Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Suggestion regarding Breeze functionality

    (A quick and important disclaimer: I'm not expert and the suggestions below are not based on any technical or professional test. There are based on few experiences gathered from using other WP caching plugins, and the way those plugins function)

    I want to really commend CloudWays team for the recent Breeze WP plugin 2.0 update. AMAZING!

    Switching from other speed plugins, including WP-Rocket, and installing the new update increased my site speed significantly; I was shocked! Great thumps up to you guys!

    But I have a suggestion. I noticed that Redis cache get cleared completely when any page is updated,…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Add Cloudron

    Please add Cloudron. It will make it easy for users to install dozens of apps like Nextcloud, Discourse, Kopano Meet, Matomo, Matrix, Moodle, PeerTube, Rocket.Chat, Taiga, Bitwarden and Jitsi toon hopefully from the next major release!

    Linode already has a one-click app so at least provide it on Linode servers. Thanks.
    https://www.cloudron.io

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Add a note option for whitelisted IP addresses

    Under the security tab, make it possible to add a note for every whitelisted IP address. Then I can remember which IP address is the one off coworking space, which is the developer that’s no longer working for us, quickly find my old IP address after my ISP changes it again, etc. -- all allowing me to keep IP addresses that are whitelisted tidy and at a minimum.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Allow us to change WP admin password from a migrated domain

    Apparently, I cannot change the password for my domains that were migrated over from a different host. I have to use my old login credentials from before.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Have a Password Protect for any Application just like Staging Applications

    Just simply allow the same password protection option from the UI like staging applications have for any application.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Create custom URL for new Cloudways apps - without subdomains

    For example...
    we could change: wordpress-565604-2320235.cloudwaysapps.com
    to: easyname.cloudwaysapps.com

    This is a common feature on WPengine. Screenshot: https://imgur.com/a/hqEZfVj

    Currently, the only way to do this on cloudways is to make a subdomain. However this...
    1. Makes launch more complicated because you have to migrate to a new app before pointing domain.
    2. Bloats the primary domain.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. You must have a Data Center in Turkey

    I am satisfied with your service for now
    Not having a server in Turkey is a huge shortcoming.
    I chose Frankfurt as the server location, but it's still far away
    In addition, the dollar rate in our country is very high, about 14 times more valuable.
    This is big money for us.
    I suggest you do a study with countries where the dollar is very valuable.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Infrastructure Providers  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Be able to name and order IPs

    Hi !

    It would be interesting to be able to create groups of IPs and name or tag these IPs in order to visually understand who has been given access to MySQL/SSH services.

    Example :

    External company 1: 127.0.0.1 127.0.0.2 127.0.0.3
    External company 2: 172.0.0.1 172.0.0.2
    Freelance dev: 120.0.0.1
    My company: Ips list ....

    Thx

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Monitoring during update of settings

    I would like to have monitoring enabled to be visualize while doing the update of settings in my server.

    This is a crucial time to have that information, as problems tends to arise when configuration changes, so being blocked by entering into server details while settings are being updated is not a good UX.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Server Settings  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Able to turn-off session timeout in the Cloudways Platform

    Throughout the day, I am logged out of the Cloudways platform and must re-login in order to access it. When you need to monitor sites then this can become very annoying.

    I understand this is due to security reasons, when talking to customer support they also confirmed this and mentions that this is due to a session timeout and an additional layer of security for the portal. They also mentioned that there is no option to unset it.

    It would be great if we can decide ourselves if we want to use this security measure and it should be possible…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Permalinks should be set to Post name by default when installing WordPress

    Permalinks should be set as Post name as a default. Just like when you are using the local development tool made by local by flywheel which was purchased by WPEngine.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Allow us to completely remove applications

    I would like to be able to delete applications from deleted applications without having to wait 15 days.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Easy way to report Abuse

    i have been receiving spam emails from your customers, and i cannot find an easy way to report this abuse.
    should make an easy to find contact page on your website to report.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Monitoring info at scale

    Hello!
    https://fluid.services/wp-content/uploads/2021/04/stats1.jpg
    It would be nice if some of these stats could be displayed
    https://fluid.services/wp-content/uploads/2021/04/stats3.jpg
    in this area when looking at all servers
    i have a bunch of servers now and it would just make my life easier to see some of that info at scale
    and I'd be more likely to upgrade something (more money for you guys) if I can see it all in a list like that
    that's it! Just wanted to pass it along as something to consider down the line! I'd consider it a quality of life improvement for customers with multiple servers :)

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    7 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Applications List View: Enable Pagination Setting of X Items per Page

    The current application list view default to 10 applications per page:
    -> It is NOT possible to change the number of items per page.

    Suggest to enable pagination setting for number of items per page. This is a simple UI adjustment, but very useful for daily application management.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. We need Storage Option to offload WordPress video, audio, photos, & other uploads to a secondary storage.

    Membership sites and Course websites can easily become storage intensive and the current plans you offer do not offer enough storage and are not a good solution for this. In my opinion the current Block Storage solution doesn't make much sense to me. I need to be able to offload video, pictures, audio, and other uploads to a secondary storage solution either hosted by Cloudways or other platforms. It would be nice if Cloudways had an option to purchase a secondary storage option then through a plugin made by you or a third party be able to offload the media…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. We need to be able to upgrade our Rackspace standard email account to Email Plus Account. We need Email Plus account at reduced price.

    I need to be able to sync Calendars of my Rackspace email account with outlook. This can only be done with a Rackspace email plus account. Either get this feature added to the standard account or allow an option for people with Rackspace Standard Email account to upgrade to Email Plus Account. Also add option to archive emails. So basically offer all of the Rackspace options on Cloudways for reduced price.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Allow API access to be granular

    I would like to use the API to do a Git deploy on select applications. I would write a script and put the script on a server. As that would be the only job that API key would do, I would like to limit it by that permission/function and also to what server and applications it could do a git pull on.

    So I see two ways to do this, one would be attach the API key the the current user. And what that user has permissions to in the UI would be what that key would have.

    Another would…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Installer for Gibbon

    Add an auto installer for a php app called Gibbon. This is an open source school management system I use on Cloudways and I am able to clone successfully. Gibbonedu.org

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. The email automatically used in WordPress installs should be changeable.

    There should be an option to use to enter a secondary email for all the future wordpress installs so your billing email address doesn't get exposed and you don't get a bunch of wordpress emails.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
1 2 5 7 9 82 83
  • Don't see your idea?

Feedback and Knowledge Base