Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. The ability to set up client hosting accounts directly from within our own account.

    The ability to set up client hosting accounts directly from within our own account and have them linked to have direct access without having to log out, log into the other account, set up migrations, etc

    This would save the 2 week free trial that my clients don't need. They are only using you because I am suggesting/making them so they don't need anything free. You make more money and it makes our life easier and saves us time.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. 3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. 3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add more file types on database import

    I found myself in a position where I had a huge table locally and wanted to import it on my database.

    CSV file ~30mb
    SQL file ~200mb

    Unfortunately, we can only import tables from sql files. Would love to see different file types like CSV, JSON, XML

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Set user to reset permissions file magento

    I have an old installation at the time the user was the name of the application, after creating the master credentials changed the name, now I face some problems with session files, popup that does not close, I believe it is related to this because to magento save information records with The name of another user different from what it has now, then two different ones and when reset the permissions the old one disappears and the new one appears and after a while the old one returns ... it's all gone ... I'm having to clean the files Session…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →
  6. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Maintenance mode not working

    If is set the maintenance mode via SSH with the command:
    php bin/magento maintenance:enable --ip=xxx.xxx.xxx.xxx

    xxx.xxx.xxx.xxx being my ip

    Magento is rejecting all the incoming connections includin the IP i just added to the exempt list.

    Hope you can fix it.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →
  8. UI improvement for Delete Server/App sequence

    Suggestion: Change the Delete confirmation for deleting an app or server to type DELETE Server Name or DELETE Application name or something.

    Reason: The process for deleting a Server or an Application is exactly the same, same buttons, same location, etc. It is just a matter of which screen you are on when you initiate the delete sequence. And although the Console does a good job of showing what you are about to delete, the comfortable and clumsy user (like myself) often doesn't pay attention and just types DELETE (because that is the process). Thus, it can be easy to…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. add mySQLi support

    php 7 only support mysqli database and not mysql.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  10. give the option to forbid nginx from seving static files in the admin, through a checkbox

    give the option to forbid nginx from seving static files in the admin, through a checkbox

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  11. Alert When Emails are Trying to be Sent from the Server Instead of 3rd Party or add-on

    It would be very helpful for monitoring purposes and quality control purposes if we could be alerted when emails are trying to be sent from the server instead of 3rd party or add-on.

    For example I have a plugin that allows me to setup emailing through mandrill on a site by site basis. This allows for better tracking. In some cases the sites are not able to communicate with mandrill and it falls back to using wp_mail() which would try to get the server to send out the email. Since Cloudways doesn't support emailing from servers these emails fail silently.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. Option to connect to Microsoft external databases

    Currently we have no alternative to connect to Microsoft bases. I use PHP and this is not possible. In other hosts I use the DBLIB driver to make a connection.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  13. Reset File Permission needs special config for some folders

    Based on the ticket (Request #49749) I suggest this idea to solve 2 issues with Reset File Permission in Magento:

    1 - while the reset permissions button takes the permissions of folder to default master user (public_html/var/session/) and this terminates any on going sessions as magento is unable to write in the same session as the permission on the session file is overwritten

    2 - the reset button will prevent also the user (web user different from Master user) to create new log files in (/public-html/var/log/)

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →
  14. Ask for a confirmation when "Removing" git repo from "Deployment via Git"

    When removing Github repo from "Deployment via Git", please ask for a confirmation first. I clicked Remove button by accident, then had to set it up again.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Put the Application URL on the front screen.

    have 70 websites across 5 servers, its hard to know which are live and which are DEV sites. Putting the URL on the front page would make this much better to manager, I could tell at a glance which was dev vs live. Also, on the link to go to the website from the console, I cannot right click the link and open in a new tab, so this prevents me from keeping my place in my long list of 70 applications

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. A Package for DevOps

    I am currently in the process of moving my sites from cPanel based hosting env. to Vultr, DO, and Linode.

    I think everything you guys offer at CW is pretty great, except you folks do not provide us with root access. That's a bummer!

    I think you folks should create a new package for DevOps or just for developers who are interested in having the root access. This package will offer everything your platform offers, the custom panel, staging area, security management and stuff but it would also provide root access.

    Devs would know what they are doing. You'll be…

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  17. pagespeedy php free extension

    pagespeedy is a php free extension, awesome server side cache... varnish is having some problems in prestashop latest version... plz guys, pagespeedy :)

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Renaming Apps = Multiple App folders

    Please make it possible to delete/remove/hide/tidy the multiple app folders which appear on renaming apps. Surely 1 App = 1 folder!

    It's small thing that makes a bug difference for managing and organising applications via SFTP.

    Thanks

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  19. support the Cross Browser Testing Tool(chrome&firefox mainly) as one option of Application

    Hi Team,
    pretty disappointed when i don't see the Cross Browser Testing Tool(chrome&firefox mainly) in the Application's option, just for your reference(https://www.google.com/search?hl=en&q=browser+testing), it's a widely used Application, i don't demand too fancy functionality out there by cloudways.com, but just expect to have the basic functions with this related, e.g: can open browsers, install extensions/add-ons, can upload test files as https://crossbrowsertesting.com/ provides currently. that's it!

    Thanks for consideration.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  20. Improve permission settings

    I notice when you change the shell username to something else, it doesn't change the ownership of the directories and files in the public_html directory. You have to do an additional step which is Reset Permissions to have it reflect the changes. Maybe have function to also reset permissions when you change the shell username.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback and Knowledge Base