Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. we want to change our mail address

    we want to change our mail address
    change of address or the user name presently NOT possible
    try to improve t
    Thanks

    1 vote
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  2. Capped Storage For Applications

    Set limits for storage for specific or all applications.

    This will help digital agencies manage their hosting platforms for multiple websites.

    I, for example, have one client who is uploading a lot of photos and is using a huge portion of the space (6GB in fact!) I'd like to limit this app so that others don't lose out on space.

    1 vote
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add New Applications

    VTiger CRM
    Rukovoditel

    1 vote
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  4. that there should be mechanism for notification of requests generated by instead load on the server.

    that there should be mechanism for notification of requests generated by instead load on the server.

    1 vote
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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  5. Functionality to create logs for team memebers

    Ability to create a log for team members when are they logging in and logging out and even database users creation functionality should be there.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  6. Trying to white label hosting services but need application alerts for usage!

    To whom it may concern,
    I am trying to create a white label hosting service used through Cloudways(Reseller model), and I'm finding it difficult to accomplish without this feature.  Your cloudways bot seems like the perfect system but it doesn't allow me to set my own custom limits on an application level.  So for example if I have 50 websites on one server, how do I know which one is the abusive user on bandwidth?  
    I need to be able to set custom limits with cloudways bot to notify me if someone surpasses the allocated bandwidth or disk usage that I've…

    1 vote
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  7. Possibility to add Applications in subdirectories

    It's very simple on Cloudways Console to map a domain or subdomain. It would be great to have the same possibility when we need to map subdirectories with applications.

    2 votes
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  8. Remove Server Signature for Improved Security

    Provide a way to disable the server signature to improve security by not disclosing the server type and server software, along with other information, which could allow hackers to determine vulnerabilities by listing server and software specifications.

    Thanks!

    2 votes
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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  9. Openvpn

    Be able to install openvpn server

    2 votes
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  10. You are having two very weekness point. 1- Short of Important applications such as Java,. 2- Creating new Database for a certain application

    You are having two very weekness points.
    1- Short of Important applications such as Java, MongoDB, etc.
    2- Creating new Database for a certain application
    3- Adding a new application, do not need to have public_html for all of them.

    Thank you

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. Allow DDNS Hostname for IP in Security

    I noticed that I can't use my DDNS as my IP in the Security Tab of Cloudways.
    Although using a hostname in the IP section could prove a slightly increased security risk, the benefit of not having to update my dynamic IP on the system, far outweighs it.
    The DDNS allows my Dynamic IP to be mapped to a URL for easy-use :)

    2 votes
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    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →
  12. ability to exclude certain files/folders on staging > live push

    This would give the ability to exclude certain staging related configuration files or logs, etc. Would be very helpful for a lot of users I think. If you agree vote up!

    22 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. Code a button in account detail's page that will terminate your servers so you can cancel your account.

    It will be better if you could have a button that when pressed it will terminate/kill running servers or at least it will ask you "Do you want to terminate your servers and then cancel your account?"

    1 vote
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. massively improve customer support

    I have never been impressed with Cloudways' "customer support" from the beginning. It's generally obstructive, ignores the question, is poorly trained and just re-directs you to guides. On top of this, the Live Chat function has been greyed out for a year and Cloudways can't resolve it. Recently, it's got even worse so time to leave.

    2 votes
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  15. Add New application based on MERN / MEAN stack

    Please add MERN / MEAN stack support. Also for individual Reactjs app as well.

    2 votes
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  16. Control Panel Option to Clear Swap Memory

    Sometimes you run in to an issue where you "run out of memory" when upgrading modules or magento. You can force unlimited memory with composer or php, but the system only has so much swap and physical RAM. Often times, clearing the swap mem is enough to allow the command to run successfully. Since this can only be done with root access, it would be great to have this feature added in to the control panel so we do not have to contact chat support to do this every time.

    Yes, upgrading the server is the solution, but when in…

    1 vote
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. SFTP sync is extremely slow, goes 80KB/s please IMPLEMENT WebDav (also Siteground has it)

    Sometimes I get really astonished by realizing that Cloudways miss of basic features. Which is the reason?

    1 vote
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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. htpasswd auth URL protection from cloudways

    htpasswd auth URL protection from cloudways

    2 votes
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Can we please get actual 24hr / 365 Live chat?

    Can we please get actual 24hr / 365 Live chat? The chat bot is very frustrating and customers wanted to just get referred to an article they would go to the knowledge centre.

    4 votes
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    5 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  20. Disponibilizar versões atuais do Magento 2

    Colocar a nova versão do Magento na criação da aplicação Magento 2. E sempre atualizar de acordo com as atualizações do Magento.

    1 vote
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    0 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →
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