Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. Discount for reseller web developers

    I use Cloudways to host the applications i develop for my clients. All of them servers is at my account. I don't want to create a different account for every client with affiliate link. It would be nice to me (and i think for many others) if we can get any discount for every server. It could be something like we create accounts with affiliate program.

    6 votes
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    2 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  2. Have a much simpler SMTP system, elastic email is painful

    Every site I have built has issues with contact form mail delivery, this should be such a simple, basic requirement, yet I'm required to jump through hoops and spend hours on live chat to get it working

    6 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  3. 2 votes
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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add date and time to local backups!

    So currently, when you create a local backup of your server the file is simply called:"backup.tgz".

    To make everyones life easier, why not add the date and time to the filename so its called:"backup27112019__0030.tgz" or something similar for example.

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. Breeze enhancedment required

    Features needed
    - Specific page cache purge
    - Add purge button on Breeze setting panel.

    3 votes
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    0 comments  ·  Wordpress  ·  Flag idea as inappropriate…  ·  Admin →
  6. 5 votes
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    4 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  7. 3 votes
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    2 comments  ·  Magento  ·  Flag idea as inappropriate…  ·  Admin →
  8. Backup Improvement

    It'll be nice that you enable the restore of single files/directories or just the database not forcibly the whole thing.

    3 votes
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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  9. Custom plugins installed on elastic search need to clone when instance is cloned

    If you have custom plugins installed into elastic search, support needs to be contacted after any server cloning, to then manually clone the plugins.

    Plugins should clone with the source.

    1 vote
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    0 comments  ·  Stacks  ·  Flag idea as inappropriate…  ·  Admin →
  10. PHONE

    So I just signed into your service and I know it may be unbelievable but I don't have a cell phone number. I don't see the point of the requirement I could go buy a sim card for $2 - $5 but I honestly just dislike cell phones. I had to enter my wife's number in order to activate my account. I have accounts with both linode and digital ocean and didn't have an issue setting up the account without a cell phone but for some reason it's a problem for you guys. Really dumb. You should remove any impediment…

    2 votes
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  11. 1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. transfer billing to client

    Think it's great that I can transfer a server between accounts to a new client so they can pay in their new account but I just wonder if Cloudways should compartmentalise the payment area incase clients who fiddle delete their server by mistake. I am a little weary of them in their own account playing with stuff. They just need to pay and shouldn't be worried about servers. Most of them freak out when I mention they can delete their server by accident if not careful. Per another member's suggestion send them a payment link while maintaining the server securely

    3 votes
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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  13. PHP versions per app

    be able to upgrade or downgrade php versions per app, that overrides server default

    3 votes
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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  14. Adding whmcs application will be great

    Adding whmcs application will be great

    it would bring at least 100 new customers for you, by me.

    2 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  15. Clone Wordpress application with correct username and password

    When cloning WordPress application show correct password in access detail of the cloned application, right now if I clone an app it shows the new cred for that application which doesn't work then I have to use the targeted application cred

    I know you first create the application and its cred then copy all the files from that targetted application to the cloned application, you should also update the password as well in the access panel

    Right now they are creating a mess in your rest API

    2 votes
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  16. Chat features

    Please make a feature that you can setup all chats to automatically be sent to email and or set up system your end that makes all chat a support ticket

    2 votes
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    0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  17. Limit RAM and cpu core per Application

    Limit RAM and CPU to each app on each server.

    7 votes
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    1 comment  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote
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    3 comments  ·  Prestashop  ·  Flag idea as inappropriate…  ·  Admin →
  19. Enable php_mssql.dll & php_pdo_mssql.dll in php.ini

    We are trying to connect to Azure MSSQL using php and this need to enable phpmssql.dll & phppdo_mssql.dll in php.ini, and this is not supported.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  20. Redirect module in cloudways

    Would be great with a redirect module manager in cloudways just as kinsta to saftely handle redirects directly into the nginx and server. Instead fo messing with htaccess which can be reset by plugins etc. Safe way of adding redirects to the server:

    https://kinsta.com/wp-content/uploads/2017/05/add-redirect-rule.png

    And make it possible to tag and categorize them and specify if only live domain, both or only staging. The module should work on application level and not server level. Since users might use more than one application on the same server (not recommended) but some do.

    Please cloudways this would be a great feature.

    11 votes
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
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