Service Improvement
Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!
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1 vote
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Cant register/signup
Hi, why I cant signup.
It said cant verify email address.
I check no email arrived in my inbox/spam1 votePlease check with our chat team.
Cloudways Team
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Add Reverse DNS! Emails sent to Gmail from Wordpress end up in spam otherwise
Reverse DNS prevents emails sent from a Cloudways server to be marked as spam. I have my DNS records pointing to my Cloudways server. However, I want Cloudways to point back to the records too.
Gmail loves classifying unauthenticated email as spam meaning that all my WooCommerce order emails go unseen! Several customers are complaining about this since migrating to Cloudways.
Rackspace have this implemented already, it's easy to use. Get inspiration here: http://www.rackspace.com/knowledge_center/article/create-a-reverse-dns-record-0#setup
Thank you, if this was working Cloudways would have a bullet proof solid ecommerce platform offering!
1 vote -
Upgrade OpenSSL!
phpinfo() reports the OpenSSL version to be 1.0.1e. This is a security hole that needs to be fixed. Please update to the latest version.
1 voteHi there,
Our servers are fully and regularly patched and have all latest Debian stable (Wheezy) security updates.
The version we deploy is:
ii openssl 1.0.1e-2+deb7u13 amd64 Secure Socket Layer (SSL) binary and related cryptographic toolsAnd you can check here that this is the latest openssl release in Wheezy (stable) with the proper security patches:
https://packages.debian.org/search?keywords=opensslWe precisely chose Debian for the strong security and stability culture that the community has.
Cloudways Team
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AMAZON RDS - Dedicated DB
Easily add a Amazon RDS to an Application for use as a dedicated DB or to be used as an additional Database option for Amazon server.
1 voteThanks for the suggestion.
For multi-tier setups, we are planning to come up with a different (and cloud agnostic) solution later this year.
We don’t want to be tied to an specific provider infrastructure (like RDS) for multi-tier / cluster like deployments.
We are already working on a multi-tier, cluster like and cloud agnostic solution based on containers.
Cloudways Team
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Nginx and Custum PHP
Add Preferred choice for webserver (nginx or Apache) and easy access to user with costum php with costum root directory (easy access to /nginx/sites-available/default)
2 votes -
Quick support
Waiting 20 minutes to get a reply to solve a problem with an addon makes me just feel ignored
2 votesPlease go over comments.
Cloudways Team
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To add Nexcess_Turpentine as the Magento <-> Varnish integration
The current extension by Phoenix is outdated and does not support either the latest version of Mage CE that comes with your installer nor hole punching via ESI.
Please!!
5 votesWe will stick to Phoenix Page Cache by now that is working quite well and we have recently integrated with 1.9.
Cloudways Team
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69 votes
Dropping definitely HHVM and focusing on PHP7 / HTTP2 instead.
Cloudways Team
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What about a dedicated IP address for every server! by add-on serves maybe !
What about a dedicated IP address for every server! by add-on serves maybe !
1 voteFadi, every server already has a dedicated IP address.
Cloudways Team
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How to integrate various applications data together?
How to integrate various applications data together?
4 votesAs there has been no clarification.
Cloudways Team
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Indexing problem - after setup Magento 1.9
http://prntscr.com/47oii6
I installed your server, but I cannot refresh indexes in Magento.
it is said it processing. Is it a matter of any bug ? or you managing reindexing with some your server add-on ?2 votesWe have created a ticket on your behalf on our ticketing system as this is more an issue than a feature/idea.
Cloudways Team
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Add Our Own Cloud Provider Accounts
Provide an option to use our own Amazon or Digital Ocean accounts. This way we own the cloud server.
17 votesPlease read our comment for reasoning on it.
Cloudways Team
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2 votes
Please see comment.
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Ability to change app name (URL) prior to launch
Especially with WP 'limitation' when moving from one domain to another it would save us a lot of time if we were able to change the name of the app url prior to deployment.
2 votesPlease see comment.
Cloudways Team
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Choose which services to start at boot
I suggest making it possible to choose which services to start when booting a server.
When using woocommerce in wordpress varnish creates some caching issues which make it unusable in a woocommerce environment unless it is optimized for it.
It's possible to disable varnish after boot, but if the server is rebooted you have to manually stop it again.
2 votesPlease Oscar, see comment.
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Enlarge the database management tool in the browser
The database management app is not good for viewing and scanning your data if you have more than two or three columns. I have a 22 inch monitor, yet I can only view about 6 inches of my table's columns because the database tool is a fixed width. To scroll, I need to first scroll to the very of the page and then scroll horizontally. While scrolling I cannot see the column names, so I have to scroll back up to see which columns are in view, then scroll back down to scroll horizontally again if the columns aren't yet…
3 votes -
Tried 2 different emails and couldn't get a password for the trial...
I couldn't select my country for the cellphone number... Probably javascript error on page
2 votes -
1 vote
Sorry, not enough information to understand your meaning.
Cloudways Team
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28 votes
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