Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Have the ability to change ownership of server to another cloudways account

    It would be great if we can just change ownership of a server. For example, my account. I am using my company Google account to handle our servers, etc on cloudways but maybe it needs to be owned by a generic company account in the event there is employee turnover or I leave the company. Then there would be no way to fully access the servers under my account that the company may need to access if, my account is ever removed.

    2 votes

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  2. Please give the fact that '"SUPER' privileges of MySQL are not allowed in CloudWays" in one of MySQL documents

    Please give the fact that '"SUPER' privileges of MySQL are not allowed in CloudWays" in one of MySQL documents

    1 vote

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  3. Add total memory usage (including buffers/cache) to monitoring tab for autoscaling Kyup servers

    Kyup autoscaling triggers from total memory usage (including cache and buffers) however that statistic is not viewable from the Cloudways dashboard. The Free Memory chart reports the available memory +/- buffers and cache.

    This causes confusion for users of Kyup, since scaling may occur unexpectedly when comparing to stats in the monitoring tab.

    1 vote

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  4. enable us to specify how many backups per app we keep

    i'd like the ability to specify how many backups to save per app, to give me more power over managing my available server space.

    2 votes

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  5. 1 vote

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  6. Improved monitoring and alerts

    The cloudways bot hasn't detected the two times that I've had issues on my server. A few days ago CPU was high and maxing out, sites were not loading and I had to notice this while on the site and open a chat to get it resolved. A couple weeks ago, the entire server was down from 3am to 10am - everything had completely locked up, no warning email.

    In addition, I don't think you can call yourselves "Managed" if you don't get the alerts on your end and check the servers. If I have to log in to see…

    1 vote

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  7. Support for Lets Encrypt with cloudwaysapps.com domains

    I found out that you can't add a Lets Encrypt SSL cert if you're using the cloudwaysapps.com temp domain. So you have to point a domain at your application before you can use a Lets Encrypt SSL cert.

    A lot of times I just want to create a quick application for testing and need to use SSL. I don't want to have to point a domain to use my test application.

    2 votes

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  8. 2 votes

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  9. to add "Delete My Account Permanently"

    You scared the hell out of me almost.

    just for information, i'm NOT going to pay you in future by any means..

    now, u will be like

    "You just need to go to Billing section in member area and click Cancel account.

    Support should have informed on this.

    Cloudways Team"

    OK, i got it, this is how u valued ur customer and their feedback by refusing to recognised the problem.

    don't suggest me, to PUSH cancel button..

    there is a difference in both..

    i want my id disappeared from your site; not to paused/ deactivated it..

    1 vote

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  10. 5 votes

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    1 comment  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Add application size on API

    This is a killer feature. Please add a status endpoint for each application that will return the disk size of it.

    1 vote

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  12. Chrome on Mac Errors on Forms

    Lots of admin area forms dont submit on Chrome on a Mac, for example Settings and Packages gives error:

    "settings:1 Form submission failed, as the <SELECT> element named '.display_errors' was implicitly closed by reaching the end of the file. Please add an explicit end tag ('</SELECT>')"

    1 vote

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  13. notification when installation application is done

    It would be nice that the CloudwaysBot also send a notification when a installation is done for a server of a application.

    2 votes

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  14. different IP for the the different website on the same server

    It would be really great for SEO if you would provide the possibility to have different IP for the the different website on the same server

    4 votes

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  15. 1 vote

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    0 comments  ·  Prestashop  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Enable New Relic infrastructure instead of NR server

    Hi,

    Since NewRelic Server is going to be removed and is already being replaced by New Relic Infrastructure it would be great if the New relic service would be changed so it will enable infrastructure.

    Related features would be:

    • The possibility to change the display name in newrelic-infra.yml. Currently the Cloudways numerical name is shown in New Relic and I have no clue which server is which :-)
    • The possibility to change the display name in the PHP language agent. As if you don't change both the connection between APM and Infrastructure will break.
    • The possibility to restart newrelic infrastructure…
    1 vote

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  17. Changing MySQL Password in Cloudways Console Updates wp-config.php

    It seems logical that updating the password for MYSQL ACCESS in the Cloudways Application Management Access Details would also update the wp-config.php for that application to reflect the new password. But it does not?

    1 vote

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  18. password

    Please allow users to insert special characters to change cloudways account password. because a password is used as security gate to enter into any account so it's very essential thing for every Cloudways user to set A Strong Password..

    1 vote

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  19. CLI interface

    Option to enter a CLI or directory tree view of the server to delete files etc. sftp is slower and messier if I just want to delete a WordPress theme or plugin.

    1 vote

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  20. Make it ready - like any other hosting

    Server should be ready with domain, email handling, mysql, phpmyAdmin, email client, dns management, this should be ready & easy will save lot of time.

    1 vote

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