Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Progressive Web App (PWA)

    Make your web console a progressive web app so that we can install directly to our android/ios home screens using "Add to ..." button.

    Also add a service worker for offline access of already loaded data.

    1 vote

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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Need shrink option to shrink files and database any time from one server application to another server application. Need option like clon.

    Actually, we have two application on the different server. one is our production website and another one is our stage website. some times we need to shrink the code and database of production into stage site. but this option is not here. please provide us these option into the cloudways panel like clone option.

    1 vote

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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Support for IDN and Let's Encrypt

    Let's encrypt supports IDN (Internationalized domain name), domain names with accented characters. However Cloudways implementation does not support Let's Encrypt with IDN,. Please update the Cloudways code

    1 vote

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  4. PCRE version too low for PHP 7.0

    Hi there,

    as you can read here: https://secure.php.net/manual/en/pcre.installation.php
    with PHP 7.0.3 the minimum required version of PCRE is 8.38.

    Your servers still use PCRE version 8.35. Dunno if I am the first who experiences this problem, but this leads to PHP sigfault crashes in my applications (TYPO3, Shopware) and they do not respond any more.

    Any chance you're updating to PCRE 8.38 in the near future?

    Thanky a lot,
    Wolfgang

    1 vote

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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Allow systemd from the command line

    Allow access to commands like systemd from the command line for automating within scripts and use from the command line.

    1 vote

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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Allow restricted server access but full app access to team members

    Lets say you have a staging server with multiple apps/sites on it. A dev on your team might be working on multiple apps on that server, and need access to all of them.

    This is currently not possible, unless you also give FULL server access to that team member. Which then means that just because the person should be able to access and work with all the apps on the server, he/she also has access to potentially harmful settings such as package control, scaling, and even server deletion.

    Simply, all the permission checkboxes are good as they are, but we…

    2 votes

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  7. DTAP : Development, Testing, Acceptance and Production

    It will be very nice when whe have a OTAP street so we can Develop, Testing, aceptance and production in 1, 2, 3, 4 steps to go live and go back.

    something like: http://www.saisystems.com/sites/all/themes/avisione/images/testingGraphic2.png

    1 vote

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  8. Automatic SFTP Credentials

    When setting up a new application, generating SFTP details would be a great idea, this should work for the current logged in user.

    This would make the setup process even easier, let's face it we all use SFTP (with our deployment servers), why do we need to do this manually

    Thanks
    Bob

    3 votes

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  9. InnoDB memcached Plugin for MySQL 5.6

    Since you offer MySQL 5.6 and install Memcache it would be nice to have a native NoSQL setup using the InnoDB memcached Plugin

    https://dev.mysql.com/doc/refman/5.6/en/innodb-memcached-setup.html

    1 vote

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  10. Improved KB

    Simply, what I want to achieve:
    - Great speed
    - Maximize CW feature

    For example, you have kb about w3tc. What if the question I don't see on the kb? Leaving a comment or live chat. But, many comments remain unanswered. And now I need to figure out how to set w3tc for maximum performance here in cloudways.

    Here on feedback forum. There's no quick answer.

    On the other side, on live chat the customer service seems distracted sometimes and giving kb as their reference. If the kb is important to for your customer service then please improve it.

    You…

    39 votes

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    1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →

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  11. FAQ suggestion.

    May I suggest you add the following to your FAQ... How long does Cloudways free trial last? A. You have a full 3 days to experience the magic. (for example)

    1 vote

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  12. 1 vote

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  13. Explicitly warn in the Access Detail page that your IP could be banned...

    Please, for the love of god, write somewhere in the Access Detail page that your IP could be banned... In big bold letters would be nice.

    I struggled for 7 hours to figure out why I kept getting “Software caused connection abort” errors while connecting with SFTP. I didn't even know when my IP got banned, or why.

    The project manager whitelisted it and it's fine now...

    1 vote

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  14. Cloudways Support Ticketing Platform should work independently.

    Whenever I click any customer support response link received on our email like this- http://tickets.cloudways.com/hc/requests/60596 , it first asks me to open and login 'Cloudways Console Platform' and then it opens the server dashboard, then I need to click help button on the top left, then 'create ticket' and then my activities to see my support tickets.

    Why can't we directly login to https://tickets.cloudways.com to check our support ticket?

    Kindly work on this process flow.

    Thanks.

    5 votes

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  15. Add file (img) storage and organization ability

    There is currently no way to store images in a folder on the server and view them without the exact URL. I recommend adding a feature like this. It's pretty basic and a helpful function.

    1 vote

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  16. 1 vote

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    1 comment  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Option to Restore Application over a New Server

    Option to Restore Application over a New Server, this to continue to debuging it without meshing with the old one

    3 votes

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  18. Update pear for compatibility with your PHP7 servers

    The current version of Pear on Digital Ocean servers is not compatible with PHP 7. Pear needs to be upgraded to 1.10. There are others which could be updated/added as well, such as php7.0-mbstring & php7.0-zip.
    See https://tickets.cloudways.com/hc/en-us/requests/66271 for more info.

    1 vote

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  19. You seem to have a lot of problems hosting silverstirpe. Please add a package for that.

    Silverstripe is the best php cms. you should make hosting it easy. unfortunately the nginx settings and varnish seem to cause couldways a lot of problem when hosting silverstripe.

    2 votes

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  20. SSL Autorenewal Doesn't Work - Email Notification before Expiry?

    The autorenewal of SSLs doesn't work. I know you're working on it. But to minimise the down time could you at least notify by email before the SSL expires so we can quickly act on it and manual renew?

    1 vote

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