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Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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1761 results found

  1. inbuilt file manager - which includes searching

    which includes searching for files / folders or content within the files, I have it in another web hosting company and that is the only reason I have not yet transferred all my sites to you :)

    3 votes

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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
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  2. SafeUpdates monthly option for scheduled updates

    I think it is essential to have the option for monthly schedule updates. Plugin updates sometimes can break a site from faulty code, and I think it would be useful to have the option for not-so-regular updates. A monthly option sounds ideal because it will reduce workload for our developer to check on regular base the site after the updates which now the latest scheduled option is weekly.

    1 vote

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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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  3. How can I disable google captcha?

    Hi I want to disable google captcha on the check out page when customer visit rack order status tracking page. Visit this https://trackingsinfo.com/nordstrom-rack-order-status-tracking/ and do let me know how to to disable this from page.

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  4. ai learning platform

    Artificial intelligence is an area that requires significant amounts of research and study to truly incorporate into our everyday lives. However, there are many benefits for incorporating these tools in order to make them more accessible as well as beneficial by using artificial neural networks or other technologies like natural language processing instead - which will allow you teach the subject at our school!

    Children are being taught artificial intelligence in school, but not many parents know how to react. The idea of teaching AIs-based technology with the goal for it help developed countries improve their development is an exciting…

    1 vote

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  5. 1 vote

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    1 comment  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
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  6. Enable Server Backups and ideally run those as part of the automated weekly maintenance

    Hello,

    Together with your Support Team we went through the accident caused by the weekly automated maintenance (SETTINGS & PACKAGES -> MAINTENANCE). Debian OS upgrade caused a crash of 3 of our key applications (one WordPress web and two node.js apps). That generated (time) costs on both sides. Our support required few days to bring the node.js apps back to work, Cloudways support was able to get the website to its stable state after several attempts distributed to couple of days effort (huge thanks for that!).

    Idea: All the above could have been avoided if there was an option to…

    1 vote

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    0 comments  ·  Server Configuration Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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  7. during git clone whole team not able to use cloudways

    Cloudways architecture looks build for one personly not for team. I have a team using 10 plus, we are using cloudways, but whenever try to take a pull on his project, the whole sever GUI stops working, and everyone has to wait until the git clone/pull is not done.

    Please change it, if someone doing something his application it shouldn't effect other applications.

    2 votes

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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
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  8. 1 vote

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    1 comment  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
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  9. Elastic Email notification on limit Exceed

    i am using elastic email service as a addon and i had opted for 8000 emails/month plan but when then limit crossed i did not get any alert from cloudways from last 2 days i was facing issue of email as email were not going from my website then i checked my cloudways account before some time and found that limit has been finished for emails.

    SO here i just want to advice product team that kindly make a provision to send email to customer once the limit exceeds for emails.

    3 votes

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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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  10. Improve Staging and SafeUpdates secondary sites reliability

    Not sure if I'm missing something, but it seems that there are multiple potential serious issues that can be caused by the Staging (and SafeUpdates) process, particularly for WordPress/WooCommerce sites, which might break the Live site when pushed from the Staging/Test sites.

    1) Themes/plugins that enforce license validation on a per-domain basis, may get deactivated even with the search-and-replace. This may be particularly worse when the domain changes into the cloudways domain, and may be a bit better by using a subdomain instead of the cloudways domain.
    - For this, suggests to add simple options on the Cloudways console for…

    1 vote

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    0 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
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  11. Allow Cloudways clients to choose which order you process our monthly payments from

    Cloudways already offers the ability to add funds to our accounts.
    If there are no funds in our account at the time of payment, it automatically uses the credit card on file.

    Allow us the option to choose which is the primary form of payment: credit card or account balance.

    I find this VERY important because if there's an important reason not to be paying attention to emails and the credit card on file doesn't work, your system will shut down our servers in 3 days. Plus the added stress to stop what we're doing to figure out why the…

    2 votes

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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
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  12. Why does Breeze plugin strip version numbers?

    When moving JS to footer (without minification), Breeze plugin strips version numbers of all JS files (even if only one file is being moved). This is unfortunate because versioning is necessary for cache busting. Thus, I was forced to find another way of moving files to footer that didn't strip versions. I'm not sure why it's necessary for the plugin to do this.

    1 vote

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    0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
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  13. Progress bar

    When cloning, adding or migrating an application, some sort of progress bar/percentage would be really handy, just so you know that something is happening, rather than keep refreshing the page in the hope that it will magically finish.

    15 votes

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  14. Highlight Invalid Domain(s) When Creating or Renewing SSL

    When you have multiple domains under an SSL and in our case over 50 and the SSL cert fails due to 1 or more domains not being pointed correctly it would be helpful to have those domains highlighted so they could be fixed and not having to go through each domain to see what is causing the error.

    1 vote

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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
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  15. Application Level FAQ

    For things like WooCommerce, you should have an FAQ on common troubleshooting steps like "Removing All Products" "Best Practices for a clean WooCommerce Database" etc.

    1 vote

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    1 comment  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
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  16. Integrate patchstack

    Integrate patchstack pro as add-on for free or a special price. They identify plugin vulnerabilities in your WordPress sites and patch it! It's a security must...

    2 votes

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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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  17. Managed Plugin Updates

    First I want to say that I absolutely love Cloudways! It literally changed my life. I am also super excited that you recently added the Cloudflare Enterprise add-on! The only feature that I wish Cloudways offered as another add-on is "Managed Plugin Updates" similar to Flywheel (https://getflywheel.com/add-ons/managed-plugin-updates/) with visual regression testing. In my opinion this would be one of the final pieces to an absolutely perfect WordPress hosting solution. Thank you for considering! (or maybe you are already working on building that add-on)

    Joel

    3 votes

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  18. Clear Breeze cache via API / GIT Action

    It would be wonderful to have the Breeze cache cleared on new GIT push or other API functionality, so the cache-clearing was handled automatically.

    An alternate solution would be a hook that could be tricked in combination to the WP versioning. If we bump up the "CURRENT_VERSION" the cache is automatically cleared.

    1 vote

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    0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
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  19. Magento 2.4.4

    Upgrade availability for Magento 2.4.4 via Application List

    1 vote

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    2 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
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  20. Allow use of Cloudflare enterprise with Sucuri malware protection

    With the recent integration of Cloudflare as CDN+WAF, it is not possible to use Sucuri's malware detection and cleanup services.

    Indeed, although Sucuri can be setup behind Cloudflare CDN (as described here: https://docs.sucuri.net/website-firewall/configuration/support-for-cloudflare/), with the way Cloudways have integrated Cloudflare, a Cloudways customer does not have access to the Cloudflare configuration, hence we cannot setup Cloudflare CDN to point to Sucuri server, as opposed to the origin server.

    1 vote

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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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