoding problem maybe. could find a solution yet.

    2 votes

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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Create a way of customize MySQL Admin Screen

    It's important to "not show" Cloudways brand and contact info for some customers.

    1 vote

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  10. CloudwaysBot Auto-Scale alerts

    Please tell us what server has been autoscaled, currently not ver helpful.

    1 vote

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  11. distributed architechure

    I think it will be good to have more flexibility in server options. Like having separate server for web and database. Having clusters of servers. This enables to serve large customers

    1 vote

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  12. 1 vote

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  13. database server and code base server should be different

    database server and code base server should be different. specially in AWS where we can create both application server and database server.

    1 vote

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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Have blockstorage as backup target

    We should be able to purchase blockstorage and be able to have backups stored on said blockstorage (preferably non-ssd) for the providers that support it.

    That way we can keep any quantity of backups that we require.

    3 votes

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  15. 1 vote

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  16. U2F

    Alternative 2 factor authentication. Currently you only support smart phone app.

    2 votes

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  17. Pricing page should list how many visitors each plan serves

    Hello,
    Your web site should list front and center, on the home page and the pricing and plans pages, how many visitors each plan serves...

    E.g., 17/month ... 30-40k visits monthly
    34/month ... 100k monthly, etc
    This info is not easily found and it is frustrating.

    1 vote

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  18. add Taiga.io as an available package

    Taiga.io is one of the most popular agile team productivity app. There is a self hosted version. Would be nice if we have this in cloudways as an option to install on a server

    1 vote

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  19. Please add option to "set timeout for php-fpm" to prevent nginx timeout problem

    Please add option to "set timeout for php-fpm" to prevent nginx timeout problem. One way, among others, can be to increasing fastcgireadtimeout in Nginx configuration.

    1 vote

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  20. please add advanced/custom PHP configuration for the server, so I just type the config

    Please add advanced/custom PHP configuration for the server, so I just type the config, so it will effect to all apps. At the moment I only able to see the custom/advanced setting for app. Not the server.

    4 votes

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