Service Improvement

Cloudways values its customers and their feedback! You can now give us your feedback on how we can improve Cloudways services, solution and products by pitching in your ideas!

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  1. I suggest to enable to use different php version on the same server

    Enable using different php version for each application on the same server

    1 vote
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    1 comment  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  2. Use Rsync to tremendously speed up staging site push/pulls

    The tool is already installed! It just needs to be used when pushing/pulling.

    Rsync is a command that only copies unidentical files between two servers. It was created exactly for situations such as pushing or pulling from/to a staging site. If Cloudways where to take advantage of rsync, push/pulls would be much faster.

    2 votes
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Backup Process Improvement

    Hello Team,

    As of now there's only one full backup / restore option (Server Management > Backups > Take Backup Now)

    Can you please provide some option where the user can take backup as per their requirement, Sometime developer just want to take a backup of the database or hosting files not both all the time.

    If you're providing some option where the user can take backup/restore accordingly as of now if we're taking full backup and restoring the full backup it's super time consuming for the bigger websites while they just want to take database backup.

    Suggested Backup Process

    21 votes
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    14 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add Litespeed Web Server For Batter Website Speed and Performance

    ☛ LiteSpeed reduces hardware costs
    ☛ LiteSpeed Web Server will increase security
    ☛ The LiteSpeed Web Server increases performance
    ☛ You get better results and more profit also Good in SEO

    6 votes
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    1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
  5. New Staging - Selected Tables only, specific option for Woocommerce

    The new staging push/pull for selected tables is a great step forward, but with Woocommerce there are many entries into wpposts post meta etc which are all required, but if editing a store, we may not want to push all of wpposts and only woo orders or products. A custom query should fix this?

    1 vote
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Paypal Recurring Payments

    We need Paypal Recurring billing. I don;t have a credit card and I hate to login everytime and pay with Paypal. Could you please enable Paypal Recurring payments.

    1 vote
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    0 comments  ·  Payment Methods  ·  Flag idea as inappropriate…  ·  Admin →
  7. allow ed25519 ssh keys

    hi, please allow addition of ed25519 ssh keys

    1 vote
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. 1 vote
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    0 comments  ·  Woocommerce  ·  Flag idea as inappropriate…  ·  Admin →
  9. improve error log report

    hello guys
    thanks for this amazing hosting service
    i really need a better a log report
    remove unnecessary warnings, or fix filters and include a clear log option
    kind regards

    1 vote
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow supervisor for Craft CMS (Easy win for cloudways)

    I really want to use cloudways, it is ideal in every other way except for the fact I can't use supervisor to run the Craft CMS job queue.

    The frustrating thing is that supervisor is available and ready to use for laravel. All it would take would be to allow you to add 'craft queue/listen' as a job.

    This would go hand in hand with this request: https://cloudways.uservoice.com/forums/203824-service-improvement/suggestions/9592845-add-craft-cms-as-new-supported-application

    I think you would see a major uptake if you had decent Craft CMS support.

    1 vote
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    2 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  11. Search by domain

    In the search server or application field, please add also by domain. So we can easily find applications that have specific domains pointing to there.

    1 vote
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    1 comment  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Change admin email (even in the UI)

    Hello,

    please add the possibility to change the email address of the admin account, even in the Cloudways UI.

    Thank you!

    Best Regards.

    1 vote
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    0 comments  ·  Console Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Fix bug not sorting Application List folders

    BUG. In the list of Applications, choosing the folder view does not sort by folder name. So, what is the purpose of the option if it doesn't sort? The folder name is shown unsorted in the other options as well. This is a bug. The programmer did not finish the job. Please make this simple fix so we can have lots of new ways to further focus our lists. You recommend creating a Favorites folder, but it's unusable if we can't see the Favorites grouped together. Thank you.

    1 vote
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    0 comments  ·  Applications  ·  Flag idea as inappropriate…  ·  Admin →
  14. Pageviews report in the cloudwaysd administrative panel

    pageviews report in the cloudwaysd administrative panel!

    it would help a lot to know how many pages were viewed monthly

    primarily to inform agencies how much each application/server is consuming on page views

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  16. SSH/Platform Login Alerts

    As an agency hosting a magnitude of customers through Cloudways we would like to see the ability to get Cloudways Bot alerts and email alerts for the following:


    • Cloudways Login

    • SSH Login (IP/Location etc)

    • SFTP Login

    • Changes to application/server configiration

    1 vote
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    1 comment  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  17. Notification Email on Destory/ Delete of Server or App

    When I destory/delete a Server or App;
    I would like to receive an email with Details for the Server/ App Deleted or Destroyed!

    As this is important for record-purpose!

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  18. Enable Prestashop 1.7.7

    The current version of Prestashop in Cloudways Apps cannot be installed with PHP 7.3; when can we expect Prestashop 1.7.7 to be available?

    1 vote
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    0 comments  ·  Prestashop  ·  Flag idea as inappropriate…  ·  Admin →
  19. manual backups . rather than automatic.

    Currently, the backups are automatic. Which is ok.But sometimes i would want a single back up and restore it whenever there is a problem in the site.

    Automatic backups also problematic in a scenario where the site had malware and that gets backuped as well.

    then we have to work from scratch and copy the content.

    Right now i have to use WP extensions but that is NOT ideal and a bit of a hassle

    so please consider adding this option

    thanks

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  20. Can we please get actual 24hr / 365 Live chat?

    Can we please get actual 24hr / 365 Live chat? The chat bot is very frustrating and customers wanted to just get referred to an article they would go to the knowledge centre.

    3 votes
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    3 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
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